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Class 12 Business Studies Chapter 12 Consumer Protection Quiz 15 (60 MCQs)

Quiz Instructions

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1. An individual who acquires goods for primarily for personal use
2. Chapter II of the Consumer Protection Act, 2019 came into effect from:
3. The media can play a role in drawing attention to consumer issues.
4. What does the Consumer Protection Act provide for?
5. Any substance or mixture of substances which is toxic, corrosive, irritant, a strong sanitizer, flammable or combustible or generates pressure through decomposition, heat or other means
6. Which act primarily governs health and safety in the workplace in Great Britain?
7. President of State Commission is appointed by-
8. Consumers need to be protected because of
9. What is the maximum value for complaints handled by the District Forum?
10. Products that are linked to each other in that the use of one leads to the use of another (e.g. cars and gas), are called:
11. What should a consumer do if they receive a defective product?
12. What actions can the Consumer Protection Council take against businesses?
13. Mabel has £120, 000 in a savings account in a bank. The bank has gone bankrupt and they're not able to secure peoples' savings. Who will help her?
14. Reena purchased one litre of pure desi ghee from a shopkeeper. After using it, she had doubts that it was adulterated. She sent it for a laboratory test which confirmed that the ghee was adulterated. State any six reliefs available to Reena if she complains and the consumer court is satisfied about the genuineness of the complaint
15. What is the maximum penalty for a manufacturer or trader found guilty of selling adulterated or misbranded products under the Consumer Protection Act of India?
16. What are the consumer rights when buying goods and services?
17. When filing a complaint with the Better Business Bureau, what is an advantage compared to direct contact with a business?
18. What is a 'Consumer Transaction'?
19. The President and members of the State Commission shall be appointed by the State Commission on the recommendation of a selection committee NOT consisting of the following persons, namely:
20. The Dodd-Frank Wall Street Reform and Consumer Protection Act enhances transparency and accountability in the financial industry.
21. How does consumer education play a role in promoting consumer protection?
22. British Airways was colluding to set the price of fuel surcharge for long haul flights. They were charged $ 300 million for doing what?
23. A consumer can file a suit in ..... , when the value of goods and service along with the compensation claimed does not exceed ₹ 20 lakhs.
24. As the consumer is having the rights they are also having .....
25. Which authority has jurisdiction to entertain complaints where the value of goods/services and compensation claimed is less than Rs. 20 lakhs?
26. Which is an example of Public Relations or publicity?
27. Liquidation means to do what?
28. Eesha is studying different types of regulations for her business class. She comes across the term GPSR. The GPSR is part of which broader category?
29. The example of having all of the models of autonomous (self-driving) car with flawed software, is an example of which?
30. A consumer buys an air purifier that doesn't match the features advertised.Which consumer right has been violated?
31. Who can file a complaint under Consumer Protection Act, 1986?
32. Identity theft occurs by
33. They enact legislation, establish consumer protection agencies and organize educational programmes to protect consumers. The above statement describe the role of the
34. In the U.S consumer protection agencies are called consumer watch dogs
35. An avenue for victims of injustice from government agencies or public utilities
36. Red box makes an error and sends a DVD to an incorrect address. The person at that address ..... ?
37. One of the most important pieces of identification you need to protect is your
38. Obligation implicitly imposed on all sellers.
39. Which of the following is the most common cause of product liability claims?
40. Which of the following is NOT protected by consumer laws?
41. If Mrs. Jones runs a game-of-chance for money and she does not follow the rules, you can sue her in small claims court if you lose < $ 1, 000?
42. Which choice pairs the term with its most accurate definition?
43. What action should you take if a local retailer sells an item above the recommended government controlled price
44. Chapter 13 Bankruptcy is .....
45. The maximum fine for a company committing an offence under CPA is:
46. Our government started to move toward protecting consumers because of why?
47. Mehak Limited has hired 300 salesmen who will be assigned the task of contacting prospective buyers and creating awareness about the new range of organic incenses introduced by the company. Identify the element of promotion been described in the given lines.
48. All of these are basic consumer rights under Indian law except;
49. A seller states, "This laptop will run for ten hours on a single charge." What makes this statement an express warranty?
50. Where can he appeal further against the decision of 'District Forum'?
51. Maximum age limit of the member of National Commission is-
52. What is the maximum age limit of members of National Consumer Dispute Redressal Forum?
53. A consumer can be a corporation if it acquires goods for household purposes.
54. Which best distinguishes a Fraud Alert from a Credit Freeze?
55. Offering consumers credit is heavily regulated through several pieces of legislation and is governed by which authority?
56. Who is considered a consumer under the CPA?
57. True or False. The Consumer Credit Act does not give consumers protection from purchases?
58. When shopping, avoid
59. What is an example of misleading advertisement?
60. A complaint before the appropriate consumer forum can be filed by:
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