This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 10 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Who can file a complaint under CPA 2019? A) Only lawyers. B) Only companies. C) Any consumer, group of consumers, or recognized consumer organization. D) Only shopkeepers. Show Answer Correct Answer: C) Any consumer, group of consumers, or recognized consumer organization. 2. The Provisions of Consumer Protection act came into force from: A) 1986. B) 1987. C) 1988. D) 1991. Show Answer Correct Answer: A) 1986. 3. What factors did the Court consider while making the manufacturer strictly liable for the products manufactured? A) Safety and durability. B) Cost and marketing. C) Design and manufacture. D) All of the above. Show Answer Correct Answer: D) All of the above. 4. What type of practices does the Consumer Protection Act, 2019 aim to prevent? A) Government regulations. B) Unfair trade practices. C) Consumer education. D) Fair trade practices. Show Answer Correct Answer: B) Unfair trade practices. 5. Which exhibits the right to enjoy freedom in the choice of goods or services? A) Consumers are free to purchase goods and services without being influenced by unfair entrepreneurs. B) This is done through suggestions and warnings stated which will help prevent damages. C) The labels of goods or advertisements will be examined with careful consideration. D) Avoid those entrepreneurs not to take advantage of the consumers. Show Answer Correct Answer: A) Consumers are free to purchase goods and services without being influenced by unfair entrepreneurs. 6. Which of the following best describes the purpose of consumer protection laws? A) To ensure businesses can set any price they wish. B) To safeguard consumers from unfair, misleading, or unsafe business practices. C) To protect the environment from industrial waste. D) To guarantee all employees receive a pension. Show Answer Correct Answer: B) To safeguard consumers from unfair, misleading, or unsafe business practices. 7. Which of the following is an example of unethical marketing's impact on consumer health? A) Offering discounts. B) Faulty goods causing injury. C) Providing free shipping. D) Extended warranties. Show Answer Correct Answer: B) Faulty goods causing injury. 8. Someone uses your name, social security number, or other personal information without permission A) Income theft. B) Identity theft. C) Theft of credit. D) Identity tracking. Show Answer Correct Answer: B) Identity theft. 9. Which of the following is a benefit of the Dodd-Frank Wall Street Reform and Consumer Protection Act? A) Banks are more profitable. B) Public money can be used to bail out large firms. C) Individuals receive aid without regard to location. D) Individuals have access to more credit. Show Answer Correct Answer: C) Individuals receive aid without regard to location. 10. Promotion of a product can include all of the following except: A) Advertising a new product. B) Offering coupons to encourage increased sales. C) Personal selling by using sales representatives. D) Redesigning a product to make it look more modern. Show Answer Correct Answer: D) Redesigning a product to make it look more modern. 11. It's illegal for debt collectors to threaten or harass people. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. Where the consumer movement was first started? A) America. B) Japan. C) Great Britain. D) India. Show Answer Correct Answer: C) Great Britain. 13. You buy a product without written promises. Which protection arises by law even if the seller says nothing? A) Puffing as sales language. B) Optional extended protection plan. C) Implied warranties from law. D) Express warranty by agreement. Show Answer Correct Answer: C) Implied warranties from law. 14. Pooja went to the grocery store to buy monthly grocery goods. She purchased items as per her requirements. She insisted the seller to give her a discount of 15% as every seller offers the same. Which consumer responsibility is fulfilled by her? A) Buy only standardised goods. B) Read labels carefully. C) Assert yourself to ensure that you get a fair deal. D) Be honest in your dealings. Show Answer Correct Answer: C) Assert yourself to ensure that you get a fair deal. 15. What is the purpose of the Restore Online Shoppers' Confidence Act (ROSCA)? A) To prohibit the sale of user data by third-party payment processors. B) To regulate the collection of credit information. C) To ensure fair housing practices. D) To protect consumers from telemarketing scams. Show Answer Correct Answer: A) To prohibit the sale of user data by third-party payment processors. 16. The consumer has a right to get relief in case of defective goods or deficient services as per the ..... A) Right to be informed. B) Right to seek redressal. C) Right to be assured. D) Right to be heard. Show Answer Correct Answer: B) Right to seek redressal. 17. Which of the following is a type of customer? A) Need-based. B) Single. C) Bad customer. D) Super customer. Show Answer Correct Answer: A) Need-based. 18. Who can be a consumer? A) A buyer of goods/services for considerations. B) A buyer of goods/services for resale. C) A person who is purchasing goods for other. D) None of the above. Show Answer Correct Answer: A) A buyer of goods/services for considerations. 19. An express warranty that obligates the seller to repair or replace a defective product without cost to the buyer and within a reasonable time. A) Full warranty. B) Limited warranty. C) Implied warranty. D) None of the above. Show Answer Correct Answer: A) Full warranty. 20. The Act that provides protection to consumers against the mal-practice of under-weight A) The Prevention of Food Adulteration Act. B) The standards of weights and Measures Act. C) The Competition Act. D) The Consumer protection Act. Show Answer Correct Answer: B) The standards of weights and Measures Act. 21. What does FCA stand for? A) Fiat Chrysler Automobiles. B) Fellowship of Christian Athletes. C) Fellow of the Institute of Chartered Accountants. D) Financial Conduct Authority. Show Answer Correct Answer: D) Financial Conduct Authority. 22. Fill in the blanks:1800-11 ..... , What will you add further to dial the national consumer helpline A) 6000. B) 4000. C) 8000. D) 5000. Show Answer Correct Answer: B) 4000. 23. Someone would steal your identity to ..... A) Play a joke on you. B) Get back for something you did. C) Gain access to resources under your name. D) See what it's like to be someone else. Show Answer Correct Answer: C) Gain access to resources under your name. 24. What does a consumer dispute means? A) A dispute between a customer and a complaint. B) A dispute where the person against whom a complaint has been made, denies or dispute the allegation contained in the complaint. C) A producer who approach the court. D) None of the Above. Show Answer Correct Answer: B) A dispute where the person against whom a complaint has been made, denies or dispute the allegation contained in the complaint. 25. According to the Fair Credit Billing Act, how many days does the customer have to notify the creditor about a billing mistake? A) 30 days. B) 90 days. C) 60 days. D) 120 days. Show Answer Correct Answer: C) 60 days. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books