This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 29 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 29 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. How does the Consumer Protection Act 2019 define a consumer? A) A consumer is any individual who provides services to others without receiving payment. B) A consumer is someone who only purchases goods without any payment. C) A consumer is a business entity that sells products to customers. D) A consumer is any person who buys goods or hires services for consideration, including users of those goods or services. Show Answer Correct Answer: D) A consumer is any person who buys goods or hires services for consideration, including users of those goods or services. 2. What is the composition of the State Consumer Disputes Redressal Commission? A) Only a President. B) President and at least 2 members. C) 1 Member only. D) Only government officers. Show Answer Correct Answer: B) President and at least 2 members. 3. A fixed, original expression of a creative work can be protected by a trademark. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 4. Under the Consumer Protection Act, 1986. What is the limitation period for admitting a complaint? A) 1 years. B) 2 years. C) 3 years. D) 4 years. Show Answer Correct Answer: B) 2 years. 5. What are the types of buying motives? A) Rational, Emotional, Product, Patronage. B) Only Rational and Emotional. C) Only Product and Patronage. D) Only Emotional. Show Answer Correct Answer: A) Rational, Emotional, Product, Patronage. 6. What is the main purpose of consumer protection laws? A) To protect consumers from unfair and misleading conduct. B) To promote international cooperation. C) To educate consumers about their economic interests. D) To enforce product safety standards. Show Answer Correct Answer: A) To protect consumers from unfair and misleading conduct. 7. These are the types of customers who never buy a product at a full price. A) Need-based. B) Discount. C) All the above. D) None of the above. Show Answer Correct Answer: B) Discount. 8. Which of the following Right a consumer have against use of hazardous life threatening products? A) Right to be heard. B) Right to Safety. C) Right to seek redressal. D) Right to be informed. Show Answer Correct Answer: B) Right to Safety. 9. Statement I:A 'consumer' is generally understood as a person who uses or consumes goods or avails of any service. Statement II:It does not apply to online transactions through electronic means or by teleshopping A) Statement I is correct and Statement II is wrong. B) Statement II is correct and Statement I is wrong. C) Both the statements are correct. D) Both the statements are incorrect. Show Answer Correct Answer: A) Statement I is correct and Statement II is wrong. 10. What should you do before clicking on a link in an email? A) Click it immediately to see where it goes. B) Forward the email to a friend. C) Verify the sender and check if the link looks legitimate. D) Delete the email without reading. Show Answer Correct Answer: C) Verify the sender and check if the link looks legitimate. 11. Which of the following is NOT included in the guidelines set by the FDCPA? A) Restricting the times of day for calls. B) Restricting threatening language. C) Increasing the frequency of calls. D) Ensuring proper phone etiquette. Show Answer Correct Answer: C) Increasing the frequency of calls. 12. Which is the last item in a distribution channel? A) Consumer. B) Producer. C) Retailer. D) Wholesaler. Show Answer Correct Answer: A) Consumer. 13. Which of the following may help you protect against identity theft? A) Carrying your Social Security card at all times. B) Clicking on pop-up windows to verify their information. C) Contacting your credit card company if you don't receive bills. D) None of the above. Show Answer Correct Answer: C) Contacting your credit card company if you don't receive bills. 14. What do COMREG look after, in relation to the consumer A) Advertising. B) Communication. C) Laws. D) Products. Show Answer Correct Answer: B) Communication. 15. How many basic rights does a consumer have which introduced by Customer international (CI) federation? A) 6. B) 7. C) 9. D) 8. Show Answer Correct Answer: D) 8. 16. Provides payments for care from injury, illness, or preventative care basis A) Disability insurance. B) Personal insurance. C) Automobile insurance. D) Health insurance. Show Answer Correct Answer: D) Health insurance. 17. Individual who buys primarily for personal, family or household use. A) Retailer. B) Marketer. C) Consumer. D) Wholesaler. Show Answer Correct Answer: C) Consumer. 18. What is the responsibility of the consumer to exercise caution in purchasing? A) To ensure the product is safe. B) To negotiate the price. C) To advertise the product. D) To manufacture the product. Show Answer Correct Answer: A) To ensure the product is safe. 19. The practice of comparing the price of products or services from different vendors before buying? A) Express Warranty. B) Impulse Buying. C) Comparison Shopping. D) Timing Purchases. Show Answer Correct Answer: C) Comparison Shopping. 20. Under the Consumer Protection Act, the rights of a consumer do not include to be A) Safety. B) Choose. C) Presented. D) Informed. Show Answer Correct Answer: C) Presented. 21. What constitutes a 'Deficiency' in services as per the Consumer Protection Act? A) A service that is always satisfactory. B) A failure to provide services as promised. C) A service that is not significant. D) A minor issue with the service. Show Answer Correct Answer: B) A failure to provide services as promised. 22. What does the act do? A) Ensures goods are of a certain quality. B) Prohibits consumers buying fault products. C) Prohibits sellers from giving misleading information about a product. D) None of the above. Show Answer Correct Answer: C) Prohibits sellers from giving misleading information about a product. 23. What is the primary purpose of consumer protection laws? A) To safeguard consumers from fraud and deceptive practices. B) To regulate wages across industries. C) To set pricing standards for businesses. D) To ensure all loans are interest-free. Show Answer Correct Answer: A) To safeguard consumers from fraud and deceptive practices. 24. What can a consumer request under the FDCPA? A) More credit. B) Validation of debt. C) Loan forgiveness. D) Lower interest. Show Answer Correct Answer: B) Validation of debt. 25. What is the most common form of open-end credit account? A) Debit cards. B) Cash. C) Credit cards. D) All of the above. Show Answer Correct Answer: C) Credit cards. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books