This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 12 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 12 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. According to Consumer Protection Act the number of Basic right- A) 7. B) 6. C) 9. D) 5. Show Answer Correct Answer: B) 6. 2. The Consumer Protection Act, 2019 replaced which previous law? A) Consumer Welfare Act, 1995. B) Consumer Protection Act, 1986. C) Consumer Rights Act, 2000. D) Consumer Trade Act, 2010. Show Answer Correct Answer: B) Consumer Protection Act, 1986. 3. Let the seller beware A) Merchantability. B) Caveat emptor. C) Caveat venditor. D) Puffing. Show Answer Correct Answer: C) Caveat venditor. 4. What is an example of predatory lending? A) Offering loans with reasonable repayment terms. B) Approving loans for individuals with excellent credit scores. C) Offering payday loans with extremely high interest rates. D) Providing no-interest financing for large purchases. Show Answer Correct Answer: C) Offering payday loans with extremely high interest rates. 5. How many members can be there in district forum? Except president. A) 2. B) 3. C) 4. D) 5. Show Answer Correct Answer: A) 2. 6. What are the steps a consumer can take to file a complaint against a company for unfair business practices? A) Ignore the issue and move on. B) Contact customer service, consumer protection agencies, or seek legal assistance. C) Post a negative review on social media. D) Write a letter to the company's CEO. Show Answer Correct Answer: B) Contact customer service, consumer protection agencies, or seek legal assistance. 7. (iii) The National Commission has the jurisdiction of dealing with complaints involving value of goods above ..... A) Rs. 20 lakhs,. B) Rs. 50 lakhs,. C) Rs. One crore. D) None of the above. Show Answer Correct Answer: C) Rs. One crore. 8. What are the key features of the Consumer Dispute Redressal Commission? A) Key features include addressing consumer grievances, handling complaints on unfair trade practices, and operating at district, state, and national levels. B) Provides legal representation for consumers. C) Only handles complaints related to product defects. D) Operates solely at the national level. Show Answer Correct Answer: A) Key features include addressing consumer grievances, handling complaints on unfair trade practices, and operating at district, state, and national levels. 9. The Consumer Protection Act, to protect and promote the interests of consumers came into effect from: A) 1991. B) 1998. C) 1975. D) 1986. Show Answer Correct Answer: D) 1986. 10. What is it when you go bankrupt? A) You steal all the money from the bank. B) You are in financial ruin. C) All the above. D) None of the above. Show Answer Correct Answer: B) You are in financial ruin. 11. What is the time limit for filing a claim in the Small Claims Tribunals? A) Within two years. B) Within six months. C) No time limit. D) Within one year from the date of action. Show Answer Correct Answer: D) Within one year from the date of action. 12. In Normal Situation Maximum Time Limit for Disposal of complaint is 3 months A) 1 months. B) 3 months. C) 4months. D) 2months. Show Answer Correct Answer: B) 3 months. 13. Which of the following statements about misleading advertisements is true? A) They are acceptable if they do not affect sales. B) They are allowed if the product is of high quality. C) They are prohibited under the Consumer Act. D) They can be justified if the advertisement is entertaining. Show Answer Correct Answer: C) They are prohibited under the Consumer Act. 14. The Consume Protection Act has launched the campaign called ..... A) Satyamev Jayate. B) Jago Grahak Jago. C) All the above. D) None of the above. Show Answer Correct Answer: B) Jago Grahak Jago. 15. What is prohibited under the Consumer Protection Act 1987? A) Selling products without a warranty. B) Marketing products internationally. C) Excluding liability for damage caused by defective products. D) Using trademarks on products. Show Answer Correct Answer: C) Excluding liability for damage caused by defective products. 16. Analyse the impact of these financial authorities (FCA, FOS and FSCS) on individuals. A) They protect individuals by regulating financial services, resolving disputes, and compensating for financial losses. B) They only provide loans to individuals in need. C) They focus solely on business regulations, not individuals. D) They offer investment advice to individuals without any regulatory role. Show Answer Correct Answer: A) They protect individuals by regulating financial services, resolving disputes, and compensating for financial losses. 17. An attempt by a third party to resolve a conflict between a customer and a business through discussion and negotiation (not through the court system)? A) Mediation. B) Arbitration. C) Conversation. D) Fraud. Show Answer Correct Answer: A) Mediation. 18. Consumer Protection refers to: A) A bank's internal policy only. B) Laws and organizations designed to prevent unfair business practices. C) A personal credit monitoring service. D) An individual's right to sue. Show Answer Correct Answer: B) Laws and organizations designed to prevent unfair business practices. 19. Who is the chief commissioner of Central Consumer Protection Authority? A) Pramod Tiwari. B) Vineet Mathur. C) Nidhi Khare. D) Anupam Mishra. Show Answer Correct Answer: C) Nidhi Khare. 20. Consumers lose the right to reject goods if they fail to act within a reasonable time. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 21. Commission will be posted in? A) Profit and loss Account. B) Trading account. C) Balance sheet. D) Trial Balance. Show Answer Correct Answer: A) Profit and loss Account. 22. What does BBB stand for? A) The Boss' Bureau on Business. B) The Business' Bureau of Business. C) The Better Business Bureau. D) None of the above. Show Answer Correct Answer: C) The Better Business Bureau. 23. True or False. The Financial Services Compensation Scheme protects people in case the financial institution goes bankrupt? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 24. I avoid paying a PMI if I make a down payment of ..... or more. A) 20%. B) 10%. C) 5%. D) 0%. Show Answer Correct Answer: A) 20%. 25. Which government body is responsible for the enforcement and implementation of the Consumer Protection Act 1986 in India? A) Ministry of Consumer Affairs, Food and Public Distribution. B) Ministry of Finance. C) Ministry of Home Affairs. D) Ministry of Health and Family Welfare. Show Answer Correct Answer: A) Ministry of Consumer Affairs, Food and Public Distribution. 26. A jeweler, recognized as an expert, tells you a diamond is flawless. How is this statement treated in terms of consumer protection? A) It can become part of a warranty. B) It creates an implied warranty of fitness. C) It is puffing and not factual. D) It is a disclaimer excluding liability. Show Answer Correct Answer: A) It can become part of a warranty. 27. What is one challenge consumers face when trying to go green? A) Lack of awareness about environmental problems. B) Lack of international cooperation. C) High cost of sustainable options. D) Limited availability of eco-friendly products. Show Answer Correct Answer: C) High cost of sustainable options. 28. The responsibility to be aware of the impact of our consumption on other citizens, especially the poor, exploited, disadvantaged or powerless groups, whether in the local, national or international community is a responsibility of the consumer classified as? A) Cultural responsibility. B) Economic awareness. C) Environmental awareness. D) Social responsibility. Show Answer Correct Answer: D) Social responsibility. 29. If the value of goods or services is more than 20 lakhs but less than one crore, then consumer can file case in: A) District Forum. B) State Commission. C) National Commission. D) All of the above. Show Answer Correct Answer: B) State Commission. 30. Goods acquired for commercial use are protected under the CPA. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 31. How has the internet of things impacted consumer convenience? A) It has improved product safety. B) It has increased the risk of software glitches. C) It has provided greater convenience. D) It has made it easier to go green. Show Answer Correct Answer: C) It has provided greater convenience. 32. How does the Consumer Protection Act 2019 define a consumer? A) A consumer is someone who only purchases goods without any payment. B) A consumer is a business entity that sells products to customers. C) A consumer is any person who buys goods or hires services for consideration, including users of those goods or services. D) A consumer is any individual who provides services to others without receiving payment. Show Answer Correct Answer: C) A consumer is any person who buys goods or hires services for consideration, including users of those goods or services. 33. What is the composition of the State Consumer Disputes Redressal Commission? A) Only a President. B) President and at least 2 members. C) 1 Member only. D) Only government officers. Show Answer Correct Answer: B) President and at least 2 members. 34. A fixed, original expression of a creative work can be protected by a trademark. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 35. Under the Consumer Protection Act, 1986. What is the limitation period for admitting a complaint? A) 4 years. B) 3 years. C) 1 years. D) 2 years. Show Answer Correct Answer: D) 2 years. 36. What are the types of buying motives? A) Rational, Emotional, Product, Patronage. B) Only Rational and Emotional. C) Only Product and Patronage. D) Only Emotional. Show Answer Correct Answer: A) Rational, Emotional, Product, Patronage. 37. What is the main purpose of consumer protection laws? A) To protect consumers from unfair and misleading conduct. B) To promote international cooperation. C) To educate consumers about their economic interests. D) To enforce product safety standards. Show Answer Correct Answer: A) To protect consumers from unfair and misleading conduct. 38. These are the types of customers who never buy a product at a full price. A) Need-based. B) Discount. C) All the above. D) None of the above. Show Answer Correct Answer: B) Discount. 39. Which of the following Right a consumer have against use of hazardous life threatening products? A) Right to be heard. B) Right to Safety. C) Right to seek redressal. D) Right to be informed. Show Answer Correct Answer: B) Right to Safety. 40. Statement I:A 'consumer' is generally understood as a person who uses or consumes goods or avails of any service. Statement II:It does not apply to online transactions through electronic means or by teleshopping A) Statement I is correct and Statement II is wrong. B) Statement II is correct and Statement I is wrong. C) Both the statements are correct. D) Both the statements are incorrect. Show Answer Correct Answer: A) Statement I is correct and Statement II is wrong. 41. What should you do before clicking on a link in an email? A) Click it immediately to see where it goes. B) Forward the email to a friend. C) Verify the sender and check if the link looks legitimate. D) Delete the email without reading. Show Answer Correct Answer: C) Verify the sender and check if the link looks legitimate. 42. Which of the following is NOT included in the guidelines set by the FDCPA? A) Restricting the times of day for calls. B) Restricting threatening language. C) Increasing the frequency of calls. D) Ensuring proper phone etiquette. Show Answer Correct Answer: C) Increasing the frequency of calls. 43. Which is the last item in a distribution channel? A) Wholesaler. B) Producer. C) Consumer. D) Retailer. Show Answer Correct Answer: C) Consumer. 44. Which of the following may help you protect against identity theft? A) Carrying your Social Security card at all times. B) Clicking on pop-up windows to verify their information. C) Contacting your credit card company if you don't receive bills. D) None of the above. Show Answer Correct Answer: C) Contacting your credit card company if you don't receive bills. 45. What do COMREG look after, in relation to the consumer A) Communication. B) Products. C) Laws. D) Advertising. Show Answer Correct Answer: A) Communication. 46. How many basic rights does a consumer have which introduced by Customer international (CI) federation? A) 8. B) 9. C) 7. D) 6. Show Answer Correct Answer: A) 8. 47. Provides payments for care from injury, illness, or preventative care basis A) Disability insurance. B) Health insurance. C) Automobile insurance. D) Personal insurance. Show Answer Correct Answer: B) Health insurance. 48. Individual who buys primarily for personal, family or household use. A) Marketer. B) Retailer. C) Wholesaler. D) Consumer. Show Answer Correct Answer: D) Consumer. 49. What is the responsibility of the consumer to exercise caution in purchasing? A) To advertise the product. B) To manufacture the product. C) To ensure the product is safe. D) To negotiate the price. Show Answer Correct Answer: C) To ensure the product is safe. 50. The practice of comparing the price of products or services from different vendors before buying? A) Express Warranty. B) Impulse Buying. C) Comparison Shopping. D) Timing Purchases. Show Answer Correct Answer: C) Comparison Shopping. 51. Under the Consumer Protection Act, the rights of a consumer do not include to be A) Presented. B) Informed. C) Safety. D) Choose. Show Answer Correct Answer: A) Presented. 52. What constitutes a 'Deficiency' in services as per the Consumer Protection Act? A) A service that is not significant. B) A service that is always satisfactory. C) A minor issue with the service. D) A failure to provide services as promised. Show Answer Correct Answer: D) A failure to provide services as promised. 53. What does the act do? A) Ensures goods are of a certain quality. B) Prohibits consumers buying fault products. C) Prohibits sellers from giving misleading information about a product. D) None of the above. Show Answer Correct Answer: C) Prohibits sellers from giving misleading information about a product. 54. What can a consumer request under the FDCPA? A) Lower interest. B) More credit. C) Validation of debt. D) Loan forgiveness. Show Answer Correct Answer: C) Validation of debt. 55. What is the most common form of open-end credit account? A) Debit cards. B) Cash. C) Credit cards. D) All of the above. Show Answer Correct Answer: C) Credit cards. 56. The Consumer Disputes Redressal Commissions handle what kind of cases? A) Labor law violations. B) Inter se consumer disputes. C) Corporate fraud. D) Broad regulatory issues. Show Answer Correct Answer: B) Inter se consumer disputes. 57. What is the primary aim of consumerism? A) To eliminate competition. B) To reduce the number of consumers. C) To maximize profits for businesses. D) To make consumers aware of their rights. Show Answer Correct Answer: D) To make consumers aware of their rights. 58. Which of the following is NOT true about a sales contracts? A) A sales contract may be in writing or by word-of-mouth. B) A sales contract may be implied from the conduct of the parties. C) International sales contracts are governed by the Uniform Commercial Code (UCC). D) It is an agreement between a buyer and seller covering the sale and delivery of personal properties. Show Answer Correct Answer: C) International sales contracts are governed by the Uniform Commercial Code (UCC). 59. Fill in the blank:CCPC stands for ..... and consumer protection commission A) Control. B) Choice. C) Competition. D) Customer. Show Answer Correct Answer: C) Competition. 60. What is the purpose of the stress test component of the Dodd-Frank Wall Street Reform and Consumer Protection Act? A) To identify and assess potential market-exposure concentrations. B) To evaluate banks' risk management ability under various market conditions. C) To discourage lenders from issuing predatory home loans. D) To reduce the need for banks to conduct baseline capital assessments. Show Answer Correct Answer: B) To evaluate banks' risk management ability under various market conditions. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books