This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 61 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 61 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in A) National Commission. B) District Forum. C) Supreme Court of India. D) All of the above. Show Answer Correct Answer: A) National Commission. 2. What can be the maximum claim amount at the district level of the consumer court? A) Less than ₹ 1 lakh. B) ₹ 1 crore. C) Upto ₹ 20 lakhs. D) Above ₹ 1 crore. Show Answer Correct Answer: C) Upto ₹ 20 lakhs. 3. Which private agency is known for giving businesses a "grade" as a way to promote "marketplace trust" ? A) Better Business Bureau. B) Federal Reserve. C) Federal Trade Commission. D) Department of Transportation. Show Answer Correct Answer: A) Better Business Bureau. 4. Chelsey orders a side table to place near her outside grill. She orders on June 1st. On August 1st, she still has not received the grill or any information from the company. She phones them to cancel. She what? A) Can cancel, they needed to tell her if it would be more than 30 days. B) Can not cancel, she needs to give them more time to get the grill to her. C) All the above. D) None of the above. Show Answer Correct Answer: A) Can cancel, they needed to tell her if it would be more than 30 days. 5. Which section of the Consumer Protection Act of India deals with the establishment of consumer protection councils at the district, state, and national levels? A) Section 17. B) Section 6. C) Section 14. D) Section 2. Show Answer Correct Answer: A) Section 17. 6. Notice of exclusion of warranty. A) Disclaimer. B) Bait and switch. C) Puffing. D) Encumbrance. Show Answer Correct Answer: A) Disclaimer. 7. Why is it important for consumers to be aware of side effects of goods? A) Side effects are only relevant for medical products, not everyday goods. B) It is important for consumers to be aware of side effects to make informed choices and ensure their safety. C) Consumers should ignore side effects as they are usually exaggerated. D) Being unaware of side effects can lead to better consumer experiences. Show Answer Correct Answer: B) It is important for consumers to be aware of side effects to make informed choices and ensure their safety. 8. What is the risk associated with providing your bank account details in a "get-rich-quick scheme" ? A) Receiving a percentage of money from another country. B) Losing money to scammers. C) Earning quick and easy money. D) Receiving special prizes. Show Answer Correct Answer: B) Losing money to scammers. 9. A separately purchased agreement by the manufacturer or distributor to cover the costs of repairing the item? A) Implied Warranty. B) Extended Warranty. C) Service Contract. D) Express Warranty. Show Answer Correct Answer: C) Service Contract. 10. Who is defined as a "consumer" under the Consumer Protection Act, 2019? A) A person who buys goods for resale. B) A person who avails services for commercial purposes. C) A person who buys goods or avails services for personal use. D) A person who manufactures goods. Show Answer Correct Answer: C) A person who buys goods or avails services for personal use. 11. A retailer advertises a high-end TV at a very low price to lure shoppers, then claims it's sold out and pressures them to buy a pricier model. What practice does this describe? A) Authorized upselling. B) Comparative advertising. C) Loss leader promotion. D) Bait and switch scheme. Show Answer Correct Answer: D) Bait and switch scheme. 12. The Truth in Lending Act (TILA) helps borrowers understand the cost of credit. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 13. Which of the following is the relief available to a consumer under the Consumer Protection Act, 1986? A) To remove the defect in goods or deficiency in services. B) To replace the defective good with a new one, free from any defect. C) To refund the price paid for the product or the charges paid for the service. D) All of the above. Show Answer Correct Answer: D) All of the above. 14. True or False:The nutrition label only contains what ingredients are included in the product. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 15. Caveat emptor means A) Let the buyer beware. B) Let the seller beware. C) Let the producer beware. D) None of these. Show Answer Correct Answer: A) Let the buyer beware. 16. If a customer is not satisfied with the judgement of state commission, he can file appeal in: A) District Forum. B) Supreme Court. C) High Court. D) National Commission. Show Answer Correct Answer: D) National Commission. 17. A company reboxes previously returned headphones and advertises them as new. Which consumer protection principle is violated? A) Selling returned goods as new is prohibited. B) Cigarettes must carry health warning labels. C) Poisons must have a DANGER statement. D) Using similar brand names to confuse buyers. Show Answer Correct Answer: A) Selling returned goods as new is prohibited. 18. Green shelter concept was introduced by group ..... A) ACME. B) Tata. C) Reliance. D) ICI. Show Answer Correct Answer: A) ACME. 19. Which of the following is NOT covered by the Consumer Protection Act, 2019? A) Unfair trade practices. B) Misleading advertisements. C) Government regulations. D) Defective products. Show Answer Correct Answer: C) Government regulations. 20. Which consumer legislation aims to protect consumers from unfair debt collection practices? A) Fair Credit Reporting Act. B) Equal Housing Act. C) Fair Debt Collection Practices Act. D) Dodd-Frank Act. Show Answer Correct Answer: C) Fair Debt Collection Practices Act. 21. Poppy is studying consumer rights and comes across a regulation that protects consumers from unfair trading practices. She wants to know what year the Consumer Protection from Unfair Trading Regulations were enacted. Can you help her find out? A) 2005. B) 2008. C) 2010. D) 2012. Show Answer Correct Answer: B) 2008. 22. How is a significant imbalance in a contract calculated according to Dexia Nederland? A) Comparing to market prices. B) Comparing to the national law applicable in the absence of the agreement. C) Considering the profit margin. D) Analyzing the consumer's financial status. Show Answer Correct Answer: B) Comparing to the national law applicable in the absence of the agreement. 23. The right to know who requests to view their credit report over the past year A) Creditor. B) Debtor. C) Equal Credit Opportunity Act. D) Fair Credit Billing Act. E) Fair Credit Reporting Act. Show Answer Correct Answer: E) Fair Credit Reporting Act. 24. Identify the name of the law that gives consumers rights when purchasing goods, services and digital content A) Equality Act 2010. B) Data Protection Act 1998. C) Consumer Rights Act 2015. D) Employment Rights Act 1996. Show Answer Correct Answer: C) Consumer Rights Act 2015. 25. Caveat Venditor is the philosophy of "Let the Buyer Beware" . A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books