This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 22 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 22 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What does the term 'Consumer' refer to according to the Consumer Protection Act, 2019? A) A person who uses or consumes goods or services. B) A person who buys goods for resale. C) A person who only buys durables. D) A person who only consumes services. Show Answer Correct Answer: A) A person who uses or consumes goods or services. 2. How does consumer protection aim to educate the public? A) By restricting access to certain products. B) Consumer protection aims to educate the public by informing them of their rights and promoting awareness of safe consumer practices. C) By limiting the number of available brands. D) By enforcing higher prices on goods. Show Answer Correct Answer: B) Consumer protection aims to educate the public by informing them of their rights and promoting awareness of safe consumer practices. 3. Apa saja langkah yang diambil OJK untuk meningkatkan literasi keuangan di masyarakat? A) OJK hanya mengandalkan media sosial untuk menyebarkan informasi. B) OJK meluncurkan program pelatihan, seminar, dan sumber daya online untuk meningkatkan literasi keuangan. C) OJK tidak memiliki program untuk literasi keuangan. D) OJK hanya memberikan informasi kepada lembaga keuangan tanpa melibatkan masyarakat. Show Answer Correct Answer: B) OJK meluncurkan program pelatihan, seminar, dan sumber daya online untuk meningkatkan literasi keuangan. 4. FOS stands for ..... A) Friends of Scouting. B) Financial Options Scoring. C) Financial Ombudsman Service. D) Financial Opportunities Scouting. Show Answer Correct Answer: C) Financial Ombudsman Service. 5. Which act ensures that consumers receive clear information about the costs of borrowing money? A) Fair Housing Act. B) Truth in Lending Act (TILA). C) Dodd-Frank Act. D) Fair Credit Reporting Act (FCRA). Show Answer Correct Answer: B) Truth in Lending Act (TILA). 6. This refers to a motor vehicle that is identical or reasonably equivalent to the motor vehicle to be replaced, in terms of specifications and values, subject to availability, as the motor vehicle existed at the time of purchase? A) Brand new motor vehicle. B) Second hand motor vehicle. C) Comparative motor vehicle. D) Comparable motor vehicle. Show Answer Correct Answer: D) Comparable motor vehicle. 7. Interstate commerce means business happening within ONE state. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 8. Match the way fraud may occur in the scenario:A scammer has attached a device to a gas pump to access credit card information. A) Computer. B) Skimming. C) Phishing. D) Stealing. E) Diverting mail. Show Answer Correct Answer: B) Skimming. 9. Selling items to the highest bidder is a bulk transfer A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 10. Rahu Bali purchased a flat for Rs. 50 lacs and found it different from what was agreed. He wants his money back. Suggest him the appropriate authority to file his complaint in the three-tier machinery under the Consumer Protection act, 1986. A) DISTRICT FORUM. B) STATE COMMISSION. C) NATIONAL COMMISSION. D) SUPREME COURT. Show Answer Correct Answer: B) STATE COMMISSION. 11. What is the role of the Better Business Bureau in consumer protection? A) To provide legal advice to consumers. B) To mediate disputes between consumers and businesses. C) To offer financial loans to consumers. D) To regulate international trade. Show Answer Correct Answer: B) To mediate disputes between consumers and businesses. 12. The National Commission for consumer protection is comprised of: A) 1 President, 4 members. B) 2 President, 2 members. C) 1 President, 1 woman member, 2 other members. D) 2 President, 1 woman member and 1 male member. Show Answer Correct Answer: C) 1 President, 1 woman member, 2 other members. 13. The electrical goods which are manufactured with substandard products can deprive a consumer of ..... A) Right to choose. B) Right to safety. C) Right to be heard. D) None of these. Show Answer Correct Answer: B) Right to safety. 14. Which of the following is a car insurance company unlikely to ask for when you're applying for coverage? A) Proof that you have life insurance. B) Proof of how many miles the car has driven. C) The number of accidents you've had in the past. D) None of the above. Show Answer Correct Answer: A) Proof that you have life insurance. 15. 'Jago Grahak Jago' is the publicity campaign undertaken by government in eleventh five year plan to: A) Promote the demand. B) Protect the seller. C) Protect the interest of consumers. D) Promote the development of India. Show Answer Correct Answer: C) Protect the interest of consumers. 16. The Department of Consumer Welfare comes under the: A) Ministry of Trade and Industry. B) Ministry of Health. C) Ministry of Agriculture. D) Ministry of Commerce and Industry. Show Answer Correct Answer: A) Ministry of Trade and Industry. 17. What do the ASAI do for consumers? A) Protect their rights. B) Make sure adverts are honest. C) Make sure adverts have a catchy song. D) Deal with complaints. Show Answer Correct Answer: B) Make sure adverts are honest. 18. State odd one out:District Commission, State Commission, NGO, National Commission A) District Commission. B) State Commission. C) NGO. D) National Commission. Show Answer Correct Answer: C) NGO. 19. What does the Consumer Protection Act, 1986 provide? A) Only for goods. B) Only for services. C) For both goods and services. D) For government employees only. Show Answer Correct Answer: C) For both goods and services. 20. John purchased a brand new Toyota Fortuner for P1, 000, 000 on February 20, 2018, today the total mileage of the said car is 25, 000 kilometers, how much is the reasonable allowance for use? A) 200, 000. B) 250, 000. C) 150, 000. D) 100, 000. Show Answer Correct Answer: B) 250, 000. 21. When someone tries to gain personal information through email it is called A) Fishing. B) Phishing. C) Stealing. D) Hacking. Show Answer Correct Answer: B) Phishing. 22. Telemarketing Scam is defined as: A) Fraudulent phone calls that request money or personal data. B) Fake emails that capture passwords. C) Unauthorized access to databases. D) Legal sales calls offering discounts. Show Answer Correct Answer: A) Fraudulent phone calls that request money or personal data. 23. Which element must be clear when a seller issues an express warranty for a product? A) Beginning and end date terms. B) Third-party financing options. C) General praise about quality. D) Buyer's specific skill level. Show Answer Correct Answer: A) Beginning and end date terms. 24. Jacob is reviewing a contract for a new smartphone service. What is the main focus of the Consumer Contracts Regulations that Jacob should be aware of? A) Reducing consumer complaints. B) Ensuring product affordability. C) Providing clear information about contracts. D) Increasing sales volume. Show Answer Correct Answer: C) Providing clear information about contracts. 25. Wage garnishment occurs when A) The creditor take most of the savings. B) The creditor stops all paychecks. C) Doesn't allow changes in income. D) Takes a portion of your money from your bank account. Show Answer Correct Answer: D) Takes a portion of your money from your bank account. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books