This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 11 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 11 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is the final step before legal action in court according to the ombudsman process? A) Negotiation. B) Arbitration. C) Ombudsman decision. D) Mediation. Show Answer Correct Answer: C) Ombudsman decision. 2. What is the significance of the CCPA's powers in the context of consumer governance? A) They are primarily punitive. B) They can bridge gaps left by previous laws. C) They are limited to advisory roles. D) They focus only on e-commerce. Show Answer Correct Answer: B) They can bridge gaps left by previous laws. 3. Fair and Lovely is an Example of? A) Lack of Information. B) Misleading Advertising. C) Adulteration. D) Overcharging. Show Answer Correct Answer: B) Misleading Advertising. 4. True or False. Regulated creditors should issue a default notice to allow people to bring their account up-to-date if they default before taking further action. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 5. Returning the goods is a remedy of the A) Buyer. B) Seller. C) All the above. D) None of the above. Show Answer Correct Answer: A) Buyer. 6. Which of the following is not covered by the consumer Protection Act? A) Defective refrigerator. B) Non-functional telephone. C) Free goods and services. D) Lack of due care in medical treatment. Show Answer Correct Answer: C) Free goods and services. 7. What is the maximum allowable mileage for a brand new motor vehicle to be covered under the Lemon Law? A) 10, 000 kilometers. B) 15, 000 kilometers. C) 25, 000 kilometers. D) 20, 000 kilometers. Show Answer Correct Answer: D) 20, 000 kilometers. 8. The FCA is funded by ..... fees charged to financial service providers. A) Registration. B) Transaction. C) Membership. D) Service. Show Answer Correct Answer: C) Membership. 9. The Prudential Regulation Authority (PRA) ensures that insurance policyholders have an appropriate degree of protection. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 10. Consumer courts does not includes A) District Forum. B) National Commission. C) Supreme Court. D) State Commission. Show Answer Correct Answer: C) Supreme Court. 11. Bagaimana OJK memastikan lembaga keuangan mematuhi regulasi perlindungan konsumen? A) OJK melakukan inspeksi dan audit secara berkala untuk memastikan kepatuhan. B) OJK hanya mengandalkan laporan tahunan dari lembaga keuangan. C) OJK tidak memiliki mekanisme untuk memantau kepatuhan lembaga keuangan. D) OJK memberikan sanksi tanpa melakukan pemeriksaan terlebih dahulu. Show Answer Correct Answer: A) OJK melakukan inspeksi dan audit secara berkala untuk memastikan kepatuhan. 12. Social marketing deals with A) Society. B) Social class. C) Social change. D) None of the above. Show Answer Correct Answer: C) Social change. 13. When thieves go searching through dumpsters, trash cans, recycling bins, and even trash heaps at the landfill to find personal information. A) Credit Card Fraud. B) Pharming. C) Dumpster Diving. D) Phishing. Show Answer Correct Answer: C) Dumpster Diving. 14. A merchant sells goods of a specific kind. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 15. The consumer organisations collect the samples of the products for ..... A) Check them. B) Sell them. C) Distribute them among the poor. D) Get bribe from the sellers. Show Answer Correct Answer: A) Check them. 16. ..... are the Individuals who purchase goods or services for personal use. A) Constituents. B) Clients. C) Buyers. D) Consumer. Show Answer Correct Answer: D) Consumer. 17. Which is the appropriate authority to enforce and execute the orders of the District Commission? A) State Executive. B) District Court. C) State Commission. D) District Commission. Show Answer Correct Answer: D) District Commission. 18. What is the 'product liability Directive' as per the Consumer Protection Act 1987? A) A UK regulation on product safety. B) A directive of the Council of the European Union on liability for defective products. C) A guideline for product marketing. D) A law for consumer rights in the UK. Show Answer Correct Answer: B) A directive of the Council of the European Union on liability for defective products. 19. The children's online privacy act applies to A) Children under 6. B) Teens 13-18. C) Children under 13. D) Children over 13. Show Answer Correct Answer: C) Children under 13. 20. True or False. The Financial Services Compensation Scheme will not refund consumers as long as the financial institution is regulated by the FCA? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 21. How does consumer protection contribute to a fair and competitive marketplace? A) By ensuring that consumers are treated fairly and have access to accurate information. B) By allowing businesses to deceive consumers with false advertising. C) By limiting consumer choices and options. D) By ignoring consumer complaints and concerns. Show Answer Correct Answer: A) By ensuring that consumers are treated fairly and have access to accurate information. 22. Penalty can be imposed under which section of the Consumer Protection Act? A) U/s 16. B) U/s 21. C) U/s 17. D) U/s 27. Show Answer Correct Answer: D) U/s 27. 23. Which quality certification mark is used to ensure safety of electrical goods? A) FPO. B) AGMARK. C) Hallmark. D) ISI. Show Answer Correct Answer: D) ISI. 24. A case filed in State Commission, can be re-appealed in: A) National Commission and then to Supreme Court. B) National Commission only. C) Supreme Court. D) Nowhere. Show Answer Correct Answer: B) National Commission only. 25. What does CCPA stand for? A) Central Consumer Product Authority. B) Central Commission for Public Action. C) Central Consumer Protection Authority. D) Consumer Care Promotion Agency. Show Answer Correct Answer: C) Central Consumer Protection Authority. 26. Which is not accepted as goods? A) Land. B) Food Product. C) Share. D) Crops. Show Answer Correct Answer: A) Land. 27. How can consumer protection ensure optimum utility for consumers? A) Consumer protection limits consumer choices by enforcing strict regulations. B) Consumer protection has no impact on the quality of products available to consumers. C) Consumer protection enhances consumer utility by ensuring fair practices, safety, and informed choices. D) Consumer protection increases prices by imposing additional costs on businesses. Show Answer Correct Answer: C) Consumer protection enhances consumer utility by ensuring fair practices, safety, and informed choices. 28. An invitation to customers to buy a product that the advertiser does not really want to sell followed by an offer to sell a more expensive product is known as ..... advertising. A) Bait & Switch. B) Cooling-off rule. C) Strict Liability. D) Cease & Desist. Show Answer Correct Answer: A) Bait & Switch. 29. What is the significance of the case Greenman v Yuba Power Products, Inc.? A) It established the principle of strict liability. B) It had no relevance to product liability. C) It limited the scope of product warranties. D) It clarified the definition of negligence. Show Answer Correct Answer: A) It established the principle of strict liability. 30. Swayam purchased photocopy machine worth 2, 00, 000 rupees. He found that it was defective. Despite many complaints, 'DZ company' did not rectify the defect. He wishes to file the complaint. What is the limitation time period for filing the complaint? A) Within two years of the purchase of the photocopy machine. B) Within two years of finding the defect. C) Within 45 days of cause of action. D) Within one year of purchase of the photocopy machine. Show Answer Correct Answer: B) Within two years of finding the defect. 31. Which of the following is a characteristic of a Ponzi scheme? A) It involves legitimate investment opportunities. B) It promises high returns with little risk. C) It is a government-backed investment. D) It requires no initial investment. Show Answer Correct Answer: B) It promises high returns with little risk. 32. What is the purpose of the right to be heard? A) To ignore public input. B) To limit freedom of speech. C) To provide individuals with the opportunity to express their views and concerns. D) To suppress individual opinions. Show Answer Correct Answer: C) To provide individuals with the opportunity to express their views and concerns. 33. The quality certification mark used in case of food products is: A) ISI. B) FPO. C) AGMARK. D) HALLMARK. Show Answer Correct Answer: B) FPO. 34. During the days of lock down, Tarsem went to a stall outside a hospital where packets of food were distributed to the needy. He also got one . On having had his food, he complained of a burnt Chapatti. Can he file a case in consumer court? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 35. Apa peran utama OJK di Indonesia? A) Untuk mengawasi sektor pendidikan. B) Peran utama OJK di Indonesia adalah untuk mengatur dan mengawasi sektor jasa keuangan. C) Untuk memberikan pinjaman kepada usaha kecil. D) Untuk mengelola anggaran nasional. Show Answer Correct Answer: B) Peran utama OJK di Indonesia adalah untuk mengatur dan mengawasi sektor jasa keuangan. 36. A consumer buys a pair of glasses and drops them resulting in the frame being damaged, do they have any rights under the Consumer Rights Act 2015? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 37. The Right to Choose means that consumers: A) Can return goods anytime. B) Have access to a variety of goods and services at fair prices. C) Can demand free goods. D) Must buy branded products only. Show Answer Correct Answer: B) Have access to a variety of goods and services at fair prices. 38. True or False. The Consumer Credit Act ensures that it is a criminal offence for all regulated creditors to trade without a licence. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 39. Which of the following is an implied guarantee? A) Right to repair. B) False representation. C) Limited goods supply. D) Acceptable quality. Show Answer Correct Answer: D) Acceptable quality. 40. Which of the following is a key element in establishing a product liability claim? A) Proof of warranty. B) Proof of a defect. C) Proof of advertising. D) Proof of purchase. Show Answer Correct Answer: B) Proof of a defect. 41. Which of the following is not a right of a consumer? A) Right to chose. B) Right to be informed. C) Right to complaint. D) Right to seek redressal. Show Answer Correct Answer: C) Right to complaint. 42. The minister in charge of consumer affairs in central government will be the chair person of which of the council? A) Central council. B) Statutory authority. C) State council. D) District council. Show Answer Correct Answer: A) Central council. 43. In a recent meeting, Alisha asked, 'What is the role of the Chief Commissioner in the CCPA?' during a discussion about consumer rights. A) To lead the investigation wing. B) To manage the advisory council. C) To oversee consumer complaints. D) To serve as the head of the authority. Show Answer Correct Answer: D) To serve as the head of the authority. 44. What is the definition of a complainant under the Consumer Protection Act? A) A consumer. B) Any voluntary consumer association. C) The Central Government or State Government. D) All the Above. Show Answer Correct Answer: D) All the Above. 45. A written guarantee from the manufacturer or distributor that states the condition under which the product can be returned, replaced or repaired? A) Warranty. B) Manufacturer's Promise. C) Pledge. D) Rebate. Show Answer Correct Answer: A) Warranty. 46. When does referral selling become illegal? A) When the friend of the customer does not buy from the business. B) When the promise of a 'special deal' is not upheld. C) When the customer initially engages with the business. D) When the business denies the customer an exchange. Show Answer Correct Answer: B) When the promise of a 'special deal' is not upheld. 47. Apa saja contoh produk keuangan yang diatur oleh OJK? A) Investasi real estate. B) Pertukaran cryptocurrency. C) Produk perbankan, produk pasar modal, produk asuransi, dana pensiun. D) Perdagangan valuta asing. Show Answer Correct Answer: C) Produk perbankan, produk pasar modal, produk asuransi, dana pensiun. 48. Select all that apply:Which of these are considered unfair and deceptive practices? A) False Advertising. B) Bait and switch. C) The Cooling-off Rule. D) Work-from-home Schemes. E) All of the Above. Show Answer Correct Answer: E) All of the Above. 49. ..... is a federal law that limits the behavior and actions of third-party debt collectors who are attempting to collect debts on behalf of another person or entity A) Fair Debt Collections Protection Act. B) Fair Credit Reporting Act. C) Telephone Consumer Reporting Act. D) Telephone Consumer Reporting Act. E) Fair Lending Act. Show Answer Correct Answer: A) Fair Debt Collections Protection Act. 50. Why is consumer ignorance a concern for consumer protection? A) Consumer ignorance ensures higher prices for goods. B) Consumer ignorance leads to better product quality. C) Consumer ignorance is beneficial for market competition. D) Consumer ignorance is a concern for consumer protection because it makes consumers vulnerable to exploitation and poor purchasing decisions. Show Answer Correct Answer: D) Consumer ignorance is a concern for consumer protection because it makes consumers vulnerable to exploitation and poor purchasing decisions. 51. Which website can consumers visit for advice about consumer problems? A) Www.productreviews.com. B) Www.consumer-rights.org.uk. C) Www.business-ethics.com. D) Www.marketregulation.org. Show Answer Correct Answer: B) Www.consumer-rights.org.uk. 52. Why is investment in education and skill development significant for future earnings? A) It guarantees immediate high-paying jobs. B) It is only important for certain professions. C) It has no impact on career advancement. D) It increases the likelihood of higher earnings over time. Show Answer Correct Answer: D) It increases the likelihood of higher earnings over time. 53. What does the Federal Trade Commission (FTC) oversee? A) Credit score calculations. B) Protection against unfair business practices. C) Setting minimum wages for employees. D) Approving all business licenses. Show Answer Correct Answer: B) Protection against unfair business practices. 54. Suresh was ordered by the State Commission to pay damages to the tune of 1.3 Crore rupees to the opposite party but Suresh failed to do so. The State Commission convicted him with imprisonment of 2 years. Suresh aggrieved by this order wishes to file an appeal. Guide Suresh as to the forum before which he can file the appeal. A) High Court. B) National Commission. C) Supreme Court. D) Central Authority. Show Answer Correct Answer: B) National Commission. 55. You get a message from a friend who's in trouble in another country. She needs you to wire her money to help. What do you do? A) You reply to that message to see how you can help. B) You get in touch with your friend in a different way to see what's up. C) Wire the money immediately. D) None of the above. Show Answer Correct Answer: B) You get in touch with your friend in a different way to see what's up. 56. Bagaimana OJK mempromosikan perlakuan yang adil terhadap konsumen? A) OJK mempromosikan hak konsumen melalui kampanye iklan. B) OJK memastikan perlakuan yang adil dengan meningkatkan biaya untuk layanan. C) OJK hanya fokus pada keuntungan perusahaan tanpa masukan dari konsumen. D) OJK mempromosikan perlakuan yang adil terhadap konsumen melalui regulasi, perlindungan hak konsumen, dan pendidikan keuangan. Show Answer Correct Answer: D) OJK mempromosikan perlakuan yang adil terhadap konsumen melalui regulasi, perlindungan hak konsumen, dan pendidikan keuangan. 57. How do government regulations contribute to consumer protection? A) Government regulations eliminate all risks associated with products. B) Government regulations contribute to consumer protection by ensuring product safety, quality standards, and fair business practices. C) Government regulations limit consumer choices and options. D) Government regulations promote higher prices for all products. Show Answer Correct Answer: B) Government regulations contribute to consumer protection by ensuring product safety, quality standards, and fair business practices. 58. What is the primary rationale for consumer protection? A) Economic efficiency. B) Justice and protection of the weaker party. C) Behavioral insights. D) Market competition. Show Answer Correct Answer: B) Justice and protection of the weaker party. 59. What purpose does the consumer Financial Protect Bureau serve? A) To monitor potential risks in the financial sector. B) To provide oversight of consumer financial activities. C) To enforce the rules of financial institutions. D) To supervise banks' anti-money laundering efforts. Show Answer Correct Answer: B) To provide oversight of consumer financial activities. 60. What is the main goal of the Dodd-Frank Act? A) To regulate environmental policies. B) To reform financial regulation and protect consumers. C) To promote agricultural development. D) To manage public health systems. Show Answer Correct Answer: B) To reform financial regulation and protect consumers. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books