This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 2 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is the maximum allowable time for a consumer to file a complaint regarding a defective product? A) 3 years from the date of purchase. B) 6 months from the date of purchase. C) 1 year from the date of purchase. D) 2 years from the date of purchase. Show Answer Correct Answer: C) 1 year from the date of purchase. 2. What does it mean to think independently? A) Make decisions about well-considered needs and wants. B) Make decisions based on other people's opinion. C) All the above. D) None of the above. Show Answer Correct Answer: A) Make decisions about well-considered needs and wants. 3. What is the right to choice in consumer protection? A) Consumers have no choice in products and services. B) Consumers should have a range of products and services from which to choose. C) Only one product should be available to consumers. D) Choice is irrelevant in consumer protection. Show Answer Correct Answer: B) Consumers should have a range of products and services from which to choose. 4. Who is liable under the Product Liability provision? A) Only the manufacturer. B) Manufacturer, service provider, and seller. C) Only the seller. D) Only the advertiser. Show Answer Correct Answer: B) Manufacturer, service provider, and seller. 5. Minimum age of the member of State Commission forum is- A) 40. B) 45. C) 55. D) 35. Show Answer Correct Answer: B) 45. 6. What does the Consumer Protection Act, 2019 provide for consumers? A) Redressal for defective products. B) Limited access to services. C) Increased marketing strategies. D) Higher taxes on products. Show Answer Correct Answer: A) Redressal for defective products. 7. According to Section 55(1A) of the Consumer Protection Act, 2019 the qualifications, appointment, term of office, salaries and allowances, resignation, removal and other terms and conditions of service of the President and other members of the National Commission shall be according to the provisions of: A) Notification of the Central Government. B) Consumer Protection Act, 2019. C) The Tribunals Reforms Act, 2019. D) Notification of the State Government. Show Answer Correct Answer: C) The Tribunals Reforms Act, 2019. 8. Which of the following is an association of trade and is engaged in the protection of consumers' interests? A) SEBI. B) RBI. C) CII. D) ICICI. Show Answer Correct Answer: C) CII. 9. Caveat Venditor implies: A) Let the buyer beware. B) Let the seller beware. C) Let the producer beware. D) None of these. Show Answer Correct Answer: B) Let the seller beware. 10. What is the purpose of the Consumer Protection Act 1986? A) The distribution of pamphlets for consumer education. B) The right to be able to choose your own products for purchase. C) The ability to make overseas purchases in an online environment. D) The establishment of forums for consumers to voice their concerns. Show Answer Correct Answer: D) The establishment of forums for consumers to voice their concerns. 11. Which of the following agencies is set up at the national level for consumer redressal? A) District Commission. B) National Consumer Disputes Redressal Commission. C) State Commission. D) Local Forum. Show Answer Correct Answer: B) National Consumer Disputes Redressal Commission. 12. Mr. Surya has purchased a product and found it defective. The seller denied taking it back. Mr. Surya can file complaint under the Consumer Protection Act, 1986. Within how much time, complaint can be filed from the date on which the cause of action has arisen? A) Within three months. B) Within six months. C) Within a year. D) Within two years. Show Answer Correct Answer: D) Within two years. 13. What is the role of the government in consumer protection? A) To increase taxes on consumers. B) To enforce laws and protect consumer interests. C) To promote monopolies. D) To ignore consumer complaints. Show Answer Correct Answer: B) To enforce laws and protect consumer interests. 14. Who among the following is not considered a consumer under the Consumer Protection Act, 2019? A) A person who buys any goods for a consideration which has been paid. B) A person who avails of any service for a consideration which has been promised. C) A person who avails of a service for a commercial purpose. D) Any user of goods when such use is made with the approval of the buyer. Show Answer Correct Answer: C) A person who avails of a service for a commercial purpose. 15. Apa peran OJK dalam mengatur suku bunga? A) OJK menetapkan suku bunga secara langsung untuk semua produk keuangan. B) OJK hanya memantau suku bunga tanpa kekuatan regulasi. C) OJK mengatur suku bunga dengan mengawasi lembaga keuangan dan memastikan kepatuhan terhadap kebijakan moneter. D) OJK tidak memiliki pengaruh terhadap suku bunga di sektor keuangan. Show Answer Correct Answer: C) OJK mengatur suku bunga dengan mengawasi lembaga keuangan dan memastikan kepatuhan terhadap kebijakan moneter. 16. The ..... set up under the Consumer Protection Act, 1986 A) Consumer. B) Judicial System. C) All the above. D) None of the above. Show Answer Correct Answer: B) Judicial System. 17. What is the significance of the Consumer Protection Act, 1986? A) To protect consumer interests and settle disputes. B) To increase product prices. C) To limit consumer rights. D) To promote unfair trade practices. Show Answer Correct Answer: A) To protect consumer interests and settle disputes. 18. A consumer has a right to fill a complaint and to be heard in case of dissatisfaction with goods or services according to which right of consumer protection act? A) Right to be heard. B) Right to seek redressal. C) Right to choose. D) Right to consumer education. Show Answer Correct Answer: A) Right to be heard. 19. What does the Consumer Protection Act, 2019 encourage consumers to do? A) Ignore defective products. B) Speak up against flaws in goods. C) Accept all services without question. D) Remain silent about issues. Show Answer Correct Answer: B) Speak up against flaws in goods. 20. Who is the purchaser according to Consumer Protection Act? A) Producer. B) Retailer & wholesaler. C) Purchaser of any product & service. D) The purchaser who purchases the goods only for consumption. Show Answer Correct Answer: D) The purchaser who purchases the goods only for consumption. 21. The label of a health drink did not disclose the presence of Soya content towards which many people are allergic. Which consumer right is being violated? A) Right to safety. B) Right to seek redressal. C) Right to be assured. D) Right to be informed. Show Answer Correct Answer: D) Right to be informed. 22. What is the role of the Secretary of State under the Consumer Protection Act 1987? A) To sell products. B) To market products. C) To make safety regulations. D) To approve all product sales. Show Answer Correct Answer: C) To make safety regulations. 23. What does the CMA investigate in addition to anticompetitive practices? A) Mergers that may restrict competition. B) International trade agreements. C) Employee benefits. D) Environmental policies. Show Answer Correct Answer: A) Mergers that may restrict competition. 24. What is the result of some organizations focusing solely on maximizing profit? A) Increase in ethical business practices. B) Resorting to dubious tactics. C) Decrease in sales and revenue. D) Improvement in consumer protection. Show Answer Correct Answer: B) Resorting to dubious tactics. 25. ..... is celebrated as national consumer day. A) 14th Feb. B) 24th march. C) 15th March. D) None of the above. Show Answer Correct Answer: B) 24th march. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10Class 12 Business Studies Chapter 12 Consumer Protection Quiz 11 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books