This quiz works best with JavaScript enabled. Home > Class 11 > Class 11 Business Studies Chapter 4 Business Services – Quiz 13 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 13 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. A electronic fund transfer system under which transfer of funds take place from one branch of bank to another branch on real time and on grow basis is know as A) NEFT. B) EFT. C) RTGS. D) ATM. Show Answer Correct Answer: C) RTGS. 2. A person gets his stock of Rs.25, 000 insured for Rs.35, 000. A fire occurs and the whole stock gets damaged. The insurance company will pay him only Rs.25, 000, the actual value of his stock and not Rs.35, 000. Which principle of insurance is applied in this case? A) Principle of Contribution. B) Principle of Subrogation. C) Principle of Indemnity. D) Principle of Insurable Interest. Show Answer Correct Answer: C) Principle of Indemnity. 3. Which organisation is cited as a source for codes of practice relevant to workplace compliance? A) NSW Environment Protection Authority. B) Safework NSW. C) NSW Police. D) Department of Premier and Cabinet. Show Answer Correct Answer: B) Safework NSW. 4. Which of the following is a characteristic of 'centralization' in office management? A) Tasks are divided among various units. B) All activities are managed by a single unit. C) There is no management involved. D) Tasks are eliminated altogether. Show Answer Correct Answer: B) All activities are managed by a single unit. 5. To take money out of the bank A) Deposit. B) Overdraw. C) Withdraw. D) Balance. Show Answer Correct Answer: C) Withdraw. 6. Which component is explicitly listed under Best Practice for Environmental Compliance as part of an Environmental Policy and Management Plan? A) A verbal commitment without written statements. B) An environmental policy statement outlining commitment to compliance and sustainability. C) A quarterly profit report focusing on savings. D) A marketing campaign promoting green branding only. Show Answer Correct Answer: B) An environmental policy statement outlining commitment to compliance and sustainability. 7. In which of the following account is highest rate of interest given? A) Savings account. B) Current account. C) Recurring account. D) Fixed deposit account. Show Answer Correct Answer: D) Fixed deposit account. 8. Which waste reduction approach is emphasized in the best practices? A) Burning waste to reduce volume. B) Implementing waste reduction and recycling programs to minimize environmental impact. C) Storing waste indefinitely to avoid disposal fees. D) Exporting waste to avoid local regulations. Show Answer Correct Answer: B) Implementing waste reduction and recycling programs to minimize environmental impact. 9. How has customer service evolved according to the text? A) It has eliminated the need for customer interaction. B) It has remained unchanged. C) It has shifted from physical interactions to online services. D) It has become less important. Show Answer Correct Answer: C) It has shifted from physical interactions to online services. 10. Buying and selling of shares and debentures on instructions is a service provided by Central Bank. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 11. Which of the following is also known as contact of Assurance? A) Fire Insurance. B) Marine Insurance. C) Life Insurance. D) Health Insurance. Show Answer Correct Answer: C) Life Insurance. 12. What challenges do businesses face in managing logistics? A) Supply chain disruptions, fluctuating costs, inventory management, regulatory compliance, and technology integration. B) Expanded market reach. C) Higher product quality. D) Increased employee satisfaction. Show Answer Correct Answer: A) Supply chain disruptions, fluctuating costs, inventory management, regulatory compliance, and technology integration. 13. Which of the following statement is incorrect with respect to fire insurance? A) Principle of indemnity is applied. B) It has element of protection only. C) It is not the actual loss but insured company. D) Insured must have insurable interest in the subject matter of insurance. Show Answer Correct Answer: C) It is not the actual loss but insured company. 14. Competency Based Training and Assessment includes: A) HSC external examination. B) Test results of over 50%. C) Practical work only. D) A holistic gathering of evidence. Show Answer Correct Answer: D) A holistic gathering of evidence. 15. This category of cheque is to be deposited only in the payee's account. A) Bearer cheque. B) Crossed cheque. C) Both a & b. D) None of the above. Show Answer Correct Answer: B) Crossed cheque. 16. Which of the following is a common type of office layout? A) Warehouse office layout. B) Open office layout. C) Cubicle office layout. D) Home office layout. Show Answer Correct Answer: B) Open office layout. 17. Out of the following which Public Sector Enterprise does not have a separate legal entity? A) Statutory Corporation. B) Departmental Undertaking. C) Government Company. D) All of these. Show Answer Correct Answer: B) Departmental Undertaking. 18. Jenis bisnis bidang perdagangan disebut ..... A) Form utility. B) Place utility. C) Time utility. D) Possesssion utility. Show Answer Correct Answer: D) Possesssion utility. 19. Services are ..... A) Homogenous. B) Isolate. C) Hetrogeneous. D) None of these. Show Answer Correct Answer: C) Hetrogeneous. 20. Why do businesses need insurance? A) To increase their profits. B) To expand their operations globally. C) To protect against financial losses due to unforeseen risks. D) To provide communication services. Show Answer Correct Answer: C) To protect against financial losses due to unforeseen risks. 21. Insured and Insurer must disclose material facts to each other. This is related to A) Principle of indemnity. B) Principle of causa proxima. C) Principle of utmost good faith. D) Principle of insurable interest. Show Answer Correct Answer: C) Principle of utmost good faith. 22. What is the best way to greet a customer when they walk into your office? A) How was your day?. B) What can i do for you?. C) Hello how was your day and how can i help you?. D) Yeah what do you want?. Show Answer Correct Answer: C) Hello how was your day and how can i help you?. 23. Which of the following is a benefit of using cloud storage? A) Requires constant internet connection. B) Limited storage capacity. C) High maintenance costs. D) Accessibility from anywhere. Show Answer Correct Answer: D) Accessibility from anywhere. 24. What is the current level of unemployment in the Czech Republic? A) 12, 1%. B) 4, 2%. C) 6, 8%. D) 10, 5%. Show Answer Correct Answer: B) 4, 2%. 25. Which of the following insurance principles talk of minimizing the losses. A) Principle of subrogation. B) Principle of utmost good faith. C) Principle of mitigation. D) Principle of contribution. Show Answer Correct Answer: C) Principle of mitigation. ← PreviousNext →Related QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 5Class 11 Business Studies Chapter 4 Business Services Quiz 6Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 8Class 11 Business Studies Chapter 4 Business Services Quiz 9Class 11 Business Studies Chapter 4 Business Services Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books