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Class 12 Business Studies Chapter 12 Consumer Protection Quiz 13 (60 MCQs)

Quiz Instructions

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1. What is the CCPA's stance on public interest in consumer rights?
2. Which of the following is NOT a recommended way to protect your online accounts?
3. A class action lawsuit can help a person who is harmed because one attorney is hired to represent many.
4. Which level of government regulates public utilities, insurance rates, and grants licenses for certain professions?
5. What is the limit of amount of goods, services and compensation upto which cases can be filed with National Commission?
6. Shagun purchased a car for 3 crore rupees from an automobile company and found that its engine was defective. After many complaints with the company that went unheard, she filed a case. She was not satisfied with the decision and hence went on to file an appeal. Suggest Shagun where to file the appeal
7. What is the role of the committee on consumer policy in the future?
8. Aashi saw an advertisement for a new smartphone that claimed it could take photos in complete darkness. However, after purchasing it, she found that the phone did not perform as advertised. She wants to know what the maximum penalty for misleading advertisements under the CCPA is.
9. The Financial Services Compensation Scheme (FSCS):
10. A consumer means any person who buys goods for
11. The consumer has the right to get compensation against unfair trade practices under .....
12. A group of people with the same or similar injuries caused by the same product or action sue the defendant as a group.
13. What must the BSI provide to Financial Consumers after executing a contract?
14. Topics such as product liability, privacy rights, unfair business practices, etc. are considered areas of ..... law.
15. Occupancy is a means of acquiring abandoned property.
16. Consumer Protection Act provides 5 consumer rights to help in getting their grievances redressed.
17. Which government agency is responsible for protecting consumers in banking?
18. What are the responsibilities of businesses in ensuring consumer protection?
19. What is one of the roles of the Financial Conduct Authority (FCA)?
20. A prolonged warranty offered to consumers in addition to the standard warranty and may be offered by the warranty administrator, retailer, or manufacturer?
21. Who has the role of; Listening to disputes/Understanding what has happened/ Giving Unbiased opinions and Identifying if there is a valid cause for complaint?
22. What is one way scammers try to steal your identity online?
23. The satisfaction of human want is called:
24. Lawsuit made possible by the procedural joining of similarly situated plaintiffs.
25. What personal information should you be careful with?
26. Which of these consumer organizations test and inspect materials from products to ensure they are appropriate for sale?
27. Consider the following statements regarding National Consumer Disputes Redressal Commission (NCDRC) & choose the right ones:1. set up in 1986 under Consumer Protection Act2. headed by a sitting or retired judge of High Court of India
28. What is an example of an unfair business practice?
29. What is a potential issue with the CCPA's investigative powers?
30. Teens are some of the most frequent targets of identity theft and other scams. Why?
31. A company's products and prices is visually represented by .....
32. How does the Act ensure the protection of vulnerable consumers?
33. What is the purpose of consumer awareness?
34. Which action is most consistent with fraudulent telemarketing in consumer protection law?
35. The practice of pressuring consumers to buy a more expensive product than they intended is called?
36. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
37. What are the rights of consumers in case of defective goods?
38. What are the consequences for businesses that violate consumer protection laws?
39. Which section makes false or misleading conduct an offence?
40. Grace is shopping for a new toy for her younger brother. She wants to ensure that the toy complies with the General Product Safety Regulations. What is the main focus of these regulations?
41. What is a warning sign of a Ponzi scheme?
42. How has the digital transformation impacted the consumer marketplace?
43. What must credit companies publish according to the Consumer Credit Acts?
44. What are the responsibilities of manufacturers under product liability?
45. . Rita wants to buy a packet of juice. As an aware customer, how can she be sure about the quality of juice she plans to buy?
46. Which of the following is an example of environmental protection legislation in the UK?
47. Separately purchased agreement by the manufaturer or outside company
48. Telephone sales people are formally known as .....
49. Hey there! Can you help Krish identify which law aims at protecting and promoting the consumer's interest?
50. What should consumers do if they believe their rights have been violated?
51. The consumer must be assured whenever possible access to a variety of goods and services at competitive prices.
52. This is the total amount that you actually earn before anything is subtracted:
53. A customer service problem happens when
54. The President of District Commission is a.
55. What is insurance coverage?
56. Who does the Consumer Protection Act, 2019 protect?
57. Quotation drafting is one of the step in process of?
58. Working Non-Government organization for consumer protection in India is:
59. Fees or stamp duty for the consumer complaint.
60. A person who steals checks from an active account and imitates the account holder's signature
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