This quiz works best with JavaScript enabled. Home > Cbse > Class 11 > Commerce > Business Studies > Class 11 Business Studies Chapter 4 Business Services – Quiz 1 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 1 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which is not included in Insurance work. A) Division of risk. B) Helpful in capital formation. C) To give loan. D) None of these. Show Answer Correct Answer: C) To give loan. 2. Which of the following is not a service? A) COMMUNICATION. B) BANKING. C) AUTOMOBILE. D) INSURANCE. Show Answer Correct Answer: C) AUTOMOBILE. 3. Which of the following bank accounts accumulate the features of two or more accounts? A) Saving account. B) Current account. C) Recurring deposit account. D) MODA. Show Answer Correct Answer: D) MODA. 4. What workplace outcomes do sustainability procedures aim to support regarding health and comfort? A) Higher noise levels and faster pace. B) Good air quality and making sure workers are safe at work. C) Eliminating all breaks. D) Mandatory overtime. Show Answer Correct Answer: B) Good air quality and making sure workers are safe at work. 5. WHICH ACCOUNT GIVES MAXIMUM INTEREST? A) CURRENT ACCOUNT. B) FIXED DEPOSIT ACCOUNT. C) SAVING ACCOUNT. D) RECURRING ACCOUNT. Show Answer Correct Answer: B) FIXED DEPOSIT ACCOUNT. 6. What is important for employees to project to inspire the client base? A) A casual demeanor. B) A professional image. C) A relaxed approach. D) A competitive attitude. Show Answer Correct Answer: B) A professional image. 7. Cheques which are to be deposited only in the payees account are A) Crossed cheque. B) Blank cheque. C) Order cheque. D) Bearer cheque. Show Answer Correct Answer: A) Crossed cheque. 8. Which of the following is the full form of ATM? A) Automatic Take Money. B) Any Time Money. C) Automated Teller Machine. D) None of these. Show Answer Correct Answer: C) Automated Teller Machine. 9. Which of the following is not an example of the different types of customers typically found in a business services environment? A) Internal. B) Internet. C) New. D) External. E) Repeat. Show Answer Correct Answer: B) Internet. 10. Contoh dari bisnis industri adalah A) Jual mas. B) Bengkel. C) Rumah makan. D) Pabrik Ban. Show Answer Correct Answer: D) Pabrik Ban. 11. What are the risks associated with outsourcing business services? A) Enhanced data security measures. B) Increased control over business processes. C) Risks associated with outsourcing business services include loss of control, data security issues, communication barriers, dependency on providers, and hidden costs. D) Improved communication with clients. Show Answer Correct Answer: C) Risks associated with outsourcing business services include loss of control, data security issues, communication barriers, dependency on providers, and hidden costs. 12. Another name for insured is assurance underwriter A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 13. THE CARD USED TO WITHDRAW THE MONEY FROM OUR OWN ACCOUNT IS ..... A) CASH CARD. B) DEBIT CARD. C) E-CARD. D) CREDIT CARD. Show Answer Correct Answer: B) DEBIT CARD. 14. If a person take fire insurance policy from 3 insurers. During loss due to fire he will get A) Loss amount compensation from all three separately. B) Loss amount, which will be contributed by all three. C) Policy amount from all insurance. D) None of the above. Show Answer Correct Answer: B) Loss amount, which will be contributed by all three. 15. RTO's provide online management systems to support VET. These may include: A) QMS and MySkills. B) QMS and aXcelerate. C) RTO Management Services. D) AXcelerate and RTO Management Services. Show Answer Correct Answer: B) QMS and aXcelerate. 16. Which of the following is not applicable in life insurance contract? A) Conditional contract. B) Unilateral contract. C) Indemnity contract. D) None of these. Show Answer Correct Answer: C) Indemnity contract. 17. In which of the following types of accounts, a depositor can deposit a fixed amount every month for a fixed period? A) Recurring deposit account. B) Multi option deposit account. C) Current deposit account. D) Fixed deposit account. Show Answer Correct Answer: A) Recurring deposit account. 18. Sorting records according to their date, with the most recent at the top. This is an example of: A) Time Filing. B) Chronological Filing. C) Geographical Filing. D) Numerical Filing. Show Answer Correct Answer: B) Chronological Filing. 19. Which of the following is a feature of services? A) Ownership transfer. B) Inconsistency. C) Standardization. D) Tangible products. Show Answer Correct Answer: B) Inconsistency. 20. Under which policy are the goods insured for an agreed value between the insurer and the insured at the time of taking the policy? A) Floating Policy. B) Valued Policy. C) Mixed Policy. D) Timed Policy. Show Answer Correct Answer: B) Valued Policy. 21. How many focus areas are there in the 240 hour Business Services course? A) 1. B) 14. C) 8. D) 7. Show Answer Correct Answer: D) 7. 22. The bank which controls and coordinates currency and credit policy of India is ..... A) RBI. B) SBI. C) ICICI Bank. D) None of the above. Show Answer Correct Answer: A) RBI. 23. Import-Export Bank is: A) Commercial Bank. B) Special Bank. C) Central Bank. D) Cooperative Bank. Show Answer Correct Answer: B) Special Bank. 24. In fire insurance, the policy-holder need to have insurable interest in the goods only at the time of taking the policy. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 25. ..... principal states, the insurer step into the shoes of insured. A) Contribution. B) Subrogation. C) Mitigation. D) Indeminity. Show Answer Correct Answer: B) Subrogation. 26. Which deposits are repaid to the customers after the expiry of a decided time? A) Security Deposits. B) Fixed Deposits. C) Time Deposits. D) Cash Deposits. Show Answer Correct Answer: C) Time Deposits. 27. In a life insurance contract, insurable interest must exist both at the time of making the contract and at the time of payment under the policy. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 28. Manakah di antara berikut ini yang merupakan fitur dari perangkat lunak kantor modern? A) Pengeditan offline saja. B) Tidak ada integrasi dengan layanan cloud. C) Alat pemformatan terbatas. D) Kolaborasi waktu nyata. Show Answer Correct Answer: D) Kolaborasi waktu nyata. 29. Students do not need to complete a Work Ready Program prior to their work placement. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 30. Principle of unity of command given by A) Peter F drucker. B) Henri fayol. C) FW Taylor. D) Maslow. Show Answer Correct Answer: B) Henri fayol. 31. Which of the following is not a business service? A) Healthcare. B) Finance. C) Transportation. D) Production. Show Answer Correct Answer: D) Production. 32. Identify the Principle which says that, 'The insured should have pecuniary interest in the subject matter'. A) Principle of the Utmost faith. B) Principle of Insurable Interest. C) Principle of Contribution. D) Principle of Indemnity. Show Answer Correct Answer: B) Principle of Insurable Interest. 33. Which of the following is a characteristic of services? A) Can be stored. B) Involves customer participation. C) Can be touched. D) Always consistent. Show Answer Correct Answer: B) Involves customer participation. 34. WHICH OF THE FOLLOWING ELEMENT IS PRESENT IN THE CASE OF LIFE INSURANCE? A) SECURITY. B) INVESTMENT. C) BOTH A AND B. D) PROFIT. Show Answer Correct Answer: C) BOTH A AND B. 35. State which of the following statements is false? A) Recurring deposit account is a time deposit account. B) Number of transactions every month is limited in saving bank account. C) A current account can be opened with an initial deposit of 5, 000. D) Fixed deposit account is demand deposit. Show Answer Correct Answer: D) Fixed deposit account is demand deposit. 36. In recurring deposit account, the depositor enjoys the liquidity of saving account and interest rate of fixed deposit account. A) True. B) False. C) Can't say. D) Partially true. Show Answer Correct Answer: B) False. 37. A business wants to promote its products through mobile advertisements and online platforms. Which service will be most useful? A) Banking. B) Insurance. C) Transportation. D) Telecommunication. Show Answer Correct Answer: D) Telecommunication. 38. According to the text, what penalty range can businesses face under the Protection of the Environment Operations Act (NSW) for non-compliance? A) Warnings only. B) On-the-spot fines to $ 5 million fines and up to 7 years gaol. C) Community service orders only. D) Up to $ 100, 000 fines and 1 year gaol. Show Answer Correct Answer: B) On-the-spot fines to $ 5 million fines and up to 7 years gaol. 39. Time utility is created by ..... A) Transportation. B) Warehousing. C) Banking. D) Communication. Show Answer Correct Answer: A) Transportation. 40. How do professional services differ from personal services? A) Professional services are only available to businesses, not individuals. B) Professional services are always more expensive than personal services. C) Professional services are specialized and often require formal qualifications, while personal services focus on individual needs and may not require such qualifications. D) Personal services are only provided by licensed professionals. Show Answer Correct Answer: C) Professional services are specialized and often require formal qualifications, while personal services focus on individual needs and may not require such qualifications. 41. What is one way sports businesses can provide services? A) By increasing advertising. B) By reducing service costs. C) By offering online courses. D) By contracting in a person or business. Show Answer Correct Answer: D) By contracting in a person or business. 42. The subject matter of life insurance is ..... A) Ship. B) Cargo. C) Building. D) Human. Show Answer Correct Answer: D) Human. 43. Which of the following is not a part of marine insurance? A) Hull insurance. B) Freight insurance. C) Cargo insurance. D) Port insurance. Show Answer Correct Answer: D) Port insurance. 44. What future-focused idea is emphasised regarding sustainability procedures? A) They are only for immediate crises. B) They help ensure the workplace remains successful and kind to the planet in the long run. C) They mainly add paperwork without benefits. D) They are designed to be temporary. Show Answer Correct Answer: B) They help ensure the workplace remains successful and kind to the planet in the long run. 45. Insurance is a contract between ..... and ..... A) Agent, Insurance. B) Insured, Insurance. C) Insurer, Insured. D) Insurer, Family. Show Answer Correct Answer: C) Insurer, Insured. 46. Apa peran seorang asisten administrasi? A) Peran seorang asisten administrasi adalah memberikan dukungan administratif untuk memastikan operasi kantor yang efisien. B) Untuk melakukan pelatihan teknis bagi karyawan. C) Untuk mengawasi strategi departemen pemasaran. D) Untuk mengelola investasi keuangan perusahaan. Show Answer Correct Answer: A) Peran seorang asisten administrasi adalah memberikan dukungan administratif untuk memastikan operasi kantor yang efisien. 47. The functions of a commercial bank include: A) Acceptance of Deposits. B) Granting of loans. C) Locker facility. D) All of the above. Show Answer Correct Answer: D) All of the above. 48. Which of the following is an example of telecommunication in business? A) A warehouse storing goods for a retailer. B) A transport company delivering goods across the UAE. C) A company using video conferencing to talk to clients. D) A bank providing loans to new businesses. Show Answer Correct Answer: C) A company using video conferencing to talk to clients. 49. What is the most common method of customer communication in our centers? A) Chat or Online Forms. B) Email Communication. C) In-person Visits. D) Phone Calls. Show Answer Correct Answer: D) Phone Calls. 50. Insured or insurer must disclose materials facts to each other .This is related to A) Principle of indemnity. B) Principle by causa Proxima. C) Principle if insurable interest. D) Principle of utmost good faith. Show Answer Correct Answer: D) Principle of utmost good faith. 51. The person or firm who gets compensation is called: A) Happening of an event. B) Insurer. C) Premium. D) Insured. Show Answer Correct Answer: D) Insured. 52. Why would you want to have a savings account? A) To put money towards retirement. B) It is safe and ensured while kept in the bank. C) Purchases are easier through savings accounts. D) To show that you have money. Show Answer Correct Answer: B) It is safe and ensured while kept in the bank. 53. Which of the following products is an example of intangible dominant? A) Insurance. B) Farming. C) Teaching. D) Mining. Show Answer Correct Answer: C) Teaching. 54. Refer to the image featuring a napkin with the words "REDUCE REUSE RECYCLE" next to a coffee mug and pen. Which best practice from the text does this image illustrate? A) Benchmarking financial performance. B) Waste reduction through recycling and reuse programs. C) Ignoring audits to save time. D) Expanding energy use to increase output. Show Answer Correct Answer: B) Waste reduction through recycling and reuse programs. 55. The fee charged by the insurer on account of providing services is called ..... A) Profit. B) Dividend. C) Premium. D) Intallment. Show Answer Correct Answer: C) Premium. 56. After paying the full compensation, the insurer enters into the shoe of insured.This is related to A) Principle of good faith. B) Principle of contribution. C) Principe of subrogation. D) Principle of indemnity. Show Answer Correct Answer: C) Principe of subrogation. 57. The insured gets loss amount or policy amount, whichever is less. This is related to A) Principle of indemnity. B) Principle of contribution. C) Principle of utmost good faith. D) Principle of causa proxima. Show Answer Correct Answer: A) Principle of indemnity. 58. The purpose of principle of ..... is to put the insured, in the event of loss, in the same position that he occupied immediately before the happening of the event. A) Subrogation. B) Indemnity. C) Mitigation. D) None of these. Show Answer Correct Answer: B) Indemnity. 59. In fire and marine insurance, the insured event may or may not happen. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 60. An arrangement by which a bank allows its customer to borrow money up to the specified limit. A) Cash credits. B) Account page. C) Pass book. D) Cash book. Show Answer Correct Answer: A) Cash credits. 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