This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 48 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 48 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. From which entity is the authority to create rules, regulations, and guidance to protect investors granted to by the Dodd-Frank Wall Street Reform and Consumer Protection Act? A) Department of the Treasury. B) U.S. Financial Protection Bureau. C) Securities and Exchange Commission. D) Comptroller of the Currency. Show Answer Correct Answer: C) Securities and Exchange Commission. 2. Mia is trying to understand what the current law applies to regarding digital content. What does it cover? A) Only physical content. B) Only downloaded content. C) Any digital content, physical or downloaded. D) Only streaming content. Show Answer Correct Answer: C) Any digital content, physical or downloaded. 3. What is the purpose of a 'notice to warn' under the Consumer Protection Act 1987? A) To require a person to publish a warning about unsafe goods. B) To inform consumers about product pricing. C) To approve the sale of goods. D) To provide marketing guidelines. Show Answer Correct Answer: A) To require a person to publish a warning about unsafe goods. 4. Where NGO Legal Society is situated? A) Mumbai. B) Tamilnadu. C) New Delhi. D) Kolkata. Show Answer Correct Answer: D) Kolkata. 5. A manufacturer shall be liable under product liability if: A) The product has manufacturing or design defects. B) The product is expensive. C) The packaging is attractive. D) The product is imported. Show Answer Correct Answer: A) The product has manufacturing or design defects. 6. Which type of scam is most frequently reported to the Federal Trade Commission by consumers? A) Phishing scams. B) Imposter scams. C) Lottery scams. D) Online shopping scams. Show Answer Correct Answer: B) Imposter scams. 7. Provides compensation to customers who have suffered financially as a result of the actions of a financial service provider, if the provider is unable to pay the compensation themselves. This is the role of ..... A) Financial Conduct Authority. B) Financial Ombudsman Service. C) Financial Services Compensation Scheme. D) Office of Fair Trading. Show Answer Correct Answer: C) Financial Services Compensation Scheme. 8. Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties? A) The Indian Contract Act, 1872. B) Sale of Goods Act, 1930. C) Consumer Protection Act, 1986. D) None of the above. Show Answer Correct Answer: C) Consumer Protection Act, 1986. 9. In India, which government body is primarily responsible for enforcing consumer protection laws at the national level? A) Ministry of Commerce and Industry. B) Consumer Affairs Department. C) National Consumer Disputes Redressal Commission (NCDRC). D) Reserve Bank of India (RBI). Show Answer Correct Answer: B) Consumer Affairs Department. 10. Purchasing items on the spur of the moment? A) Timing Purchase. B) Comparison Shopping. C) Impulse Buying. D) Unit Pricing. Show Answer Correct Answer: C) Impulse Buying. 11. Aarav is concerned about his rights as a consumer and wants to understand the role of the CCPA as per the Consumer Protection Act, 2019. What is one of the key functions of the CCPA? A) To manage consumer funds. B) To provide legal aid to consumers. C) To conduct inquiries and investigations. D) To represent consumers in court. Show Answer Correct Answer: C) To conduct inquiries and investigations. 12. Which new concept was introduced in CPA 2019? A) Product liability. B) Public interest litigation. C) E-commerce audit. D) Licensing system. Show Answer Correct Answer: A) Product liability. 13. What is the role of consumer organizations in consumer protection? A) Advocate for consumer rights, provide education and information to consumers, and work with government agencies to enforce consumer protection laws. B) Encourage consumers to ignore their rights. C) Lobby for corporate interests. D) Provide false information to consumers. Show Answer Correct Answer: A) Advocate for consumer rights, provide education and information to consumers, and work with government agencies to enforce consumer protection laws. 14. Which of the following is a good way to protect yourself from identity theft? A) Share your passwords with friends. B) Monitor your financial statements regularly. C) Use the same password everywhere. D) Post personal information online. Show Answer Correct Answer: B) Monitor your financial statements regularly. 15. Which of the following statements about consumer rights is true? A) Consumers do not have the right to complain about defective products. B) Consumers have the right to be informed about the products they purchase. C) Consumers have no rights regarding product safety. D) Consumers can be forced to accept products without warranties. Show Answer Correct Answer: B) Consumers have the right to be informed about the products they purchase. 16. ..... concept is based on those companies who believe in this philosophy that quality of goods or services of good standard can easily attract customers. A) Marketing concept. B) Production concept. C) Product concept. D) Selling concept. Show Answer Correct Answer: C) Product concept. 17. Which act makes it illegal to discriminate when renting or selling housing? A) Truth in Lending Act (TILA). B) Fair Debt Collection Practices Act (FDCPA). C) Dodd-Frank Act. D) Fair Housing Act. Show Answer Correct Answer: D) Fair Housing Act. 18. Any person who does not agree with the decision of District Commission can appeal to the A) National Commision. B) High Court. C) State Commission. D) District Senior Commission. Show Answer Correct Answer: C) State Commission. 19. Consumer protection affords safeguards to consumers in which of these areas? A) Safe and well-constructed items. B) Faulty, defective products. C) Clear advertising campaigns. D) Healthful foods and drinks. Show Answer Correct Answer: B) Faulty, defective products. 20. What is the burden of proof on the claimant as per Section 3 in product liability cases? A) To prove the defect. B) To prove negligence. C) To prove safety standards. D) To prove damages. Show Answer Correct Answer: A) To prove the defect. 21. A complaint can be filed against ..... who adopt(s) unfair trade practices. A) Trader only. B) Manufacturer only. C) Trader and Manufacturer. D) Consumer. Show Answer Correct Answer: C) Trader and Manufacturer. 22. What is the role of the District Forum under the Consumer Protection Act? A) To file complaints on behalf of consumers. B) To handle complaints where the value does not exceed Rs. 20 lakh. C) To send goods for testing in a lab. D) To entertain complaints exceeding Rs. 1 crore. Show Answer Correct Answer: B) To handle complaints where the value does not exceed Rs. 20 lakh. 23. In India, it was found that "milk" was diluted with water, detergent and fat. This is known as what type of food? A) A scam food. B) A false food. C) An adulterated food. D) An illegal food (in India). Show Answer Correct Answer: C) An adulterated food. 24. A partial refund on the price of a product? A) Unit Pricing. B) Rebate. C) Service Contract. D) Warranty. Show Answer Correct Answer: B) Rebate. 25. Appeal against the judgment given by a District Forum can be filed in State Commission. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books