This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 6 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Maximum monetary value against the complain of product and service in district forum is- A) 1 crore. B) 15 lakh. C) 20 lakh. D) 25 lakh. Show Answer Correct Answer: C) 20 lakh. 2. A customer buys a smartphone online and it stops working within 10 days. The seller refuses to replace it.Which consumer right is violated here? A) Right to seek redressal. B) Right to education. C) Right to choice. D) Right to trade. Show Answer Correct Answer: A) Right to seek redressal. 3. When a case is filed in the District Commission, it can be appealed in: A) National Commission and then to Supreme Court. B) National Commission. C) High Court. D) Supreme Court. Show Answer Correct Answer: C) High Court. 4. What are consumer responsibilities? A) To be dishonest and irresponsible. B) To be ignorant and negligent. C) To be careless and uninformed. D) To be informed, honest, responsible, and vigilant about their rights. Show Answer Correct Answer: D) To be informed, honest, responsible, and vigilant about their rights. 5. According to Section 3 Consumer Protection Act, 2019 read with Rule 3 of The Consumer Protection (Central Consumer Protection Council) Rules, 2020, the Central Council shall consist of number of members not exceeding ..... A) 12. B) 26. C) 20. D) 36. Show Answer Correct Answer: D) 36. 6. What is the primary purpose of the Truth in Lending Act? A) To regulate environmental standards. B) To ensure fair lending practices and transparency. C) To promote international trade. D) To manage public transportation systems. Show Answer Correct Answer: B) To ensure fair lending practices and transparency. 7. Dishonest, fraudulent, or anti-competitive business method. A) Unfair trade practice. B) Privity of contract. C) Encumbrance. D) Disclaimer. Show Answer Correct Answer: A) Unfair trade practice. 8. Which of the following statements is incorrect with respect to responsibilities of a consumer? A) Be aware about various goods and services available in the market. B) Do not take an action even when the amount involved is small. C) Buy only standardised goods as they provide quality assurance. D) Ask for a cash memo on purchase of goods or services. Show Answer Correct Answer: B) Do not take an action even when the amount involved is small. 9. Who can make a complaint under this act A) Consumer. B) 3rd person. C) Alien. D) None of the above. Show Answer Correct Answer: A) Consumer. 10. To make it harder for someone to get your information you should ..... A) Leave your phone unblocked. B) Leave your front door open all day. C) Shred your important papers when done with them. D) Find a friend's house to put your papers in. Show Answer Correct Answer: C) Shred your important papers when done with them. 11. Receiving information insufficiently leads to a ..... which can cause the consumers to make a wrong decision on the purchase of goods or services. A) Interpretation. B) Misconception. C) Misunderstanding. D) Agreement. Show Answer Correct Answer: C) Misunderstanding. 12. Which of the following is NOT one of the three main areas of focus for the FCA? A) Authorisation. B) Supervision. C) Enforcement. D) Marketing. Show Answer Correct Answer: D) Marketing. 13. Which of the the following is not a a consumer right summed up by John f Kennedy? A) Right to safety. B) Right to choose. C) Right to consume. D) Right to be informed. Show Answer Correct Answer: C) Right to consume. 14. How is a defective product defined for the purposes of product liability? A) Defective means unsafe. B) Unfit for purpose in the minds of right-thinking people. C) It is not of high quality. D) If the safety of a product is not such as persons generally are entitled to expect. Show Answer Correct Answer: D) If the safety of a product is not such as persons generally are entitled to expect. 15. Under modern product liability rules, who may be sued for injuries caused by a defective product? A) Only the retailer who sold directly to the consumer. B) Only parties when a written warranty exists. C) Only the manufacturer identified by the injured party. D) Any retailer, intermediary, and/or manufacturer involved. Show Answer Correct Answer: D) Any retailer, intermediary, and/or manufacturer involved. 16. Which type of fraud uses new investors' money to pay earlier investors? A) Telemarketing Scam. B) Phishing. C) Ponzi Scheme. D) Data Breach. Show Answer Correct Answer: C) Ponzi Scheme. 17. What does the Right to Safety ensure? A) Products are safe for use. B) Consumers are safe from taxes. C) Sellers are protected from complaints. D) Discounts are available on all products. Show Answer Correct Answer: A) Products are safe for use. 18. In which year consumer protection act was passed by central government in India? A) 1996. B) 1986. C) 1984. D) 1995. Show Answer Correct Answer: B) 1986. 19. When a government agency acts on behalf of an injured party and puts out an order requiring a company to stop a specified conduct that is injuring consumers. A) Stop-and-go. B) Cease-and desist. C) Puffing. D) Consent order. Show Answer Correct Answer: B) Cease-and desist. 20. A consumer may not be entitled to a full refund if they use, wear or try to repair faulty goods-true or false? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 21. An unfair trade practice that is illegal in South Africa a 'get-rich-quick' money making scheme. A) Stokvel. B) Pyramid scheme. C) Multi-level-marketing. D) Micro-lending. Show Answer Correct Answer: B) Pyramid scheme. 22. To provide protection to the consumers against the improper behavior of the producers and sellers is called ..... A) Consumers Protection Act. B) Consumer Protection. C) Consumer Welfare. D) Consumer Education. Show Answer Correct Answer: B) Consumer Protection. 23. Who determines whether there has been a significant imbalance in a contract, as per Dexia Nederland? A) Consumer. B) Arbitrator. C) The court. D) Regulatory body. Show Answer Correct Answer: D) Regulatory body. 24. As per the ..... the consumer has right to acquire knowledge and skills to be a well informed consumer. A) Right to choose. B) Right to consumer education. C) Right to be informed. D) Right to be heard. Show Answer Correct Answer: B) Right to consumer education. 25. Investigators confirm the risk from the lens-cleaning solution. What is the most appropriate FDA directive to the manufacturer? A) Cease marketing the solution and initiate a full recall. B) Limit sales to online retailers with warning labels. C) Offer coupons and rebates to affected consumers. D) Delay action until independent lawsuits conclude. Show Answer Correct Answer: A) Cease marketing the solution and initiate a full recall. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10Class 12 Business Studies Chapter 12 Consumer Protection Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books