This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 13 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 13 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What does the Consumer Protection Act, 2019 aim to do? A) Protect consumers' rights. B) Promote business profits. C) Control product prices. D) Increase taxes. Show Answer Correct Answer: A) Protect consumers' rights. 2. This government agency is established to give assistance to persons who believe they have suffered injustice at the hands of public officers employed by government agencies and departments. A) The Bureau of Standards. B) After sales service. C) Consumer Affairs Division. D) The Ombudsman. Show Answer Correct Answer: D) The Ombudsman. 3. As per the Consumer Disputes Redressal Commission Rules, there will be no fee for filing cases up to ..... A) 10 LAKH. B) 5 LAKH. C) 15 LAKH. D) 3 LAKH. Show Answer Correct Answer: B) 5 LAKH. 4. Palak went to a shopkeeper to buy a hair oil. The shopkeeper forced her to buy a particular brand of hair-oil out of various available brands, irrespective of the willingness of Palak. Which right of Palak, as a consumer, has been violated? A) Right to be assured. B) Right to consumer education. C) Right to safety. D) Right to be heard. Show Answer Correct Answer: A) Right to be assured. 5. The Right to Seek Redressal helps consumers to: A) Buy products at lower prices. B) File complaints about defective products. C) Choose between multiple products. D) Avoid paying for purchases. Show Answer Correct Answer: B) File complaints about defective products. 6. What is the purpose of the Right to Consumer Education? A) To teach consumers about their rights and responsibilities. B) To stop consumers from buying expensive products. C) To promote only branded products. D) To help businesses educate sellers. Show Answer Correct Answer: A) To teach consumers about their rights and responsibilities. 7. What role does education play in consumer rights awareness? A) Education is only relevant for academic subjects. B) Education decreases consumer rights awareness. C) Education plays a crucial role in increasing consumer rights awareness. D) Education has no impact on consumer rights awareness. Show Answer Correct Answer: C) Education plays a crucial role in increasing consumer rights awareness. 8. Apa yang dimaksud dengan perlindungan konsumen dalam sektor keuangan? A) Perlindungan konsumen tidak relevan dalam transaksi online. B) Perlindungan konsumen hanya berlaku untuk produk asuransi. C) Perlindungan konsumen adalah langkah untuk memastikan hak-hak konsumen dihormati dan dilindungi dalam transaksi keuangan. D) Perlindungan konsumen adalah upaya untuk meningkatkan keuntungan lembaga keuangan. Show Answer Correct Answer: C) Perlindungan konsumen adalah langkah untuk memastikan hak-hak konsumen dihormati dan dilindungi dalam transaksi keuangan. 9. The Financial Conduct Authority (FCA) is funded by A) Membership fees. B) Government. C) All the above. D) None of the above. Show Answer Correct Answer: A) Membership fees. 10. What does the Telephone Consumer Protection Act ensure? A) Consumers have access to affordable housing. B) Consumers are not harassed by telemarketers. C) Consumers receive free credit reports. D) Consumers are protected from securities fraud. Show Answer Correct Answer: B) Consumers are not harassed by telemarketers. 11. Which of the following power can Central Authority exercise? A) Recall goods or withdrawal of service if harmful and hazardous. B) Reimbursement of price of the goods and services recalled. C) Discontinuance of activities against the interest of the consumers. D) All of the above. Show Answer Correct Answer: D) All of the above. 12. Ask for a ..... on purchase of goods and services. A) Warranty. B) Bill. C) Sabkuch. D) None of the above. Show Answer Correct Answer: B) Bill. 13. The complaints involving goods and services of value more then 1 crore and till 10 crore is addressed by which commission? A) District consumer dispute redressal commission. B) National Consumer dispute redressal commission. C) State consumer dispute redressal commission. D) All of the above. Show Answer Correct Answer: C) State consumer dispute redressal commission. 14. Who is the chairperson of the Central Consumer Protection Council? A) Sh. Pralhad Joshi. B) Sh. B.L. Verma. C) Smt. Nidhi Khare. D) Smt. N.J. Bambhaniya. Show Answer Correct Answer: A) Sh. Pralhad Joshi. 15. The FCA is an independent organisation with a ..... to regulate the providers of financial sevices A) Plan. B) Remit. C) All the above. D) None of the above. Show Answer Correct Answer: B) Remit. 16. As per Consumer Protection Act an appeal can be filed within- A) 2 years. B) 3 years. C) 4 years. D) None of these. Show Answer Correct Answer: A) 2 years. 17. In which forum it is compulsory to have a female member A) National commission. B) State commission. C) District commission. D) All of the above. Show Answer Correct Answer: D) All of the above. 18. Yash is not satisfied with the judgement of State Commission and he wants to file an appeal in National Commission within 30 days of judgement given by state commission. Can he? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: A) Yes. 19. Which method is NOT a common way identity theft occurs? A) Dumpster diving. B) Skimming. C) Phishing. D) Direct deposit. Show Answer Correct Answer: D) Direct deposit. 20. If the market has enough qualities and varieties of product at competitive prices, then buyer have an opportunity of wise selection. Identify the consumer right discussed. A) Right to choose. B) Right to safety. C) Right to consumer education. D) Right to seek redressal. Show Answer Correct Answer: A) Right to choose. 21. Match the Following:a.) COPRA Act-1.) 1986b.) Essential Commodities Act 2.) 1955c.) Prevention of Black Marketing & maintenance of supplies of essential Commodities Act (PBMSECA)-3.) 1980d.) Bureau of Indian Standards Act-4.) 20095.) 2019 A) 5 2 3 1. B) 1 2 3 4. C) 1 5 3 4. D) 1 3 2 5. Show Answer Correct Answer: A) 5 2 3 1. 22. How many Rights are their in Consumer Protection Act. A) 3. B) 4. C) 6. D) 5. Show Answer Correct Answer: D) 5. 23. When the value of goods and services, along with compensation claimed is more than ₹ 1 crore but less than ₹ 10 crore, then the complaint can be filed in ..... A) District Forum. B) State Commission. C) National Commission. D) None of these. Show Answer Correct Answer: B) State Commission. 24. This is what the FTC issues a company to stop using an ad that is deliberately deceptive. A) Fraudulent ticket. B) Stop and remove order. C) Cease and desist order. D) Unfair trading ticket. Show Answer Correct Answer: C) Cease and desist order. 25. On your Instagram page, it's a good idea to: A) Post lots of pictures of your friends without asking them. B) Tell people where you are and what you're doing, all the time. C) Know your privacy settings and check them when the site's policies change. D) Be outrageous, since nobody but your friends will see what you post. Show Answer Correct Answer: C) Know your privacy settings and check them when the site's policies change. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books