This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 1 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 1 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The Right to Seek Redressal helps a consumer- A) File complaints and get compensation for defective goods. B) Increase the price of goods. C) Control production activities. D) Avoid paying taxes. Show Answer Correct Answer: A) File complaints and get compensation for defective goods. 2. All of the following are agencies and organizations that protect the consumers in your country except A) A nonprofit organization advocating for fair trade. B) A business organization that does not focus on consumer protection. C) A government agency focused on consumer rights. D) A consumer advocacy group promoting safety standards. Show Answer Correct Answer: B) A business organization that does not focus on consumer protection. 3. The practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace is known as A) Consumer protection. B) Market regulation. C) Product liability. D) Trade compliance. Show Answer Correct Answer: A) Consumer protection. 4. In india, the consumer protection act was initiated in the year ..... A) 1947. B) 2019. C) 1986. D) None of the above. Show Answer Correct Answer: C) 1986. 5. An agency learns of misleading advertising through customer complaints. Which sequence best applies its powers to stop the practice? A) Refer the case to the legislature to change statutory law. B) Publish warnings only and monitor market reactions. C) File criminal charges immediately without investigation. D) Open hearings, issue cease and desist order, enforce restitution. Show Answer Correct Answer: D) Open hearings, issue cease and desist order, enforce restitution. 6. Institutions offering hire purchase agreements must abide by consumer credit legislation by registering with ..... A) FCA. B) OFT. C) FOS. D) None of the above. Show Answer Correct Answer: A) FCA. 7. What is a good practice for creating a strong password? A) Use the word 'password'. B) Use your birthdate. C) Use a mix of letters, numbers, and symbols. D) Use only lowercase letters. Show Answer Correct Answer: C) Use a mix of letters, numbers, and symbols. 8. When does false representation that the goods are of the particular standard, quality is termed as: A) Restricted trade practices. B) Unfair trade practices. C) Caveat emptor. D) Caveat Vendittor. Show Answer Correct Answer: A) Restricted trade practices. 9. What is the money you borrow called? A) Interest. B) Principal. C) Down payment. D) None of the above. Show Answer Correct Answer: B) Principal. 10. Once a worm was found in noodles of a famous company and similarly insect was found in soft drink of a company. Which right should the consumer exercise, so that in future health hazard is not caused to any consumer? A) Right to safety. B) Right to seek redressal. C) Right to be heard. D) Right to be assured. Show Answer Correct Answer: A) Right to safety. 11. A customer wishing to make a complaint about a product provider should go to: A) The Financial Conduct Authority (FCA). B) The Financial Ombudsman Service (FOS). C) The Prudential Regulation Authority (PRA). D) None of the above. Show Answer Correct Answer: B) The Financial Ombudsman Service (FOS). 12. What is the purpose of a credit freeze? A) To prevent identity theft by restricting access to your credit report. B) To lower credit card interest rates. C) To automatically dispute credit report errors. D) To eliminate existing debts. Show Answer Correct Answer: A) To prevent identity theft by restricting access to your credit report. 13. Informing consumer about their rights is part of: A) Right to Safety. B) Right to Information. C) Right to Consumer Education. D) Right to be Heard. Show Answer Correct Answer: B) Right to Information. 14. True or False. The Financial Conduct Authority ensures procedures and practices are in the interest of the financial institution A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 15. Social Security Number (SSN) is defined in the list as: A) A type of telemarketing scam. B) A unique identifier that can be misused for identity fraud. C) A system for freezing credit. D) A consumer protection agency. Show Answer Correct Answer: B) A unique identifier that can be misused for identity fraud. 16. Ranjan's business is being adversely affected due to the delay in delivery on account of poor weather conditions. Identify the marketing function which will be helpful to him in this regard. A) Physical distribution. B) Standardisation and grading. C) Transportation. D) Warehousing. Show Answer Correct Answer: D) Warehousing. 17. Due to the negligence of the doctors, Johar passed away within a week's time after his surgery of the spine. Which of the following parties can not file a case in this regard? A) The consumer. B) Any registered consumers' association. C) A legal heir or representative of a deceased consumer. D) All of the above. Show Answer Correct Answer: A) The consumer. 18. According to which right ..... The consumer can approach the government and public bodies when decision and policies are violating his interests. A) Right to safety. B) Right to be heard. C) Right to Consumer Protection Act. D) Right to consumer education. Show Answer Correct Answer: B) Right to be heard. 19. On removal of the President or Member of the District Commission, the State Government has to give an opportunity of hearing to the concerned, where he: A) Has been adjudged as an insolvent. B) Has been convicted of an offence which involves moral turpitude. C) Has been physically or mentally incapable of acting as such member. D) None of the above options. Show Answer Correct Answer: C) Has been physically or mentally incapable of acting as such member. 20. How does the Financial Ombudsman Service (FOS) help consumers? A) By providing investment opportunities. B) By resolving complaints about financial services. C) By offering free legal representation. D) By setting interest rates. Show Answer Correct Answer: B) By resolving complaints about financial services. 21. Before throwing away old documents and receipts, you should A) White out any personal information. B) Cross out any personal information. C) Shred them. D) Just throw them out. Show Answer Correct Answer: C) Shred them. 22. Each state commission must have one women as its member. A) True. B) False. C) Why should I tell. D) None of the above. Show Answer Correct Answer: A) True. 23. The "s" in https:// stands for A) Safe. B) Secure. C) Sound. D) Strengthen. Show Answer Correct Answer: B) Secure. 24. Who is responsible for inspecting food and drug safety? A) FDA. B) FTC. C) IRS. D) FCC. Show Answer Correct Answer: A) FDA. 25. Which of the following may NOT be considered as 'manufacturers'? A) Distributors. B) Consumers. C) Suppliers. D) Repairers. Show Answer Correct Answer: B) Consumers. 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