This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 17 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 17 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. How can a person's social media footprint impact their career? A) It only affects personal relationships, not professional ones. B) It has no impact on career opportunities. C) It can enhance their professional image if used wisely. D) It guarantees job offers from top companies. Show Answer Correct Answer: C) It can enhance their professional image if used wisely. 2. Who among the following can be President of the National Consumer Dispute Redressal Commission? A) Lawyer of a Supreme Court. B) Lawyer of a High Court. C) Judge of a Supreme Court. D) Judge of a High Court. Show Answer Correct Answer: C) Judge of a Supreme Court. 3. Misleading conduct under Section 8 CPA must be intentional to be an offence. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 4. Consider the statements about Vijaya Lakshmi Pandit & choose the correct ones:1. She was the 1$^{st}$ Women president of UN General Assembly2. She was the 1$^{st}$ Women to hold a Union Cabinet post in pre-independent India A) 1 only. B) 2 only. C) Both 1 & 2. D) Neither 1 nor 2. Show Answer Correct Answer: C) Both 1 & 2. 5. Statement I:A consumer has the right to acquire knowledge and to be a well-informed consumer throughout life. Statement II:He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. A) Statement I is true and II is false. B) Statement II is true and I is false. C) Both the statements are true. D) Both the statements are false. Show Answer Correct Answer: C) Both the statements are true. 6. According to this right consumer should be given products which are not hazardous to life and property. A) Right to Education. B) Right to Choose. C) Right to Information. D) Right to Safety. Show Answer Correct Answer: D) Right to Safety. 7. What does the FDCPA protect against?Harassment by debt collectors A) Expensive food items. B) Late loan approvals. C) Harassment by debt collectors. D) Data theft. Show Answer Correct Answer: C) Harassment by debt collectors. 8. Under Consumer Protection Act the dispute can be settled within- A) 8 month. B) 3 month. C) 1 month. D) 1 year. Show Answer Correct Answer: B) 3 month. 9. This right includes the right to representation in the government and in any other policy making body (Court etc). A) Right to be listen. B) Right to information. C) Right to be heard. D) All of the above. Show Answer Correct Answer: C) Right to be heard. 10. Complaint for goods or services having value up to Rs. 20 Lakhs can be filed in ..... A) State Court. B) District Court. C) National court. D) None of the above. Show Answer Correct Answer: B) District Court. 11. BeCool Limited has decided to market its products through the conventional network of manufacturer-wholesaler-retailer-consumer. Identify the function of marketing being described in the above line. A) Physical distribution. B) Transportation. C) Warehousing. D) Standardisation and grading. Show Answer Correct Answer: A) Physical distribution. 12. Why might a consumer use a secure payment method for online transactions? A) To track their purchases more easily. B) To protect their financial data from being stolen. C) To avoid paying taxes on online purchases. D) To receive cashback rewards automatically. Show Answer Correct Answer: B) To protect their financial data from being stolen. 13. What is one reform created by the Dodd-Frank Wall Street Reform and Consumer Protection Act? A) Payment protection for overdrawing accounts. B) Unlimited cash reserve for large financial institutions. C) Mandatory uniform federal regulations. D) Corporate income tax exemption. Show Answer Correct Answer: C) Mandatory uniform federal regulations. 14. Samaya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for? A) Invoice. B) Cash memo. C) Warranty card. D) None of these. Show Answer Correct Answer: B) Cash memo. 15. . Anurag bought an electric iron form a reputed showroom of a manufacturing company but it caused electric shock to his wife while she was using it. Anurag claimed a compensation of Rs. 15 lakhs. Where can he file his claim? A) DISTRICT FORUM. B) STATE COMMISSION. C) NATIONAL COMMISSION. D) ALL OF THE ABOVE. Show Answer Correct Answer: A) DISTRICT FORUM. 16. Statement I:The State Commissions are set up in each state by State Government. Statement II:A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed exceeds 20 lakhs but does not exceed 1 crore. A) Statement I is true and II is false. B) Statement II is true and I is false. C) Both the statements are true. D) Both the statements are false. Show Answer Correct Answer: A) Statement I is true and II is false. 17. The state commission can entertain complaints where the value of of the goods or services and the the compensation if any claimed exceed ..... A) Rs. 2 lakhs but does not exceed 5 lakhs. B) Rs. 20 lakhs but does not exceed Rs. 1 crore. C) Rs. 3 lacs but does not exceed Rs.5 lakhs. D) None of the above. Show Answer Correct Answer: B) Rs. 20 lakhs but does not exceed Rs. 1 crore. 18. When and where to appeal the decision of the DTI? A) Within 5 banking days from receipt of notice and filed with the DTI Secretary. B) Within 10 days upon receipt of the decision and filed with DTI Secretary. C) Within 15 days upon receipt of the decision and filed with DTI Secretary. D) Within 15 days upon receipt of the decision and filed with the court of appeals. Show Answer Correct Answer: D) Within 15 days upon receipt of the decision and filed with the court of appeals. 19. Apa inisiatif yang telah diluncurkan OJK untuk meningkatkan perlindungan konsumen? A) Inisiatif mata uang digital. B) Kebijakan regulasi perbankan baru. C) Jasa penasihat investasi. D) OJK telah meluncurkan inisiatif seperti departemen perlindungan konsumen, program literasi keuangan, dan sistem penanganan keluhan. Show Answer Correct Answer: D) OJK telah meluncurkan inisiatif seperti departemen perlindungan konsumen, program literasi keuangan, dan sistem penanganan keluhan. 20. Which 3 key areas do the FCA focus their work on? A) Applications Service Element. B) Authorisation, Supervision, Enforcement. C) Authorisation, Simplification, Enrichment. D) Automotive Service Excellence. Show Answer Correct Answer: B) Authorisation, Supervision, Enforcement. 21. Free hold Property Effects? A) Balance sheet. B) Profit and Loss Account. C) All the above. D) None of the above. Show Answer Correct Answer: A) Balance sheet. 22. The phrase ..... means "let the seller beware." A) Cooling-off Rule. B) Caveat Venditor. C) Bait & Switch. D) Caveat Emptor. Show Answer Correct Answer: B) Caveat Venditor. 23. What is the role of consumer advocacy groups? A) To exploit consumers for profit. B) To protect and promote the rights and interests of consumers. C) To ignore the needs of consumers. D) To manipulate consumer choices for personal gain. Show Answer Correct Answer: B) To protect and promote the rights and interests of consumers. 24. Which of the following is not one of the six main title of the Dodd-Frank Wall Street Reform and Consumer Protection Act? A) Consumer Financial Protection. B) Incentive-Based Compensation. C) Limit Systematic Risk. D) Privacy and Data Security. Show Answer Correct Answer: D) Privacy and Data Security. 25. Which of the following can be considered a defect in a product? A) Design defect. B) Manufacturing defect. C) Failure to provide usage instructions. D) All of the above. Show Answer Correct Answer: D) All of the above. 26. Manish was driving down to his village. He wished to buy packaged drinking water. As he is an aware consumer, how can he be sure about the quality of packaged drinking water he is going to buy? A) He should check hallmark on the packaged water. B) He should check ISI mark on the packaged water. C) He should check AGMARK on the packaged water. D) He should check for Brown dot on the packaged water. Show Answer Correct Answer: B) He should check ISI mark on the packaged water. 27. What is the safest way to handle personal information online? A) Share it only with trusted websites and applications. B) Post it on social media for friends. C) Email it to yourself for backup. D) Write it down and keep it offline. Show Answer Correct Answer: A) Share it only with trusted websites and applications. 28. What can result from a business failing to honor undertakings with the CMA? A) More stringent measures such as fines. B) Increased market share. C) Reduced competition. D) Higher profits. Show Answer Correct Answer: A) More stringent measures such as fines. 29. The ..... is now the Government organisation that looks after consumer protection in relation to personal finance A) Financial Conduct Authority. B) Office of Fair Trading. C) Financial Ombudsman Service. D) Financial Services Compensation Scheme. Show Answer Correct Answer: A) Financial Conduct Authority. 30. What does the Right to Be Informed mean? A) Consumers can buy products without reading labels. B) Consumers should get complete information about the product. C) Consumers can return any product without reason. D) Consumers must give information to sellers. Show Answer Correct Answer: B) Consumers should get complete information about the product. 31. District commission shall decide the admissibility of the complaint within? A) 30 days. B) 21 days. C) 45 days. D) 7 days. Show Answer Correct Answer: B) 21 days. 32. You see an advertisement for a product with a misleading celebrity endorsement. This might violate the right to: A) Safetynd. B) Accurate advertising. C) Replacement of faulty goods. D) Choose a different brand. Show Answer Correct Answer: B) Accurate advertising. 33. What is the purpose of the Bureau of Indian Standards? A) To eliminate local manufacturers. B) To formulate quality standards for goods. C) To promote foreign goods. D) To increase prices of goods. Show Answer Correct Answer: B) To formulate quality standards for goods. 34. Which of the following is a legitimate way the IRS might contact someone about unpaid taxes? A) The IRS sends an email asking for immediate payment via gift cards. B) The IRS sends a formal letter through the mail explaining the amount owed. C) The IRS contacts you on social media demanding payment. D) The IRS calls and threatens to revoke your driver's license unless you pay immediately. Show Answer Correct Answer: B) The IRS sends a formal letter through the mail explaining the amount owed. 35. What is the main purpose of the Consumer Protection Act 1987? A) To provide guidelines for product marketing. B) To establish consumer rights in the EU. C) To make provision with respect to the liability of persons for damage caused by defective products. D) To regulate the sale of goods in the UK. Show Answer Correct Answer: C) To make provision with respect to the liability of persons for damage caused by defective products. 36. What is a recommended way to protect yourself from identity theft? A) Sharing passwords with friends. B) Using secure networks for online transactions. C) Ignoring suspicious emails. D) Keeping all personal information in one place. Show Answer Correct Answer: B) Using secure networks for online transactions. 37. How does the Act protect consumers from misleading advertisements? A) The Act allows companies to misrepresent their products to certain extent. B) The Act mandates that all advertisements must be truthful and cannot be challenged. C) The Act encourages misleading advertisements to boost sales. D) The Act prohibits false or deceptive advertising and allows consumers to seek remedies. Show Answer Correct Answer: D) The Act prohibits false or deceptive advertising and allows consumers to seek remedies. 38. What is an example of a government resource for consumer protection? A) Payday loan providers. B) Social media platforms. C) AnnualCreditReport.com. D) Credit bureau websites. Show Answer Correct Answer: C) AnnualCreditReport.com. 39. The Power of State Commission is mentioned in- A) U/s 20. B) U/s 17. C) U/s 27. D) U/s 16. Show Answer Correct Answer: C) U/s 27. 40. Consumer Protection Act 1986 came into force with effect from 1st July, 1987 A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 41. What is an example of overpricing in tourism? A) Free guided tours. B) Taxi 'special price for tourists'. C) Discounted hotel rates. D) Group travel packages. Show Answer Correct Answer: B) Taxi 'special price for tourists'. 42. "Let the buyer beware" has now been changed to "Let the seller beware" . A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 43. What is an express warranty? A) A warranty that lasts forever. B) A warranty implied by law. C) A promise from the seller that the item will perform its function. D) A warranty that is only verbal. Show Answer Correct Answer: C) A promise from the seller that the item will perform its function. 44. Consumer guarantees mean that products A) Be of a reasonable quality. B) Match the descriptions made by advertisement, sales people and packaging. C) Can be returned within 30 days. D) All of the above. Show Answer Correct Answer: B) Match the descriptions made by advertisement, sales people and packaging. 45. Deliberate deception to secure unfair or unlawful gain, or to deprive a victim of a legal right? A) Unit Pricing. B) Fraud. C) Mediation. D) Extended Warranty. Show Answer Correct Answer: B) Fraud. 46. ..... are set up in each district by the State Govermment concerned. A) State commission. B) National commission. C) District Forums. D) None of these. Show Answer Correct Answer: C) District Forums. 47. Explicit assurance of quality or performance by a seller. A) Warranty of merchantability. B) Implied warranty. C) Product warranty. D) Express warranty. Show Answer Correct Answer: D) Express warranty. 48. Any person who buys any goods for a consideration which has been paid or promised is a ..... A) Consumer. B) Service Provider. C) Manufacturer. D) Producer. Show Answer Correct Answer: A) Consumer. 49. Under Section 35 CPA, goods must correspond with both sample and demonstration model. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 50. "your account has been accesed" is a sentence that can be sent to you by crooks to make you click on a link in an email. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 51. Which Act Provides for the Setting Up of three Tier Judiciary Machinery A) The Bureau of Indian Standard Act, 1986. B) The Consumer Protection Act, 1986. C) The Sale of Goods Act, 1930. D) The Competition Act, 2002. Show Answer Correct Answer: B) The Consumer Protection Act, 1986. 52. What is the liability of a person under the Consumer Protection Act 1987? A) Limited to the manufacturing process. B) Limited to the marketing of products. C) Unlimited for any damage caused by defective products. D) Limited to the sale of goods. Show Answer Correct Answer: C) Unlimited for any damage caused by defective products. 53. An appeal against the order of the District forum can be filed to the State Commission- A) Within 21 days. B) Within 16 days. C) Within 45 days. D) Within 30 days. Show Answer Correct Answer: C) Within 45 days. 54. The process where an impartial third party assists in settling a conflict that is not legally binding A) Mediation. B) Arbitration. C) Deposition. D) Round table. Show Answer Correct Answer: A) Mediation. 55. Oliver receives an email asking for his personal information and stating there is an urgent need for money. What are the two major signs that this could be a scam? A) A free 30 day trial of a product or service. B) A coupon code offered for a current sale. C) A request to like and subscribe to an account on social media. D) An urgent need for money. Show Answer Correct Answer: D) An urgent need for money. 56. State commission has ..... members. A) 2. B) 3. C) 4. D) 5. Show Answer Correct Answer: C) 4. 57. A city plans to open a new hospital. Which action best aligns with consumer protection requirements for businesses before operation? A) Obtain professional licenses for surgeons only. B) Pass a formal inspection by authorities. C) Post voluntary safety guidelines online. D) Offer discounts during grand opening. Show Answer Correct Answer: B) Pass a formal inspection by authorities. 58. This law regulates credit-rating service companies that review financial records of credit applications A) Fair Debt Collection Practices Act. B) Fair Credit Reporting Act. C) Federal Trade Commission Act. D) Federal Fair Credit Billing Act. Show Answer Correct Answer: B) Fair Credit Reporting Act. 59. In which year Consumer Protection Act was introduced? A) 1993. B) 2003. C) 1986. D) 1987. Show Answer Correct Answer: C) 1986. 60. Marissa got a letter from Nordstrom stating that her credit application had been approved. Marissa can spend up to 5, 000 and the annual interest rate is 15.99%. Nordstrom followed what law? A) Truth In Lending Law. B) Usury law. C) Credit Card Act of 2009. D) Fair Credit Reporting Act. Show Answer Correct Answer: A) Truth In Lending Law. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books