This quiz works best with JavaScript enabled. Home > Class 11 > Class 11 Business Studies Chapter 4 Business Services – Quiz 17 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 17 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. In the new digital market place banks and financial institutions have started providing services over the Internet. This type of service is provided by the banks on the Internet, lowers the transaction cost, adds value to the banking relationship and empowers customers. Name the service provided by the banks. A) Electronic fund transfer. B) Automatic teller machine. C) Credit card. D) All of the above. Show Answer Correct Answer: D) All of the above. 2. What role does social responsibility play in e-commerce? A) Social responsibility is only relevant for physical stores. B) Social responsibility has no impact on customer loyalty. C) Social responsibility increases product prices. D) Social responsibility enhances brand reputation, builds customer trust, and promotes ethical practices in e-commerce. Show Answer Correct Answer: D) Social responsibility enhances brand reputation, builds customer trust, and promotes ethical practices in e-commerce. 3. What is the primary purpose of business services? A) To maximize production efficiency. B) To fulfill customer needs and satisfaction. C) To reduce operational costs. D) To expand market reach. Show Answer Correct Answer: B) To fulfill customer needs and satisfaction. 4. Current Account is opened by salaried persons. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 5. What does the term 'decentralization' refer to in the context of office management? A) Centralizing decision-making processes. B) Dividing activities among various units. C) Consolidating all activities in one unit. D) Eliminating all forms of management. Show Answer Correct Answer: B) Dividing activities among various units. 6. Which of the following is a common office communication tool? A) Email. B) Project Management Software. C) Instant Messaging. D) Video Conferencing. Show Answer Correct Answer: A) Email. 7. Select the example that correctly illustrates energy efficiency from the current environmental issues list. A) Using more resources to achieve faster outcomes. B) Reducing electricity use to achieve the same outcome, lowering costs and environmental impact. C) Increasing paper use to document processes. D) Prioritizing water use over energy considerations. Show Answer Correct Answer: B) Reducing electricity use to achieve the same outcome, lowering costs and environmental impact. 8. WHICH OF THE FOLLOWING IS NOT A FUNCTION OF THE CENTRAL BANK? A) BANKER TO THE GOVERNMENT. B) BANKER'S BANK. C) ADVANCING LOANS TO PUBLIC. D) CURRENCY AUTHORITY. Show Answer Correct Answer: C) ADVANCING LOANS TO PUBLIC. 9. Akash wanted to sell his Mumbai factory and posted an advertisement about business on sale.He received an e-mail from Jordan indicating the desire to buy his business. Name the feature of e-business which made this possible. A) Convenience. B) Ease of formation. C) Speed. D) Global access. Show Answer Correct Answer: D) Global access. 10. Load on branches of the banks can be reduced by e-banking . A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 11. Genteng rumah termasuk berdasarkan kegunaannya termasuk jenis bisnis A) Form utility. B) Place utility. C) Possission utility. D) Time utility. Show Answer Correct Answer: A) Form utility. 12. In the business services industry, which example best reflects the types of support provided by workers? A) Operating heavy mining equipment. B) Providing administrative tasks, customer service, or managing office operations. C) Conducting marine biology fieldwork. D) Running a restaurant kitchen. Show Answer Correct Answer: B) Providing administrative tasks, customer service, or managing office operations. 13. What is outsourcing in the context of business services? A) Outsourcing is when a company decides to stop all operations and close down. B) Outsourcing is the practice of hiring external entities to perform business functions or services. C) Outsourcing refers to the practice of eliminating all external business relationships. D) Outsourcing is the process of increasing internal staff to handle business functions. Show Answer Correct Answer: B) Outsourcing is the practice of hiring external entities to perform business functions or services. 14. Minimum Limit for doing RTGS is ..... A) 2, 00, 000. B) 5, 00, 000. C) 1, 00, 000. D) 10, 00, 000. Show Answer Correct Answer: A) 2, 00, 000. 15. What is the relationship between office management and business services as per the text? A) They are the same concept. B) Office management is a subset of business services. C) Business services are more important than office management. D) They are completely unrelated. Show Answer Correct Answer: B) Office management is a subset of business services. 16. The ..... banks play an important role in economic and social development of a country. A) Central. B) Cooperative. C) Commercial. D) None of the above. Show Answer Correct Answer: B) Cooperative. 17. NEFT stands for National Electric Fund Transfer. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 18. Account which holds securities or stocks is ..... A) Savings Account. B) Current Account. C) Demat Account. D) Multiple Option Account. Show Answer Correct Answer: C) Demat Account. 19. Which of the following card allow spending money only upto the balance in your account? A) Debit Card. B) Credit Card. C) Visa Card. D) Master Card. Show Answer Correct Answer: A) Debit Card. 20. What is the maximum amount of years that a time policy can last? A) 1 year. B) 2 years. C) 3 years. D) There is no maximum time limit. Show Answer Correct Answer: A) 1 year. 21. Which of the following is also known as contract of assurance A) Marine insurance. B) Life Insurance. C) Health Insurance. D) Fire insurance. Show Answer Correct Answer: B) Life Insurance. 22. Which of these is not a principle of insurance? A) Utmost good faith. B) Insurable interest. C) Assist in capital formation. D) Proximate cause. Show Answer Correct Answer: C) Assist in capital formation. 23. Under which policy, policy money is payable after the assured attains a certain age in monthly, quarterly, half yearly or annual installments- A) Whole Life Policy. B) 10 Years Policy. C) Fire Policy. D) Annuity Policy. Show Answer Correct Answer: D) Annuity Policy. 24. Identify the step that is part of Risk Assessment and Mitigation best practices. A) Set energy consumption benchmarks before assessing risks. B) Conduct a comprehensive assessment of potential environmental risks associated with business activities. C) Delay mitigation strategies until after annual audits. D) Outsource all risk-related decisions to external vendors only. Show Answer Correct Answer: B) Conduct a comprehensive assessment of potential environmental risks associated with business activities. 25. All services have the common nature of being ..... A) Transferable. B) Non Transferable. C) Semi Transferable. D) None of these. Show Answer Correct Answer: B) Non Transferable. ← PreviousNext →Related QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 5Class 11 Business Studies Chapter 4 Business Services Quiz 6Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 8Class 11 Business Studies Chapter 4 Business Services Quiz 9Class 11 Business Studies Chapter 4 Business Services Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books