This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 8 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What does the Fair Housing Act of 1968 prohibit? A) Discrimination based on income level. B) Discrimination by direct providers of housing based on race, color, religion, sex, national origin, familial status, or disability. C) Discrimination based on employment status. D) Discrimination by indirect providers of housing based on age. Show Answer Correct Answer: B) Discrimination by direct providers of housing based on race, color, religion, sex, national origin, familial status, or disability. 2. Where is the office of Central Consumer Protection Authority located? A) IIM, New Delhi. B) IIPA, New Delhi. C) Consumer Affairs ministry office. D) IIT, New Delhi. Show Answer Correct Answer: B) IIPA, New Delhi. 3. Which of the following is NOT considered to be a billing error? A) Charge not incurred. B) Charge for goods damaged by the consumer. C) Charge billed with the wrong description. D) Charge for goods never delivered. Show Answer Correct Answer: B) Charge for goods damaged by the consumer. 4. You should give your social security number, address, and phone number to an unknown person or business asking for this information online A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 5. What is the purpose of the Dodd-Frank Act? A) To protect the privacy of consumer credit reports. B) To insure bank deposits. C) To prevent another financial crisis by increasing regulation of banks. D) To enforce laws against deceptive advertising. Show Answer Correct Answer: C) To prevent another financial crisis by increasing regulation of banks. 6. The Government has established ..... to settle the consumer disputes by compromise A) District Commission. B) Lok Adalat. C) Consumer organisation. D) Non Governmental Organisation NGO. Show Answer Correct Answer: B) Lok Adalat. 7. A retailer's rules for returning or exchanging merchandise. A) Fraud. B) Customer service. C) Return policy. D) Product safety. Show Answer Correct Answer: C) Return policy. 8. Match the following Indian Woman Personalities:a.) 1$^{st }$to climb Mount Everest-1. Kiran Bedib.) 1st Judge-2. Sucheta Kriplanic.) 1st CM of an Indian state-3. Fatima Bibid.) 1st speaker of Lok Sabha-4. Kanchan Chaudary Bhattacharyae.) 1st DGP-5. Meira Kumar6. Bachendri Pal A) 6 2 3 5 1. B) 6 3 2 5 1. C) 4 2 3 5 6. D) 6 3 2 5 4. Show Answer Correct Answer: D) 6 3 2 5 4. 9. ..... are regulations that protect consumers in the event they purchase a defective vehicle. A) Automobile Acts. B) Lemon Laws. C) Sinister Statutes. D) Vehicle Codes. Show Answer Correct Answer: B) Lemon Laws. 10. A person who relies on someone else to take care of them through income A) Beneficiary. B) Dependent. C) Claim. D) Deductible. Show Answer Correct Answer: B) Dependent. 11. How can consumers educate themselves about their rights? A) Consumers can educate themselves about their rights through research, advocacy groups, and workshops. B) Consumers can rely solely on friends for information about their rights. C) Consumers should ignore legal documents and focus on advertisements. D) Consumers can only learn about their rights from social media. Show Answer Correct Answer: A) Consumers can educate themselves about their rights through research, advocacy groups, and workshops. 12. It is the executive department of the Philippine government responsible for ensuring access to promoting equity among learners, and improving the quality of basic education. A) Department of Education. B) Department of Agriculture. C) Food and Drug Administration. D) Bangko Sentral ng Pilipinas. Show Answer Correct Answer: A) Department of Education. 13. When a consumer is unhappy with a purchase due to faults or safety concerns, which action aligns with recommended steps buyers might take to seek redress? A) Contact the seller to make a formal complaint and request repair, replacement, or refund. B) Ignore the issue and continue using the product despite concerns. C) Post only positive reviews to avoid confrontation. D) Buy additional units of the same product to test if the issue repeats. Show Answer Correct Answer: A) Contact the seller to make a formal complaint and request repair, replacement, or refund. 14. The new consumer protection act was passed by the Parliament in ..... A) 2020. B) 2021. C) 2022. D) 2019. Show Answer Correct Answer: D) 2019. 15. What does the Federal Deposit Insurance Corporation (FDIC) do? A) Protects the privacy of consumer credit reports. B) Regulates the stock market. C) Insures bank deposits up to $ 250, 000. D) Enforces laws against deceptive advertising. Show Answer Correct Answer: C) Insures bank deposits up to $ 250, 000. 16. The producers of the Astroworld Tragedy could be liable of A) Strict Liability. B) Cease and Desist Orders. C) Bait and Switch. D) Negligence. Show Answer Correct Answer: D) Negligence. 17. Apa yang dapat dilakukan konsumen jika mereka merasa tidak puas dengan layanan lembaga keuangan? A) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. B) Konsumen dapat mengabaikan masalah tersebut. C) Konsumen harus menyelesaikan masalah secara pribadi tanpa bantuan. D) Konsumen hanya dapat mengadukan masalah mereka di forum online. Show Answer Correct Answer: A) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. 18. In what ways can illiteracy affect consumer rights? A) Illiteracy can hinder understanding of consumer rights, leading to exploitation and reduced ability to seek redress. B) Illiteracy guarantees better consumer protection. C) Illiteracy has no impact on consumer rights. D) Illiteracy improves consumer rights awareness. Show Answer Correct Answer: A) Illiteracy can hinder understanding of consumer rights, leading to exploitation and reduced ability to seek redress. 19. Which of the following is NOT one of the three approaches to consumer law? A) The fairness approach. B) The economic approach. C) The behavioral approach. D) The transactional approach. Show Answer Correct Answer: D) The transactional approach. 20. What is a significant change introduced by the Consumer Protection Act, 2019? A) It restricts consumer access to information. B) It eliminates consumer rights. C) It increases product prices. D) It replaces the Consumer Protection Act of 1986. Show Answer Correct Answer: D) It replaces the Consumer Protection Act of 1986. 21. Which amongst the following are the aim of Consumer Protection Act 2019 A) To give consumer education so that they know about their rights. B) To avoid consumer's complaint. C) To protect consumer from the company abusing its dominant position. D) To protect business who make false advertisement for fun. Show Answer Correct Answer: A) To give consumer education so that they know about their rights. 22. Consumer should use ISI marked appliances is an example of A) Right to be heard. B) Right to safety. C) Right to be informed. D) Right to choose. Show Answer Correct Answer: B) Right to safety. 23. Voluntary bankruptcy is ..... A) File a petition with a federal court asking to be declared bankrupt. B) Creditors file a petition with the court, asking the court to declare you. C) Idk. D) You voluntarily take accountability and go bankrupt. Show Answer Correct Answer: A) File a petition with a federal court asking to be declared bankrupt. 24. Which of the following aims at protecting and promoting the consumer's interest? A) The Sale of Goods Act 1930. B) The Trade Marks Act 1999. C) The Consumer Protection Act 1986. D) The Competition Act 2002. Show Answer Correct Answer: C) The Consumer Protection Act 1986. 25. A consumer should be fully aware about the availability of competing product so that he can make a better decision which gives him better satisfaction. This sentence highlights which responsibility of a consumer? A) Precaution in buying. B) Being aware about risk involved. C) Be aware about product availability. D) All of above. Show Answer Correct Answer: C) Be aware about product availability. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10Class 12 Business Studies Chapter 12 Consumer Protection Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books