This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 66 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 66 (17 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Fraud is defined as: A) Unintentional error in billing. B) Intentional deception for financial or personal gain. C) Legal investment with high returns. D) A protective law for consumers. Show Answer Correct Answer: B) Intentional deception for financial or personal gain. 2. What is a 'prohibition notice' under the Consumer Protection Act 1987? A) A notice allowing the sale of unsafe goods. B) A notice for product pricing. C) A notice prohibiting the supply of unsafe goods. D) A notice for marketing approval. Show Answer Correct Answer: C) A notice prohibiting the supply of unsafe goods. 3. Which is a way to gain customer satisfaction? A) Confidence in service. B) Not dealing with problems. C) Slow service. D) Long queues. Show Answer Correct Answer: A) Confidence in service. 4. The consumer has the right to get compensation against unfair trade practices under right to A) Right to choose. B) Right to seek redress. C) Right to safety. D) None of the above. Show Answer Correct Answer: B) Right to seek redress. 5. What is the CCPA's approach to consumer rights violations? A) To focus solely on e-commerce issues. B) To protect consumer rights as a class. C) To act only on individual complaints. D) To ignore minor violations. Show Answer Correct Answer: B) To protect consumer rights as a class. 6. What is the purpose of the OECD global recalls portal? A) To collect and share information about product recall notices. B) To promote international cooperation in consumer protection. C) To develop policy recommendations for the digital marketplace. D) To educate consumers about their economic interests. Show Answer Correct Answer: A) To collect and share information about product recall notices. 7. A cease and desist order is a court-enforced order requiring a company to stop certain conduct A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 8. Financial services compensation scheme should be a last resort A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 9. When a business lures you into a store with a great bargain that doesn't really exist, and then tries to sell you something else more expensive. A) Bait and Switch. B) Fraudulent Misrepresentation. C) Interstate Commerce. D) None of the above. Show Answer Correct Answer: A) Bait and Switch. 10. What does the Children's Online Privacy Protection Act govern? A) The education of children about online safety. B) The advertising of children's products. C) The collection of information from children under 13. D) The sale of children's toys. Show Answer Correct Answer: C) The collection of information from children under 13. 11. Which of these is not guaranteed by sale of goods and supply of services Act. 1980 regarding services. A) Must be carried out with reasonable skill. B) Must use goods of merchantable quality. C) Must be done well. D) Must be carried out with due care and diligence. Show Answer Correct Answer: C) Must be done well. 12. Safety standards for goods are regulated under: A) Section 18 CPA. B) Section 20 CPA. C) Section 25 CPA. D) Section 27 CPA. Show Answer Correct Answer: B) Section 20 CPA. 13. What is the main goal of consumer protection laws? A) To support sellers. B) To protect buyers from fraud and unsafe products. C) To increase taxes. D) To advertise products. Show Answer Correct Answer: B) To protect buyers from fraud and unsafe products. 14. Independent agency of the US government that promotes consumer protection and the elimination of anti-competitive business practices? A) FTC. B) CPSC. C) IRS. D) BBB. Show Answer Correct Answer: A) FTC. 15. Bajaj Auto Ltd. purchased a machinery for Rs. 5 crore from Priya Ltd. and found it defective. Despite many complaints the defect was not rectified. Suggest Bajaj Auto Ltd. the appropriate forum to file their complaint in the three-tier machinery under the Consumer Protection Act. A) DISTRICT FORUM. B) STATE COMMISSION. C) NATIONAL COMMISSION. D) SUPREME COURT. Show Answer Correct Answer: C) NATIONAL COMMISSION. 16. Chase is concerned he will be turned down for a loan because he is a single male. What law protects him against this concern? A) Equal Credit Opportunity Act. B) Fair Credit Billing Act. C) Fair Credit Reporting Act. D) Fair Debt Collections Act. Show Answer Correct Answer: A) Equal Credit Opportunity Act. 17. Which agency enforces laws against deceptive advertising and unfair business practices? A) Better Business Bureau (BBB). B) Federal Deposit Insurance Corporation (FDIC). C) Securities and Exchange Commission (SEC). D) Federal Trade Commission (FTC). Show Answer Correct Answer: D) Federal Trade Commission (FTC). ← PreviousRelated QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books