This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 63 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 63 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What is the last step in the consumer complaint process? A) Speak to a manager. B) Contact the manufacturer. C) Contact a consumer group. D) Bring a lawsuit. Show Answer Correct Answer: D) Bring a lawsuit. 2. When is consumer day celebrated? A) 15th March. B) 10th March. C) 18th March. D) 14th March. Show Answer Correct Answer: A) 15th March. 3. What measures does the Standards Organization of Nigeria take to ensure product quality? A) Offering discounts on products. B) The Standards Organization of Nigeria ensures product quality by setting standards, conducting inspections, certifying compliant products, and enforcing regulations. C) Providing free samples to consumers. D) Conducting market surveys. Show Answer Correct Answer: B) The Standards Organization of Nigeria ensures product quality by setting standards, conducting inspections, certifying compliant products, and enforcing regulations. 4. Which of the following is an independent organisation with a remit to regulate the actions of providers of financial services? A) Financial Conduct Authority. B) Financial Services Compensation Scheme. C) Financial Ombudsman Service. D) Consumer Credit Act. Show Answer Correct Answer: A) Financial Conduct Authority. 5. Which of the following shows business to consumer side of E-commerce? A) E-tailing. B) E-marketing. C) E-Security. D) E-Advertising. Show Answer Correct Answer: A) E-tailing. 6. The responsibility for loss or damage to goods. A) Risk of Loss. B) Ownership. C) Plea. D) Consideration. Show Answer Correct Answer: A) Risk of Loss. 7. Written guarantee that comes in two forms:Full Warranty or Limited Warranty. A) Implied Warranty. B) Express Warranty. C) All the above. D) None of the above. Show Answer Correct Answer: B) Express Warranty. 8. What is the maximum age limit for members of District Forum? A) 67. B) 70. C) 65. D) 68. Show Answer Correct Answer: C) 65. 9. Agency concerned on Products related to agriculture A) Department of Agriculture. B) Department of Health. C) Department of Trade and Industry. D) Department of Finance. Show Answer Correct Answer: A) Department of Agriculture. 10. ..... are made to hear complaints of the value less than 1 crore A) State Commission. B) District Commission. C) National Comission. D) None of the above. Show Answer Correct Answer: B) District Commission. 11. Which authority can take suo moto action against unfair trade practices? A) State Commission. B) District Forum. C) Central Consumer Protection Authority (CCPA). D) National Commission. Show Answer Correct Answer: C) Central Consumer Protection Authority (CCPA). 12. What does privity of contract imply in product liability? A) Only the consumer who entered into the contract can claim. B) Any injured party can claim compensation. C) The seller is always liable. D) The manufacturer is not liable. Show Answer Correct Answer: A) Only the consumer who entered into the contract can claim. 13. What is the purpose of consumer courts? A) To provide entertainment. B) To settle consumer disputes. C) To promote businesses. D) To regulate prices. Show Answer Correct Answer: B) To settle consumer disputes. 14. Which of the following skills is essential for effective teamwork in the workplace? A) Technical expertise. B) Positive work ethic. C) Punctuality. D) Communication skills. Show Answer Correct Answer: D) Communication skills. 15. What do you NOT have protection with consumer protection laws? A) Fake or misleading products. B) Fake brand names/logos. C) Home solicitation. D) Persuasive advertising. Show Answer Correct Answer: D) Persuasive advertising. 16. Only the federal government can enforce consumer protection laws. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 17. The goods which satisfy human wants directly are called: A) Consumer goods. B) Producer goods. C) Public goods. D) Intermediate goods. Show Answer Correct Answer: A) Consumer goods. 18. What is the pecuniary jurisdiction of distinct forum? A) 5 lakhs. B) 10 lakhs. C) 20 lakhs. D) 15 lakhs. Show Answer Correct Answer: C) 20 lakhs. 19. Which organisation's work focuses on supervision to ensure procedures and practices are in the interests of the consumer? A) Office of Fair Trading (OFT). B) Financial Ombudsmen Service (FOS). C) Financial Conduct Authority(FCA). D) None of the above. Show Answer Correct Answer: C) Financial Conduct Authority(FCA). 20. Which section of the Act deals with mediation? A) Section 69. B) Section 25. C) Section 74. D) Section 58. Show Answer Correct Answer: C) Section 74. 21. What constitutes unfair trade practices according to the Act? A) Transparent pricing strategies. B) Accurate product descriptions. C) Unfair trade practices include deceptive advertising, false representation, misleading pricing, and creating unfair competitive advantages. D) Promotional discounts for loyal customers. Show Answer Correct Answer: C) Unfair trade practices include deceptive advertising, false representation, misleading pricing, and creating unfair competitive advantages. 22. Which organisation protects savers in banks and building societies up to £5, 000? A) Financial Conduct Authority. B) Financial Services Compensation Scheme. C) Financial Ombudsmen Service. D) None of the above. Show Answer Correct Answer: B) Financial Services Compensation Scheme. 23. What is product liability? A) Legal responsibility of a manufacturer or seller for injuries or damages caused by a faulty product. B) Legal responsibility of a consumer for injuries or damages caused by a defective product. C) Legal responsibility of a manufacturer or seller for injuries or damages caused by a defective product. D) Legal responsibility of a manufacturer or seller for injuries or damages caused by a non-defective product. Show Answer Correct Answer: C) Legal responsibility of a manufacturer or seller for injuries or damages caused by a defective product. 24. Truth in Lending Act of 1968 informs people of ..... A) Security interest. B) APR. C) Amount financed. D) All of the above. Show Answer Correct Answer: D) All of the above. 25. Atisha buys a mobile phone from Rupert for RM 800. One week later, while Atisha uses his mobile, it explodes and causes severe burns to Atisha. Atishay complaint to Rupert for replacement but Rupert refuses to replace. Name the right which is being violated by Rupert . A) Right to Safety. B) Right to redress. C) Right to be heard. D) Right to Consumer Education. Show Answer Correct Answer: B) Right to redress. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books