This quiz works best with JavaScript enabled. Home > Class 11 > Class 11 Business Studies Chapter 4 Business Services – Quiz 19 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 19 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Bank does not provide interest on this account. A) Saving account. B) Fixed deposit account. C) Current account. D) MOD. Show Answer Correct Answer: C) Current account. 2. World bank is a International Bank. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 3. Unsolicited e-mail is called what? A) Junk mail. B) Spam. C) Extra mail. D) None. Show Answer Correct Answer: B) Spam. 4. What kind of policy covers all types of risks of a vessel while it is anchored at the port for a particular period of time? A) Floating Policy. B) Port Risk Policy. C) Voyage Policy. D) Cargo Policy. Show Answer Correct Answer: B) Port Risk Policy. 5. What are some common business services that companies outsource? A) IT support, customer service, human resources, accounting, marketing. B) Supply chain logistics. C) Real estate management. D) Legal services. Show Answer Correct Answer: A) IT support, customer service, human resources, accounting, marketing. 6. ..... possess the right of issuing currency in India. A) CENTRAL BANK. B) STATE BANK. C) INTERNATIONAL BANKS. D) None of the above. Show Answer Correct Answer: A) CENTRAL BANK. 7. The insured get loss amount or the policy amount, whichever is less. This is related to A) Principle of utmost good faith. B) Principle of causa proxima. C) Principle of indemnity. D) Principle of contribution. Show Answer Correct Answer: C) Principle of indemnity. 8. What is the main purpose of insurance? A) To sell goods. B) To provide loans. C) To minimize financial loss. D) To create wealth. Show Answer Correct Answer: C) To minimize financial loss. 9. IT IS THE RIGHT OF AN INSURER WHO PAID CLAIM UNDER INSURANCE, TO CALL UPON OTHER LIABLE INSURERS TO MAKE PAYMENT OF THE LOSS. WHICH OF THE FOLLOWING PRINCIPLE IS RELEVANT TO THE ABOVE STATEMENT? A) PRINCIPLE OF SUBROGATION. B) PRINCIPLE OF UTMOST GOOD FAITH. C) PRINCIPLE OF CONTRIBUTION. D) PRINCIPLE OF INDEMNITY. Show Answer Correct Answer: C) PRINCIPLE OF CONTRIBUTION. 10. Software apa yang digunakan untuk membuat presentasi? A) Microsoft PowerPoint. B) Adobe Photoshop. C) Microsoft Word. D) Google Sheets. Show Answer Correct Answer: A) Microsoft PowerPoint. 11. According to the text, what is the significance of customer service in business? A) It only applies to large organizations. B) It is the main factor in business services. C) It is irrelevant to customer satisfaction. D) It is a minor aspect of business operations. Show Answer Correct Answer: B) It is the main factor in business services. 12. SBI is a ..... bank A) Private bank. B) Public bank. C) Foreign bank. D) None of the above. Show Answer Correct Answer: B) Public bank. 13. Yang termasuk metode layanan pelanggan berikut ini adalah? A) Email dan telepon. B) Tidak ada di atas. C) Hanya melalui media sosial. D) Hanya secara langsung. Show Answer Correct Answer: A) Email dan telepon. 14. Which demographic category might include classifications such as "low-income" or "middle class" ? A) Age. B) Gender. C) Ethnic minority grouping. D) Socio-economic group. Show Answer Correct Answer: D) Socio-economic group. 15. Which group is considered an external stakeholder? A) Employees. B) Government agencies and departments. C) Managers. D) Owners/shareholders. Show Answer Correct Answer: B) Government agencies and departments. 16. Apa yang dimaksud dengan 'place utility'? A) Mengubah bentuk produk. B) Menyediakan layanan secara online. C) Memindahkan barang dari satu lokasi ke lokasi lain. D) Menciptakan produk baru. Show Answer Correct Answer: C) Memindahkan barang dari satu lokasi ke lokasi lain. 17. OD facility is rendered to: A) Current account holders. B) Fixed deposit account holders. C) Saving account holders. D) Recurring deposit account holders. Show Answer Correct Answer: A) Current account holders. 18. Which one is not a function of central bank? A) Printing the currency. B) Fixing Interest Rate. C) Lender of last resort to Banks. D) Direct selling of currency to Retail customer. Show Answer Correct Answer: D) Direct selling of currency to Retail customer. 19. Which of the following is not related to Life Insurance Contract? A) Conditional Contract. B) Unilateral Contract. C) Indemnity Contract. D) None of these. Show Answer Correct Answer: C) Indemnity Contract. 20. Items that can be seen and touched are known as ..... A) Goods. B) Services. C) All the above. D) None of the above. Show Answer Correct Answer: A) Goods. 21. E-banking provides communication services through internet . A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 22. In which type of Account the rate of interest is generally highest? A) Savings Account. B) Current Account. C) Fixed Deposit Account. D) Recurring Deposit Account. E) Multiple option Account. Show Answer Correct Answer: C) Fixed Deposit Account. 23. Overdrafts are only allowed in current accounts A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 24. How can outsourcing impact a company's efficiency? A) Outsourcing can improve efficiency by allowing companies to focus on core activities, reduce costs, and access specialized expertise. B) Outsourcing has no effect on a company's focus or productivity. C) Outsourcing eliminates the need for any management oversight. D) Outsourcing always increases operational costs. Show Answer Correct Answer: A) Outsourcing can improve efficiency by allowing companies to focus on core activities, reduce costs, and access specialized expertise. 25. Which insurance reimburses the loss of freight to the shipping company? A) Cargo Insurance. B) Ship Insurance. C) Hull Insurance. D) Freight Insurance. Show Answer Correct Answer: D) Freight Insurance. ← PreviousNext →Related QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 5Class 11 Business Studies Chapter 4 Business Services Quiz 6Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 8Class 11 Business Studies Chapter 4 Business Services Quiz 9Class 11 Business Studies Chapter 4 Business Services Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books