This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 16 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 16 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following Acts provides protection to consumers in India? A) Contract Act, 1872. B) Consumer Protection Act, 2019. C) Trade Union Act, 1926. D) Companies Act, 2013. Show Answer Correct Answer: B) Consumer Protection Act, 2019. 2. The National Consumer Advisory Council advises the Tribunal on consumer complaints. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 3. As funds became scarce in the global market, Northern Rock was unable to fund its mortgages and loans from money markets and sought an emergency loan from which institution? A) IMF. B) Federal Reserve. C) ECB. D) BoE. Show Answer Correct Answer: D) BoE. 4. ..... is the king of modern marketing A) Wholesaler. B) Retailer. C) Producer. D) Consumer. Show Answer Correct Answer: D) Consumer. 5. Ownership of natural or man-made increases to personal property is acquired by A) Annexation. B) Accession. C) Adoption. D) Adaptation. Show Answer Correct Answer: B) Accession. 6. A complaint on a defective product worth of Rs. 3 lakhs can be first registered to ..... A) District Forum. B) State Commission. C) National Commission. D) None of the above. Show Answer Correct Answer: A) District Forum. 7. How can understanding consumer protection laws help individuals make better financial decisions? A) By ensuring they never need credit cards. B) By helping them recognize and avoid scams. C) By allowing them to ignore loan terms. D) By reducing the need for insurance. Show Answer Correct Answer: B) By helping them recognize and avoid scams. 8. Mengapa penting untuk memiliki literasi keuangan yang baik? A) Peningkatan risiko keuangan. B) Peningkatan kecanduan belanja. C) Peningkatan kualitas pengambilan keputusan dan manajemen keuangan. D) Peningkatan hutang konsumen. Show Answer Correct Answer: C) Peningkatan kualitas pengambilan keputusan dan manajemen keuangan. 9. How can consumers safely dispose of sensitive financial documents? A) By giving them to a bank for safekeeping. B) By shredding them before disposal. C) By throwing them in the trash. D) By storing them indefinitely. Show Answer Correct Answer: B) By shredding them before disposal. 10. Who can be appointed as president of District Consumer Dispute Redressal Forum? A) High Court Judge. B) Deputy Commisioner. C) Supreme Court Judge. D) District Judge. Show Answer Correct Answer: D) District Judge. 11. What does the behavioral approach in consumer law focus on? A) Protection against biased decisions. B) Information asymmetries. C) Unjust terms. D) Economic efficiency. Show Answer Correct Answer: A) Protection against biased decisions. 12. The FCA is now the Government organisation that looks after consumer protection in relation to personal finance A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 13. Which of the following is a deficiency in service? A) Selling branded items. B) Delay in providing home delivery by courier company. C) MRP written on product. D) Free warranty for 2 years. Show Answer Correct Answer: B) Delay in providing home delivery by courier company. 14. A consumer has to be protected against ..... A) Defects of products. B) Deficiencies of product. C) Unfair and restrictive trade practices. D) All of the above. Show Answer Correct Answer: D) All of the above. 15. A dental college gave an advertisement stating that on getting admission in the college, 'placement 100% guaranteed' but the complainant did not get placement. The statement of the college is: A) Restrictive trade practice. B) Unfair contract. C) No liability of the college. D) Unfair trade practice. Show Answer Correct Answer: D) Unfair trade practice. 16. Who appoints the President of the State Consumer disputes Redressal Commission? A) State Government (in consultation with the Chief Justice of the High Court). B) The President of the State Commission. C) Secretary-Law Department of the State. D) Chief Justice of India. Show Answer Correct Answer: A) State Government (in consultation with the Chief Justice of the High Court). 17. What does Consumer Protection Law protect customers from? A) Employee rights. B) Environmental issues. C) High taxes. D) Unfair business practices. Show Answer Correct Answer: D) Unfair business practices. 18. A(n) ..... is any statement that has the effect of deceiving the buyer. A) Cease & Desist. B) Product Liability. C) Fraudulent Misrepresentation. D) Bait & Switch. Show Answer Correct Answer: C) Fraudulent Misrepresentation. 19. What does the Act aim to provide to consumers regarding their complaints? A) Slow resolution. B) Prompt and affordable resolution. C) Complicated procedures. D) No resolution. Show Answer Correct Answer: B) Prompt and affordable resolution. 20. Ms. Jeena wants to buy a mango drink. As a responsible customer she should check which mark on the label of the mango drink? A) FPO mark. B) AGMARK. C) BIS mark. D) ISI mark. Show Answer Correct Answer: A) FPO mark. 21. The National Commission consist of: A) 1 President and 2 members. B) 2 President and 2 members. C) 1 President and 4 members. D) 2 President and 4 members. Show Answer Correct Answer: C) 1 President and 4 members. 22. Branches and points of services used for public access and ATMs should accommodate the needs of vulnerable Consumers. True or False A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 23. What is the role of state consumer protection councils? A) To regulate prices of goods and services. B) To provide financial assistance to consumers. C) To promote and protect consumer rights at the state level. D) To oversee business licensing and permits. Show Answer Correct Answer: C) To promote and protect consumer rights at the state level. 24. What did the Teekane case establish in consumer protection? A) Labelling can be misleading. B) All labeling is accurate. C) Labeling is irrelevant. D) Labeling is not protected by consumer law. Show Answer Correct Answer: A) Labelling can be misleading. 25. Under which of the following situations is a company not likely to fix a lower price for its product? A) When the competition has introduced a substitute product. B) If the demand for a product is inelastic. C) When the company wants to attain market share leadership. D) When the demand for the product is low. Show Answer Correct Answer: B) If the demand for a product is inelastic. 26. An appeal for the compensation by a consumer can be made to the Supreme court when ..... A) The aggrieved party is not satisfied with the decision of National Commission and the value of goods along with the compensation claimed exceeds 1 crore. B) The value of goods along with compensation claimed exceeds 50 lakhs. C) The aggrieved party is not satisfied with the decision of the State Commission. D) All of the above. Show Answer Correct Answer: A) The aggrieved party is not satisfied with the decision of National Commission and the value of goods along with the compensation claimed exceeds 1 crore. 27. Legitimate checks will usually have a dull finish A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 28. Statement I:The Consumer protection Act 2019 extends to the whole of India. Statement II:It is applicable to all types of businesses whether a manufacturer or a trader and whether supplying goods or providing services excluding e-commerce firms. A) Statement I is true and II is false. B) Statement II is true and I is false. C) Both the statements are true. D) Both the statements are false. Show Answer Correct Answer: A) Statement I is true and II is false. 29. The international organisation of consumer unions was first established in ..... A) 1965. B) 1960. C) 1967. D) 1987. Show Answer Correct Answer: B) 1960. 30. The consumer protection Act. 2007 protects who? A) Consumers. B) Employees. C) Sellers. D) Employers. Show Answer Correct Answer: A) Consumers. 31. ..... signifies the products as Environment Friendly A) Earthen Pitcher. B) Agmark. C) FPO. D) Hallmark. Show Answer Correct Answer: A) Earthen Pitcher. 32. Who insures credit union deposits? A) National Credit Union Administration (NCUA). B) Federal Deposit Insurance Corporation (FDIC). C) U.S. Treasury. D) Federal Reserve. Show Answer Correct Answer: A) National Credit Union Administration (NCUA). 33. It's safe to use a wifi hotspot to buy something on your smartphone, right? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 34. Sugandha purchased a pack of crayons for her daughter from a nearby stationery shop. She noticed that the crayons were packed in a portable transparent plastic bag. Identify the level of packaging being described in the above lines. A) Primary package. B) Secondary packaging. C) Transportation packaging. D) None of the above. Show Answer Correct Answer: A) Primary package. 35. Akhil, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? A) YES, HE CAN FILE A CASE. B) NO, BECAUSE HE DID NOT NOTICED DATE OF EXPIRY. C) YES, IT IS HIS RIGHT TO FILE A COMPLAINT. D) NO, BECAUSE HE HAS NOT OBTAINED CASH MEMO. Show Answer Correct Answer: D) NO, BECAUSE HE HAS NOT OBTAINED CASH MEMO. 36. Consumer groups should also be associated with the policy making bodies of the ..... A) Consumer. B) Businessmen. C) Goverment. D) None of the above. Show Answer Correct Answer: C) Goverment. 37. What should a consumer do if they fall victim to a phishing scam? A) Contact their bank immediately to secure accounts. B) Ignore the issue and monitor their credit. C) Change their home address on file. D) Stop all financial activity for a month. Show Answer Correct Answer: A) Contact their bank immediately to secure accounts. 38. Where the Central Authority is satisfied after investigation that any advertisement is false or misleading, it may impose what penalties? A) Endorser may be debarred from making endorsement of the product for six years. B) Endorser may have to pay the fine to the tune of maximum 20 lakh rupees. C) Penalty of the endorser may extend to 10 lakh rupees. D) Central Authority cannot fine the endorser. Show Answer Correct Answer: C) Penalty of the endorser may extend to 10 lakh rupees. 39. Financial fraud which people pay to join an organization in exchange for the right to sell memberships A) Star scheme. B) Box scheme. C) Pyramid scheme. D) Bait and switch. Show Answer Correct Answer: C) Pyramid scheme. 40. What is not a function of the CCPA? A) Adjudicating consumer disputes like a court. B) Conducting market research on consumer behavior. C) Investigating misleading advertisements. D) Issuing guidelines to prevent unfair trade practices. Show Answer Correct Answer: A) Adjudicating consumer disputes like a court. 41. Who can file a complaint in any consumer forums?A. AGGREIVED CONSUMERB. LEGAL HEIR OF A DECEASED CONSUMERC. RETAIL STORED. CONSUMER ASSOCIATION A) A, B & D. B) A & B. C) A, B & C. D) B & C. Show Answer Correct Answer: A) A, B & D. 42. One president and not more than 2 and as many number of members that has been prescribed is the structure of which Commission? A) District consumer dispute redressal council. B) National consumer dispute redressal council. C) State consumer dispute redressal council. D) Central Authority. Show Answer Correct Answer: A) District consumer dispute redressal council. 43. What is the main question regarding remoteness of damage in product liability? A) Is the damage foreseeable?. B) Is the product defective?. C) Is there a reasonable nexus?. D) Is the manufacturer liable?. Show Answer Correct Answer: C) Is there a reasonable nexus?. 44. Which cases should not be admitted by any consumer dispute redressal commission? A) Cases filed after 5 years from the date of actio. B) Cases filed after 4 years from the date of action. C) Cases filed after 3 years from the date of action. D) Cases filed after 2 years from the date of cause of action. Show Answer Correct Answer: D) Cases filed after 2 years from the date of cause of action. 45. Which of the following is not consumer right? A) Right to safety. B) Right to be heard. C) Right to go to court. D) None of the above. Show Answer Correct Answer: C) Right to go to court. 46. All of the following are forms of consumer protection except A) Price regulation. B) Advertising standards. C) Product warranties. D) Monopolistic practices. Show Answer Correct Answer: D) Monopolistic practices. 47. ..... should know about their rights and exercise them. A) Consumer. B) Goverment. C) All the above. D) None of the above. Show Answer Correct Answer: A) Consumer. 48. Which of the following is an example of an unfair trade practice? A) Customer satisfaction guarantee. B) Price competition. C) Product quality improvement. D) Deceptive advertising. Show Answer Correct Answer: D) Deceptive advertising. 49. What does the term 'producer' refer to in the context of the Consumer Protection Act 1987? A) The person who manufactured the product. B) The person who advertises the product. C) The person who distributes the product. D) The person who sells the product. Show Answer Correct Answer: A) The person who manufactured the product. 50. Which of the following bankruptcies CANNOT be involuntary? A) No bankruptcy is ever involuntary. B) Chapter 7. C) Chapter 11. D) Chapter 13. Show Answer Correct Answer: D) Chapter 13. 51. Which authority is established under the Consumer Protection Act, 2019? A) Consumer Protection Council. B) Consumer Affairs Bureau. C) Trade Practices Commission. D) Business Regulation Authority. Show Answer Correct Answer: A) Consumer Protection Council. 52. ..... is the process of classification of products into different groups on the basis of some of its important characteristics. A) Grading. B) Packaging. C) Standardization. D) Branding. Show Answer Correct Answer: A) Grading. 53. Which of the following is a feature of the Consumer Protection Act, 2019? A) Establishment of Consumer Protection Councils. B) Elimination of all consumer rights. C) Increase in product prices. D) Reduction of consumer complaints. Show Answer Correct Answer: A) Establishment of Consumer Protection Councils. 54. The desire to have a commodity or service is called: A) Want. B) Utility. C) Goods. D) None of these. Show Answer Correct Answer: A) Want. 55. Shweta wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy? A) She should check hallmark on the jewellery. B) She should check agro mark on the jewellery. C) She should check FPO mark on the jewellery. D) She can ask from another jewellery. Show Answer Correct Answer: A) She should check hallmark on the jewellery. 56. Informing consumer about the contents of the product, its usage, etc. is part of: A) Right to be Heard. B) Right to Consumer Education. C) Right to Information. D) Right to Safety. Show Answer Correct Answer: C) Right to Information. 57. Many consumers become blind followers of advertisements displayed on Television. Meenakshi bought a fairness cream following an advertisement that contains a commitment to make anyone's skin fairer in just one month. After using it for more than one month, she is considering of filing a case . Can she do the same? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 58. The characteristics of a loyal customer include all the following except? A) Recommend products to family and friends. B) Help company market product for free. C) Make your business struggle. D) Stay loyal to your company. Show Answer Correct Answer: C) Make your business struggle. 59. This term pays for protection against loss of life, property, and finances. A) Premium. B) Collision. C) Insurance. D) Deductible. Show Answer Correct Answer: C) Insurance. 60. After the 2007 amendment, the CPA also covers: A) Corporate contracts. B) Hire-purchase agreements. C) Electronic transactions. D) International trade disputes. Show Answer Correct Answer: C) Electronic transactions. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books