This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 1 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 1 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The Right to Seek Redressal helps a consumer- A) File complaints and get compensation for defective goods. B) Increase the price of goods. C) Control production activities. D) Avoid paying taxes. Show Answer Correct Answer: A) File complaints and get compensation for defective goods. 2. All of the following are agencies and organizations that protect the consumers in your country except A) A nonprofit organization advocating for fair trade. B) A business organization that does not focus on consumer protection. C) A government agency focused on consumer rights. D) A consumer advocacy group promoting safety standards. Show Answer Correct Answer: B) A business organization that does not focus on consumer protection. 3. The practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace is known as A) Consumer protection. B) Trade compliance. C) Market regulation. D) Product liability. Show Answer Correct Answer: A) Consumer protection. 4. In india, the consumer protection act was initiated in the year ..... A) 1947. B) 2019. C) 1986. D) None of the above. Show Answer Correct Answer: C) 1986. 5. An agency learns of misleading advertising through customer complaints. Which sequence best applies its powers to stop the practice? A) Refer the case to the legislature to change statutory law. B) Publish warnings only and monitor market reactions. C) File criminal charges immediately without investigation. D) Open hearings, issue cease and desist order, enforce restitution. Show Answer Correct Answer: D) Open hearings, issue cease and desist order, enforce restitution. 6. Institutions offering hire purchase agreements must abide by consumer credit legislation by registering with ..... A) FCA. B) OFT. C) FOS. D) None of the above. Show Answer Correct Answer: A) FCA. 7. What is a good practice for creating a strong password? A) Use the word 'password'. B) Use your birthdate. C) Use a mix of letters, numbers, and symbols. D) Use only lowercase letters. Show Answer Correct Answer: C) Use a mix of letters, numbers, and symbols. 8. When does false representation that the goods are of the particular standard, quality is termed as: A) Caveat emptor. B) Restricted trade practices. C) Unfair trade practices. D) Caveat Vendittor. Show Answer Correct Answer: B) Restricted trade practices. 9. What is the money you borrow called? A) Interest. B) Principal. C) Down payment. D) None of the above. Show Answer Correct Answer: B) Principal. 10. Once a worm was found in noodles of a famous company and similarly insect was found in soft drink of a company. Which right should the consumer exercise, so that in future health hazard is not caused to any consumer? A) Right to be assured. B) Right to seek redressal. C) Right to safety. D) Right to be heard. Show Answer Correct Answer: C) Right to safety. 11. A customer wishing to make a complaint about a product provider should go to: A) The Financial Conduct Authority (FCA). B) The Financial Ombudsman Service (FOS). C) The Prudential Regulation Authority (PRA). D) None of the above. Show Answer Correct Answer: B) The Financial Ombudsman Service (FOS). 12. What is the purpose of a credit freeze? A) To prevent identity theft by restricting access to your credit report. B) To lower credit card interest rates. C) To automatically dispute credit report errors. D) To eliminate existing debts. Show Answer Correct Answer: A) To prevent identity theft by restricting access to your credit report. 13. Informing consumer about their rights is part of: A) Right to be Heard. B) Right to Safety. C) Right to Information. D) Right to Consumer Education. Show Answer Correct Answer: C) Right to Information. 14. True or False. The Financial Conduct Authority ensures procedures and practices are in the interest of the financial institution A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 15. Social Security Number (SSN) is defined in the list as: A) A type of telemarketing scam. B) A consumer protection agency. C) A system for freezing credit. D) A unique identifier that can be misused for identity fraud. Show Answer Correct Answer: D) A unique identifier that can be misused for identity fraud. 16. Ranjan's business is being adversely affected due to the delay in delivery on account of poor weather conditions. Identify the marketing function which will be helpful to him in this regard. A) Physical distribution. B) Standardisation and grading. C) Transportation. D) Warehousing. Show Answer Correct Answer: D) Warehousing. 17. Due to the negligence of the doctors, Johar passed away within a week's time after his surgery of the spine. Which of the following parties can not file a case in this regard? A) The consumer. B) Any registered consumers' association. C) A legal heir or representative of a deceased consumer. D) All of the above. Show Answer Correct Answer: A) The consumer. 18. According to which right ..... The consumer can approach the government and public bodies when decision and policies are violating his interests. A) Right to safety. B) Right to consumer education. C) Right to Consumer Protection Act. D) Right to be heard. Show Answer Correct Answer: D) Right to be heard. 19. On removal of the President or Member of the District Commission, the State Government has to give an opportunity of hearing to the concerned, where he: A) Has been adjudged as an insolvent. B) Has been convicted of an offence which involves moral turpitude. C) Has been physically or mentally incapable of acting as such member. D) None of the above options. Show Answer Correct Answer: C) Has been physically or mentally incapable of acting as such member. 20. How does the Financial Ombudsman Service (FOS) help consumers? A) By offering free legal representation. B) By setting interest rates. C) By resolving complaints about financial services. D) By providing investment opportunities. Show Answer Correct Answer: C) By resolving complaints about financial services. 21. Before throwing away old documents and receipts, you should A) Just throw them out. B) White out any personal information. C) Cross out any personal information. D) Shred them. Show Answer Correct Answer: D) Shred them. 22. Each state commission must have one women as its member. A) True. B) False. C) Why should I tell. D) None of the above. Show Answer Correct Answer: A) True. 23. The "s" in https:// stands for A) Safe. B) Secure. C) Sound. D) Strengthen. Show Answer Correct Answer: B) Secure. 24. Who is responsible for inspecting food and drug safety? A) FDA. B) FTC. C) FCC. D) IRS. Show Answer Correct Answer: A) FDA. 25. Which of the following may NOT be considered as 'manufacturers'? A) Consumers. B) Distributors. C) Suppliers. D) Repairers. Show Answer Correct Answer: A) Consumers. 26. What is the maximum allowable time for a consumer to file a complaint regarding a defective product? A) 2 years from the date of purchase. B) 3 years from the date of purchase. C) 6 months from the date of purchase. D) 1 year from the date of purchase. Show Answer Correct Answer: D) 1 year from the date of purchase. 27. What does it mean to think independently? A) Make decisions about well-considered needs and wants. B) Make decisions based on other people's opinion. C) All the above. D) None of the above. Show Answer Correct Answer: A) Make decisions about well-considered needs and wants. 28. What is the right to choice in consumer protection? A) Consumers have no choice in products and services. B) Consumers should have a range of products and services from which to choose. C) Only one product should be available to consumers. D) Choice is irrelevant in consumer protection. Show Answer Correct Answer: B) Consumers should have a range of products and services from which to choose. 29. Who is liable under the Product Liability provision? A) Only the manufacturer. B) Manufacturer, service provider, and seller. C) Only the seller. D) Only the advertiser. Show Answer Correct Answer: B) Manufacturer, service provider, and seller. 30. Minimum age of the member of State Commission forum is- A) 35. B) 45. C) 55. D) 40. Show Answer Correct Answer: B) 45. 31. What does the Consumer Protection Act, 2019 provide for consumers? A) Redressal for defective products. B) Limited access to services. C) Increased marketing strategies. D) Higher taxes on products. Show Answer Correct Answer: A) Redressal for defective products. 32. According to Section 55(1A) of the Consumer Protection Act, 2019 the qualifications, appointment, term of office, salaries and allowances, resignation, removal and other terms and conditions of service of the President and other members of the National Commission shall be according to the provisions of: A) Consumer Protection Act, 2019. B) The Tribunals Reforms Act, 2019. C) Notification of the Central Government. D) Notification of the State Government. Show Answer Correct Answer: B) The Tribunals Reforms Act, 2019. 33. Which of the following is an association of trade and is engaged in the protection of consumers' interests? A) RBI. B) CII. C) ICICI. D) SEBI. Show Answer Correct Answer: B) CII. 34. Caveat Venditor implies: A) Let the buyer beware. B) Let the seller beware. C) Let the producer beware. D) None of these. Show Answer Correct Answer: B) Let the seller beware. 35. What is the purpose of the Consumer Protection Act 1986? A) The right to be able to choose your own products for purchase. B) The establishment of forums for consumers to voice their concerns. C) The distribution of pamphlets for consumer education. D) The ability to make overseas purchases in an online environment. Show Answer Correct Answer: B) The establishment of forums for consumers to voice their concerns. 36. Which of the following agencies is set up at the national level for consumer redressal? A) Local Forum. B) National Consumer Disputes Redressal Commission. C) District Commission. D) State Commission. Show Answer Correct Answer: B) National Consumer Disputes Redressal Commission. 37. Mr. Surya has purchased a product and found it defective. The seller denied taking it back. Mr. Surya can file complaint under the Consumer Protection Act, 1986. Within how much time, complaint can be filed from the date on which the cause of action has arisen? A) Within a year. B) Within two years. C) Within three months. D) Within six months. Show Answer Correct Answer: B) Within two years. 38. What is the role of the government in consumer protection? A) To increase taxes on consumers. B) To enforce laws and protect consumer interests. C) To promote monopolies. D) To ignore consumer complaints. Show Answer Correct Answer: B) To enforce laws and protect consumer interests. 39. Who among the following is not considered a consumer under the Consumer Protection Act, 2019? A) Any user of goods when such use is made with the approval of the buyer. B) A person who avails of any service for a consideration which has been promised. C) A person who avails of a service for a commercial purpose. D) A person who buys any goods for a consideration which has been paid. Show Answer Correct Answer: C) A person who avails of a service for a commercial purpose. 40. Apa peran OJK dalam mengatur suku bunga? A) OJK hanya memantau suku bunga tanpa kekuatan regulasi. B) OJK tidak memiliki pengaruh terhadap suku bunga di sektor keuangan. C) OJK mengatur suku bunga dengan mengawasi lembaga keuangan dan memastikan kepatuhan terhadap kebijakan moneter. D) OJK menetapkan suku bunga secara langsung untuk semua produk keuangan. Show Answer Correct Answer: C) OJK mengatur suku bunga dengan mengawasi lembaga keuangan dan memastikan kepatuhan terhadap kebijakan moneter. 41. The ..... set up under the Consumer Protection Act, 1986 A) Consumer. B) Judicial System. C) All the above. D) None of the above. Show Answer Correct Answer: B) Judicial System. 42. What is the significance of the Consumer Protection Act, 1986? A) To protect consumer interests and settle disputes. B) To increase product prices. C) To limit consumer rights. D) To promote unfair trade practices. Show Answer Correct Answer: A) To protect consumer interests and settle disputes. 43. A consumer has a right to fill a complaint and to be heard in case of dissatisfaction with goods or services according to which right of consumer protection act? A) Right to be heard. B) Right to seek redressal. C) Right to choose. D) Right to consumer education. Show Answer Correct Answer: A) Right to be heard. 44. What does the Consumer Protection Act, 2019 encourage consumers to do? A) Ignore defective products. B) Speak up against flaws in goods. C) Accept all services without question. D) Remain silent about issues. Show Answer Correct Answer: B) Speak up against flaws in goods. 45. Who is the purchaser according to Consumer Protection Act? A) Producer. B) Retailer & wholesaler. C) Purchaser of any product & service. D) The purchaser who purchases the goods only for consumption. Show Answer Correct Answer: D) The purchaser who purchases the goods only for consumption. 46. The label of a health drink did not disclose the presence of Soya content towards which many people are allergic. Which consumer right is being violated? A) Right to safety. B) Right to be informed. C) Right to seek redressal. D) Right to be assured. Show Answer Correct Answer: B) Right to be informed. 47. What is the role of the Secretary of State under the Consumer Protection Act 1987? A) To sell products. B) To market products. C) To make safety regulations. D) To approve all product sales. Show Answer Correct Answer: C) To make safety regulations. 48. What does the CMA investigate in addition to anticompetitive practices? A) Employee benefits. B) Environmental policies. C) International trade agreements. D) Mergers that may restrict competition. Show Answer Correct Answer: D) Mergers that may restrict competition. 49. What is the result of some organizations focusing solely on maximizing profit? A) Increase in ethical business practices. B) Resorting to dubious tactics. C) Decrease in sales and revenue. D) Improvement in consumer protection. Show Answer Correct Answer: B) Resorting to dubious tactics. 50. ..... is celebrated as national consumer day. A) 14th Feb. B) 24th march. C) 15th March. D) None of the above. Show Answer Correct Answer: B) 24th march. 51. A seller allows a 30-day free trial and the consumer can choose if they want to keep the good(s). This would be an example of A) Sale on credit. B) Sale on approval. C) Sale or return. D) COD. Show Answer Correct Answer: B) Sale on approval. 52. What are the legal remedies available to consumers in case of rights violations? A) Singing a petition. B) Writing a letter to the president. C) Filing a lawsuit, seeking compensation, or requesting a refund. D) Sending a complaint to the local newspaper. Show Answer Correct Answer: C) Filing a lawsuit, seeking compensation, or requesting a refund. 53. Which government agency is responsible for enforcing consumer protection laws in India? A) Consumer Protection Act, 1986. B) Ministry of Defense. C) Department of Agriculture. D) National Aeronautics and Space Administration. Show Answer Correct Answer: A) Consumer Protection Act, 1986. 54. Which department does the CMA work closely with? A) Department for Education. B) Department for Business, Innovation and Skills. C) Department of Health. D) Department of Transport. Show Answer Correct Answer: B) Department for Business, Innovation and Skills. 55. Unwritten guarantee that a product is of sufficient quality to fulfill the purpose for which it was designed A) Full warranty. B) Conditional warranty. C) Limited warranty. D) Implied warranty. Show Answer Correct Answer: D) Implied warranty. 56. (VOICE), Delhi stands for A) Voluntary Organization in Interest of Consumer Effect. B) Vellore Organization in Interest of Consumer Education. C) Voluntary Organization in Interest of Consumer Education. D) Voluntary Organization in Interest of Consumer Efiiciency. Show Answer Correct Answer: C) Voluntary Organization in Interest of Consumer Education. 57. A person aggrieved by the decision of the Central Authority can make appeal to National Commission within how many days of receipt of the order? A) 21 days. B) 30 days. C) 15 days. D) 20 days. Show Answer Correct Answer: B) 30 days. 58. Maximum period of settlement of consumer dispute is- A) 3 months. B) 5 months. C) 6 months. D) 1 year. Show Answer Correct Answer: A) 3 months. 59. A company plans to release a new electronic toy nationally. Which federal commission must its safety standards comply with before sale? A) National Highway Traffic Safety Administration rules. B) Food and Drug Administration guidelines. C) Consumer Product Safety Commission standards. D) Federal Trade Commission oversight rules. Show Answer Correct Answer: C) Consumer Product Safety Commission standards. 60. What is a duty of businesses regarding advertising? A) Use celebrity endorsements. B) Avoid false advertising. C) Offer free samples. D) Create flashy ads. Show Answer Correct Answer: B) Avoid false advertising. Next →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books