This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 21 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 21 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Viaan is studying the differences between the CCPA and Consumer Protection Councils in his law class. What is a significant difference between the CCPA and Consumer Protection Councils? A) CCPA has advisory powers only. B) Consumer Protection Councils can enforce laws. C) CCPA has regulatory and investigative powers. D) Consumer Protection Councils are more powerful. Show Answer Correct Answer: C) CCPA has regulatory and investigative powers. 2. A repair shop agrees to fix a customer's appliance. What consumer protection step must the shop take regarding the transaction? A) Request customer's medical history for safety. B) File a bankruptcy notice with the court. C) Provide a written estimate or detailed bill. D) Apply for a teacher's license first. Show Answer Correct Answer: C) Provide a written estimate or detailed bill. 3. Consumer awareness covers the following ..... A) Consumer awareness about Maximum retail price (MRP). B) Consumer awareness about fair price shop. C) Consumer awareness about price, quality, and expiry date of the product. D) All of the above. Show Answer Correct Answer: D) All of the above. 4. Which is a right of consumers? A) The right to always be right. B) The right to not be educated about products. C) The right to redress. D) The right to low prices regardless of the type of product. Show Answer Correct Answer: C) The right to redress. 5. Apa yang harus dilakukan konsumen jika mereka merasa dirugikan oleh lembaga keuangan? A) Konsumen harus menyelesaikan masalah secara pribadi tanpa bantuan. B) Konsumen hanya dapat mengadukan masalah mereka di media sosial. C) Konsumen harus mengabaikan masalah tersebut. D) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. Show Answer Correct Answer: D) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. 6. A consumer product harms thousands of buyers, but individual claims are small. Which approach most efficiently seeks compensation for all affected consumers? A) File separate small-claims suits individually. B) Request private arbitration for each claimant. C) Wait for a company-funded voluntary refund. D) Launch a class action to combine many suits. Show Answer Correct Answer: D) Launch a class action to combine many suits. 7. Raman bought a room heater of a reputed brand for ₹ 1, 500, but it caused an electric shock while it was being used. Raman wants to exercise his 'right'. Identify the 'right' under which he can be protected? A) Right to seek redressal. B) Right to be choose. C) Right to be informed. D) Right to consumer education. Show Answer Correct Answer: A) Right to seek redressal. 8. The Consumer Protection Act, 2019 provides ..... consumer rights. A) 6. B) 7. C) 5. D) 4. Show Answer Correct Answer: A) 6. 9. How does the work of the Better Business Bureau help consumers? A) It ensures that businesses maintain high production levels to meet consumer demand. B) It encourages businesses to resolve consumer complaints quickly and satisfactorily. C) It prosecutes businesses for the use of deceptive and fraudulent practices against consumers. D) It lowers prices for consumers by helping maintain high levels of competition between businesses. Show Answer Correct Answer: B) It encourages businesses to resolve consumer complaints quickly and satisfactorily. 10. What relief is available to a consumer who suffered due to consumption of medicine beyond its expiry date? A) To get a reasonable amount of compensation for loss suffered. B) To get the expired medicine replaced by a new one. C) To get the refund of the price paid for the medicine. D) All the above. Show Answer Correct Answer: D) All the above. 11. True or false ..... the act set up The Office of the Director of Consumer Affairs A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. Formal evidence of ownership is a Bill of Sale A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 13. Let the buyer beware A) Caveat venditor. B) Puffing. C) Merchantability. D) Caveat emptor. Show Answer Correct Answer: D) Caveat emptor. 14. For quality certification, consumer must look, while purchasing Jewelry? A) ISI. B) FPO. C) AGMARK. D) HALLMARK. Show Answer Correct Answer: D) HALLMARK. 15. The FOS are appointed by the government to help consumers who have a dispute with a financial service provider. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 16. What is the maximum compensation that can be awarded to consumers by the National Consumer Disputes Redressal Commission (NCDRC) in India? A) No limit. B) Rs. 20 lakhs. C) Rs. 1 lakh. D) Rs. 10 lakhs. Show Answer Correct Answer: A) No limit. 17. What are the basic consumer rights recognized in Nigeria? A) The right to privacy. B) The right to free speech. C) The right to ownership. D) The basic consumer rights recognized in Nigeria are the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress. Show Answer Correct Answer: D) The basic consumer rights recognized in Nigeria are the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress. 18. This agency makes sure that our medication and food is safe. A) FDA. B) FTC. C) OSHA. D) EPA. Show Answer Correct Answer: A) FDA. 19. What is the primary purpose of product liability laws? A) To protect consumers from defective products. B) To regulate product pricing. C) To enhance product marketing. D) To limit manufacturer liability. Show Answer Correct Answer: A) To protect consumers from defective products. 20. What is the role of the District Collector under CPA, 2019? A) Issue business licenses. B) Collect sales tax. C) Judge the complaints. D) Investigate complaints on behalf of CCPA. Show Answer Correct Answer: D) Investigate complaints on behalf of CCPA. 21. BNB Real estates endorsed their new townships and but later it turned out to be false or misleading advertisement. Can they be booked under COPRA? A) No. COPRA is valid only for transactions. B) No. COPRA has no such provision. C) Yes, CCPA under COPRA would help. D) None of these. Show Answer Correct Answer: C) Yes, CCPA under COPRA would help. 22. Can State commission transfer a case handled by one district commission to some other district commission or commissions? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: A) Yes. 23. Maximum time limit to settle a dispute in District Forum is- A) 6 months. B) 5 months. C) 3 months. D) 1 year. Show Answer Correct Answer: C) 3 months. 24. Which of the following is NOT a consumer right under the Consumer Rights Act? A) The right to choose from a variety of products. B) The right to return faulty goods. C) The right to demand free products. D) The right to receive accurate information. Show Answer Correct Answer: C) The right to demand free products. 25. Which of the following is not a reason for importance of consumer protection from the point of view of consumers? A) Consumer exploitation. B) Consumer apathy. C) Consumer ignorance. D) Unorganised consumers. Show Answer Correct Answer: B) Consumer apathy. 26. Enforces safety standards for consumer products A) National Labor Relations Act. B) Consumer Product Safety Act. C) Wagner Act. D) Consumer Credit Protection Act. Show Answer Correct Answer: B) Consumer Product Safety Act. 27. What type of complaints can be filed under the Consumer Protection Act, 2019? A) Criminal complaints. B) Complaints about defective goods and deficient services. C) Tax-related complaints. D) Patent disputes. Show Answer Correct Answer: B) Complaints about defective goods and deficient services. 28. What are the responsibilities of businesses in ensuring consumer protection and rights? A) Setting unfair and inflated prices. B) Ignoring consumer complaints and concerns. C) Ensuring consumer protection and rights through safe products, accurate information, fair pricing, and addressing complaints. D) Providing inaccurate information and false advertising. Show Answer Correct Answer: C) Ensuring consumer protection and rights through safe products, accurate information, fair pricing, and addressing complaints. 29. Which one of these will help when making a complaint to a seller? A) Wait at least six months before approaching the seller. B) Make a threat to the seller so that the complaint is taken seriously. C) Make the complaint to a junior member of staff. D) Remain calm and avoid being abusive. Show Answer Correct Answer: D) Remain calm and avoid being abusive. 30. It is responsible for ensuring access to basic public health. A) Department of Agriculture. B) Food and Drug Administration. C) Department of Trade and Industry. D) Department of Health. Show Answer Correct Answer: D) Department of Health. 31. Return of improperly obtained money or property. A) Disclaim. B) Restitution. C) Puffing. D) Bait and switch. Show Answer Correct Answer: B) Restitution. 32. As per Consumer Protection Act, the retailer or wholeseller is: A) A consumer. B) Not a consumer. C) Both (a) and (b). D) None of the above. Show Answer Correct Answer: B) Not a consumer. 33. What are the basic Four rights of consumers? A) Right to safetyRight to educationRight to choice Right to redress. B) Right to safetyRight to be informed Right to chooseRight to be heard. C) Right to safetyRight to informationRight to healthy environmentRight to be heard. D) None of the above. Show Answer Correct Answer: B) Right to safetyRight to be informed Right to chooseRight to be heard. 34. Which organisation is responsible for ensuring that financial firms adhere to regulations? A) Financial Ombudsman Service (FOS). B) Financial Conduct Authority (FCA). C) Financial Services Compensation Scheme (FSCS). D) Bank of England. Show Answer Correct Answer: B) Financial Conduct Authority (FCA). 35. Which of the following is a reason why a businessman should lay emphasise on the protection of consumers and their interests? A) For long-term profit maximization. B) For fulfilling social responsibility. C) To avoid government intervention. D) All of the above. Show Answer Correct Answer: D) All of the above. 36. A Red Flag in the context of financial safety is: A) A mandatory government alert. B) A warning sign that something may be fraudulent. C) A type of identity document. D) A successful security update. Show Answer Correct Answer: B) A warning sign that something may be fraudulent. 37. . Siddharth went to a shopkeeper to buy soap. The shopkeeper forced him to buy a particular brand of soap out of various available brands, irrespective of the willingness of Siddharth. Which right of Siddharth, as a consumer, has been exploited? A) RIGHT TO SAFETY. B) RIGHT TO BE HEARD. C) RIGHT TO CHOOSE. D) RIGHT TO INFORMATION. Show Answer Correct Answer: C) RIGHT TO CHOOSE. 38. Who cannot file a complaint? A) Central Authority. B) Central Government. C) Parent or guardian in case the consumer is minor. D) Consumer Association not registered under any law. Show Answer Correct Answer: D) Consumer Association not registered under any law. 39. In case the aggrieved party is not satisfied with the order of the District Forum within what period a complaint must be filed before the State Commission? A) Within 130 days. B) Within 160 days. C) Within 15 days. D) Within 30 days. Show Answer Correct Answer: D) Within 30 days. 40. Bagaimana OJK menangani sengketa antara konsumen dan lembaga keuangan? A) OJK menangani sengketa dengan memfasilitasi mediasi antara konsumen dan lembaga keuangan. B) OJK hanya memberikan perwakilan hukum untuk konsumen di pengadilan. C) OJK mengabaikan sengketa dan membiarkan konsumen menanganinya secara mandiri. D) OJK menyelesaikan sengketa dengan menjatuhkan denda pada lembaga keuangan. Show Answer Correct Answer: A) OJK menangani sengketa dengan memfasilitasi mediasi antara konsumen dan lembaga keuangan. 41. The (FDCPA) applies to only third party debt collectors A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 42. A situation in which there is only one company that sells a specific product or service. A) Trading up. B) Redress. C) Monopoly. D) None of the above. Show Answer Correct Answer: C) Monopoly. 43. By which the quality of food product is expressed? A) FPO. B) ISI mark. C) Halmark. D) None of these. Show Answer Correct Answer: A) FPO. 44. What should you do if your wallet is stolen? A) Freeze any credit cards or debit cards that were in your wallet. B) Put a fraud alert on your credit report. C) Review your free copy of your credit report. D) All of the above. Show Answer Correct Answer: D) All of the above. 45. Consumer dispute settlement agencies are: A) District Commission. B) State Commission. C) National Commission. D) All of these. Show Answer Correct Answer: D) All of these. 46. Businesses rarely supply consumers with accurate information. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 47. What are unfair trade practices? A) Manufacturing spurious goods. B) Providing refunds. C) Issuing bills for goods. D) Taking back goods. Show Answer Correct Answer: A) Manufacturing spurious goods. 48. You can get fined or imprisonment if you violate consumer rights? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 49. What is the role of the Central Consumer Protection Authority (CCPA)? A) The CCPA oversees international trade agreements. B) The CCPA manages government subsidies for businesses. C) The CCPA protects consumer rights and addresses grievances. D) The CCPA regulates food safety standards. Show Answer Correct Answer: C) The CCPA protects consumer rights and addresses grievances. 50. Samuel is starting a business selling handmade candles in the UK. What must his products meet to avoid being rejected by consumers? A) Personal preferences. B) Contractual standards. C) Seasonal trends. D) Manufacturer's guidelines. Show Answer Correct Answer: B) Contractual standards. 51. 'Don't purchase in haste', this is an important ..... of the consumer, as Dhruv learned when he rushed to buy a new phone without researching. A) Responsibility. B) Right. C) Act. D) All the above. Show Answer Correct Answer: A) Responsibility. 52. Administers the rights and duties given workers, employers, and unions A) Family and Medical Leave Act. B) Federal Trade Commission Act. C) Family and Medical Leave Act. D) National Labor Relations Act. Show Answer Correct Answer: D) National Labor Relations Act. 53. What action can the CCPA take against misleading advertisements? A) Modify or discontinue the advertisement. B) Arrest the advertiser. C) Ban all advertisements permanently. D) File a tax fraud case. Show Answer Correct Answer: A) Modify or discontinue the advertisement. 54. Shipra resident of Bhubneshwar, purchased a bag at Rohtak, through Amazon that is having its place of business at Delhi. The string of the bag was damaged. Shipra wants to file a complaint. Guide Shipra where she cannot file the complaint A) District Commission Bhubneshwar. B) District Commission Rohtak. C) National Commission Haryana. D) District Commission Delhi. Show Answer Correct Answer: C) National Commission Haryana. 55. Which of the following is a consumer right related to the quality of goods? A) Right to be heard. B) Right to information. C) Right to choose. D) Right to safety. Show Answer Correct Answer: D) Right to safety. 56. Apa tujuan utama dari Inklusi Keuangan? A) Untuk meningkatkan keuntungan lembaga keuangan. B) Untuk mengatur sektor perbankan. C) Untuk membatasi akses ke layanan keuangan. D) Untuk memberikan akses ke berbagai lembaga keuangan, produk, dan layanan. Show Answer Correct Answer: D) Untuk memberikan akses ke berbagai lembaga keuangan, produk, dan layanan. 57. Who can be complainant under consumer protection act? A) Central or state government. B) A consumer or legal representative in case of minor. C) Central authority. D) All options are correct. Show Answer Correct Answer: D) All options are correct. 58. If a hairdresser cuts your ear whilst cutting your hair, what have they not shown? A) Work was not carried out at a reasonable cost. B) The work was not carried out in a reasonable time. C) Reasonable care and skill was not shown to the consumer. D) None of the above. Show Answer Correct Answer: C) Reasonable care and skill was not shown to the consumer. 59. What does the doctrine of Caveat Emptor imply? A) Buyers have no responsibility. B) Let the seller beware. C) Let the buyer beware. D) Sellers must always refund. Show Answer Correct Answer: C) Let the buyer beware. 60. Which of the following is a right protected by employee protection laws in the UK? A) The right to return goods within 14 days. B) The right to a refund for digital content. C) The right to work in a safe environment. D) The right to compensation for environmental damage. Show Answer Correct Answer: C) The right to work in a safe environment. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books