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Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9 (60 MCQs)

Quiz Instructions

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1. If goods or services are not fit for purpose, of satisfactory quality or as described, what could a customer be entitled to?
2. What is the objective of CPA 2019?
3. Unwritten guarantee that covers certain aspects of a product or its uses?
4. How many Consumer Bill of Rights are there?
5. A legal process to get out of debt when you can no longer make all your required payment.
6. Which year was the Consumer Protection Act enacted?
7. Deceitful conduct for personal gain.
8. Your friend pulls out a ladder and reads a warning sticker on not climbing above a certain rung. They say, "Oh, that's nice." You say, "what?"
9. How can consumers seek redressal for unfair trade practices?
10. Which agency oversees consumer protection at the federal level in the U.S.?
11. Sumit filed a case against Domestic Cooling Ltd in the District Forum but he was not satisfied with the order of the 'District Forum'. Where can he appeal further against the decision of 'District Forum'?
12. What is the process for filing a complaint under the Consumer Protection Act 2019?
13. True or False. The Financial Ombudsman Service is accessible to anyone who needs it?
14. Usually it's easier to ..... an existing customer than to gain a new one.
15. Right to ..... is a right to be protected against products which are hazardous to life or health.
16. What does the ACCC stand for?
17. A unique word, mark, or symbol identifying products is called a servicemark.
18. What is not an unfair trade practice?
19. The quasi-judicial machinery set up at the highest level for redressal of consumer disputes is:
20. The practice by which a store improperly advertises an understocked, low-priced "come on" to lure prospective buyers into the store and then tries to sell them something more expensive.
21. When the seller manipulates the price, it is known as?
22. Which of the following in NOT one of the 3 main areas in which The Consumer Affairs Division protects consumers:
23. What is the primary mission of the Federal Deposit Insurance Corporation (FDIC)?
24. In the lawnmower scenario, which principle most strengthens the consumer's claim against the manufacturer?
25. What is a 'suspension notice' under the Consumer Protection Act 1987?
26. An organization focused on advancing marketplace trust by setting ethical standards for businesses, sets standards for advertisements, and evaluates charities.
27. What is the role of the committee on consumer policy in the digital marketplace?
28. Isabella wants to purchase a new refrigerator. When she applies for an installment loan at the appliance store, her loan application is turned down. What consumer law says that a lender must give her the reason, in writing, that she was denied the loan?
29. The consumers has the forced to choose from the available variety of products. [
30. If a business fails to comply with health and safety regulations, which organisation is likely to investigate in Great Britain?
31. Celebs or endorsers are equally liable for issuing false and misleading advertisement as the advertisers. This has been provided under
32. What is one potential impact of the new data-driven economy on consumer protection?
33. A small plastic card issued by a financial institution which can be used to make purchases. The amount charged is borrowed by the cardholder.
34. Which of the following is important for effective teamwork?
35. What is the role of the Consumer Financial Protection Bureau (CFPB)?
36. ..... consists of President and four other memebers.
37. True or False. The Financial Conduct Authority uses powers to ensure standards are maintained?
38. Which act provides for severe punishment for food adulteration?
39. ..... is the policy of the State to protect its citizens from a lack of awareness of the true cost of credit to the user by assuring a full disclosure of such cost with a view of preventing the uninformed use of credit to the detriment of the national economy.
40. What is the full name of National Commission?
41. What does the term 'Consumer' refer to according to the Consumer Protection Act, 2019?
42. How does consumer protection aim to educate the public?
43. Apa saja langkah yang diambil OJK untuk meningkatkan literasi keuangan di masyarakat?
44. Which act ensures that consumers receive clear information about the costs of borrowing money?
45. This refers to a motor vehicle that is identical or reasonably equivalent to the motor vehicle to be replaced, in terms of specifications and values, subject to availability, as the motor vehicle existed at the time of purchase?
46. Interstate commerce means business happening within ONE state.
47. Match the way fraud may occur in the scenario:A scammer has attached a device to a gas pump to access credit card information.
48. Selling items to the highest bidder is a bulk transfer
49. Rahu Bali purchased a flat for Rs. 50 lacs and found it different from what was agreed. He wants his money back. Suggest him the appropriate authority to file his complaint in the three-tier machinery under the Consumer Protection act, 1986.
50. What is the role of the Better Business Bureau in consumer protection?
51. The National Commission for consumer protection is comprised of:
52. The electrical goods which are manufactured with substandard products can deprive a consumer of .....
53. Which of the following is a car insurance company unlikely to ask for when you're applying for coverage?
54. 'Jago Grahak Jago' is the publicity campaign undertaken by government in eleventh five year plan to:
55. The Department of Consumer Welfare comes under the:
56. What do the ASAI do for consumers?
57. State odd one out:District Commission, State Commission, NGO, National Commission
58. What does the Consumer Protection Act, 1986 provide?
59. John purchased a brand new Toyota Fortuner for P1, 000, 000 on February 20, 2018, today the total mileage of the said car is 25, 000 kilometers, how much is the reasonable allowance for use?
60. When someone tries to gain personal information through email it is called
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