This quiz works best with JavaScript enabled. Home > Cbse > Class 11 > Commerce > Business Studies > Class 11 Business Studies Chapter 4 Business Services – Quiz 8 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 8 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Written contract between the insured and the insurer is known as ..... A) Policy. B) Insurer. C) Premiun. D) Insured. Show Answer Correct Answer: A) Policy. 2. 4) ..... policy covers all types of risks of a vessel while it is anchored at the port for a particular period of time. A) Port risk. B) Voyage. C) Floating. D) None of the above. Show Answer Correct Answer: A) Port risk. 3. Which first responders are listed as taking responsibility for controlling an immediate incident? A) Safework NSW inspectors. B) Fire and Rescue NSW, NSW Police and NSW Ambulance Services. C) Local councillors. D) Commonwealth Department of Finance. Show Answer Correct Answer: B) Fire and Rescue NSW, NSW Police and NSW Ambulance Services. 4. Teachers' who are delivering a VET course must hold a qualification at least to the level of being delivered AND A) 6 months work experience. B) A teacher degree. C) A current Certificate IV in Training and Assessment. D) A trade certificate. Show Answer Correct Answer: C) A current Certificate IV in Training and Assessment. 5. It is the right of an insurer who has paid claim under insurance, to call upon other liable insurers to make payment for the loss. Which of the following principle is relevant to the above statement? A) Principle of subrogation. B) Principle of contribution. C) Principle of utmost good faith. D) Principle of Indemnity. Show Answer Correct Answer: B) Principle of contribution. 6. Insurance is a ..... A) Specified event. B) Contract. C) Compensation. D) Payment. Show Answer Correct Answer: B) Contract. 7. Which business service helps in storing goods safely until they are sold? A) Insurance. B) Banking. C) Transportation. D) Warehousing. Show Answer Correct Answer: D) Warehousing. 8. What is a key characteristic that distinguishes services from goods? A) Services involve ownership transfer. B) Services can be stored. C) Services are intangible. D) Services are tangible. Show Answer Correct Answer: C) Services are intangible. 9. What is a common feature of customer service in sports businesses? A) Free gym memberships. B) Reception desk welcomes. C) Online booking systems. D) Discounted merchandise. Show Answer Correct Answer: B) Reception desk welcomes. 10. Teknologi manakah yang membantu dalam mengotomatisasi tugas-tugas berulang? A) Otomatisasi Proses Robotik (RPA). B) Kecerdasan Buatan (AI). C) Komputasi Awan. D) Analisis Data. Show Answer Correct Answer: A) Otomatisasi Proses Robotik (RPA). 11. Mr. Narayan desires to have two benefits from his bank account first, to earn higher interest on balance and 2nd to face minimum risk of dishonoring a cheque. Which type of account should be opened by him in Punjab National Bank? A) Current account. B) Fixed deposit account. C) Saving account. D) Multiple options account. Show Answer Correct Answer: D) Multiple options account. 12. Bank does not provide interest on this account. A) Fixed deposit account. B) MOD. C) Saving account. D) Current account. Show Answer Correct Answer: D) Current account. 13. World bank is a International Bank. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 14. Unsolicited e-mail is called what? A) Junk mail. B) Spam. C) Extra mail. D) None. Show Answer Correct Answer: B) Spam. 15. What kind of policy covers all types of risks of a vessel while it is anchored at the port for a particular period of time? A) Cargo Policy. B) Voyage Policy. C) Floating Policy. D) Port Risk Policy. Show Answer Correct Answer: D) Port Risk Policy. 16. What are some common business services that companies outsource? A) IT support, customer service, human resources, accounting, marketing. B) Legal services. C) Real estate management. D) Supply chain logistics. Show Answer Correct Answer: A) IT support, customer service, human resources, accounting, marketing. 17. ..... possess the right of issuing currency in India. A) CENTRAL BANK. B) STATE BANK. C) INTERNATIONAL BANKS. D) None of the above. Show Answer Correct Answer: A) CENTRAL BANK. 18. What is the main purpose of insurance? A) To sell goods. B) To minimize financial loss. C) To provide loans. D) To create wealth. Show Answer Correct Answer: B) To minimize financial loss. 19. Software apa yang digunakan untuk membuat presentasi? A) Adobe Photoshop. B) Google Sheets. C) Microsoft Word. D) Microsoft PowerPoint. Show Answer Correct Answer: D) Microsoft PowerPoint. 20. According to the text, what is the significance of customer service in business? A) It only applies to large organizations. B) It is irrelevant to customer satisfaction. C) It is a minor aspect of business operations. D) It is the main factor in business services. Show Answer Correct Answer: D) It is the main factor in business services. 21. SBI is a ..... bank A) Private bank. B) Public bank. C) Foreign bank. D) None of the above. Show Answer Correct Answer: B) Public bank. 22. Yang termasuk metode layanan pelanggan berikut ini adalah? A) Hanya melalui media sosial. B) Tidak ada di atas. C) Hanya secara langsung. D) Email dan telepon. Show Answer Correct Answer: D) Email dan telepon. 23. Which demographic category might include classifications such as "low-income" or "middle class" ? A) Gender. B) Age. C) Socio-economic group. D) Ethnic minority grouping. Show Answer Correct Answer: C) Socio-economic group. 24. Which group is considered an external stakeholder? A) Employees. B) Government agencies and departments. C) Managers. D) Owners/shareholders. Show Answer Correct Answer: B) Government agencies and departments. 25. Apa yang dimaksud dengan 'place utility'? A) Mengubah bentuk produk. B) Menciptakan produk baru. C) Menyediakan layanan secara online. D) Memindahkan barang dari satu lokasi ke lokasi lain. Show Answer Correct Answer: D) Memindahkan barang dari satu lokasi ke lokasi lain. 26. OD facility is rendered to: A) Saving account holders. B) Recurring deposit account holders. C) Fixed deposit account holders. D) Current account holders. Show Answer Correct Answer: D) Current account holders. 27. Which of the following is not applicable in life insurance contracts- A) Indemnity contract. B) Unilateral contract. C) Conditional contract. D) None of these. Show Answer Correct Answer: A) Indemnity contract. 28. Which one is not a function of central bank? A) Direct selling of currency to Retail customer. B) Lender of last resort to Banks. C) Printing the currency. D) Fixing Interest Rate. Show Answer Correct Answer: A) Direct selling of currency to Retail customer. 29. Which of the following is not related to Life Insurance Contract? A) Conditional Contract. B) Unilateral Contract. C) Indemnity Contract. D) None of these. Show Answer Correct Answer: C) Indemnity Contract. 30. Items that can be seen and touched are known as ..... A) Goods. B) Services. C) All the above. D) None of the above. Show Answer Correct Answer: A) Goods. 31. E-banking provides communication services through internet . A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 32. In which type of Account the rate of interest is generally highest? A) Multiple option Account. B) Current Account. C) Fixed Deposit Account. D) Recurring Deposit Account. E) Savings Account. Show Answer Correct Answer: C) Fixed Deposit Account. 33. Overdrafts are only allowed in current accounts A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 34. How can outsourcing impact a company's efficiency? A) Outsourcing can improve efficiency by allowing companies to focus on core activities, reduce costs, and access specialized expertise. B) Outsourcing has no effect on a company's focus or productivity. C) Outsourcing eliminates the need for any management oversight. D) Outsourcing always increases operational costs. Show Answer Correct Answer: A) Outsourcing can improve efficiency by allowing companies to focus on core activities, reduce costs, and access specialized expertise. 35. Which insurance reimburses the loss of freight to the shipping company? A) Hull Insurance. B) Cargo Insurance. C) Ship Insurance. D) Freight Insurance. Show Answer Correct Answer: D) Freight Insurance. 36. State the difference between goods and services on the basis of inventory A) Services can be stored while goods cannot be stored. B) Services and goods both can be stored. C) Services cannot be stored while goods can be stored. D) None of them. Show Answer Correct Answer: C) Services cannot be stored while goods can be stored. 37. In case of which card holder can spend money only up to the balance in his account A) Credit card. B) Debit card. C) Both a and b. D) None of these. Show Answer Correct Answer: B) Debit card. 38. Which of the following is NOT one of the three essential supports for office management mentioned in the text? A) Relevant information and communication technology. B) Quality information management. C) Effective communication systems. D) Advanced marketing strategies. Show Answer Correct Answer: D) Advanced marketing strategies. 39. Which the following is least popular amongst public? A) Fixed Deposit Account. B) Multiple option Account. C) Current Account. D) Savings Account. E) Recurring Deposit Account. Show Answer Correct Answer: B) Multiple option Account. 40. Which type of insurance is mandatory for vehicles used in business? A) Marine Insurance. B) Fire Insurance. C) Motor Insurance. D) Life Insurance. Show Answer Correct Answer: C) Motor Insurance. 41. What is the significance of warehousing in supply chain management? A) Warehousing eliminates the need for inventory management. B) Warehousing is only important for manufacturing companies. C) Warehousing is significant in supply chain management as it enables effective inventory management, reduces costs, and enhances responsiveness to market demand. D) Warehousing increases transportation time and costs. Show Answer Correct Answer: C) Warehousing is significant in supply chain management as it enables effective inventory management, reduces costs, and enhances responsiveness to market demand. 42. The minimum period of deposit in case of recurring deposit account is ..... and maximum is ..... . A) 4 months, 1 year. B) 8 months, 3 years. C) 12 months, 2 years. D) 6 months, 10 years. Show Answer Correct Answer: D) 6 months, 10 years. 43. In ..... generally interest is not received. A) Current account. B) Fixed deposit account. C) Saving bank account. D) Recurring deposit account. Show Answer Correct Answer: A) Current account. 44. Which of the following can never be dishonored? A) Bank draft. B) Cheque. C) Both (a) and (b). D) None of these. Show Answer Correct Answer: A) Bank draft. 45. The HSC external examination is compulsory for all VET students? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 46. Which type of business activity involves extracting raw materials from the earth, such as coal or oil? A) Extractive Business. B) Industrial Business. C) Service Business. D) Agrarian Business. Show Answer Correct Answer: A) Extractive Business. 47. ..... account is most suitable for business organization. A) Multiple Option Deposit. B) Savings Deposit. C) Current Deposit. D) Fixed Deposit. Show Answer Correct Answer: C) Current Deposit. 48. Apa yang dimaksud dengan CRM dalam teknologi bisnis? A) Model Hubungan Klien. B) Manajemen Hubungan Pelanggan. C) Manajemen Sumber Daya Pelanggan. D) Manajemen Hubungan Konsumen. Show Answer Correct Answer: B) Manajemen Hubungan Pelanggan. 49. How to prove your point of view? A) Express your opinion. B) Cry. C) Provide facts and evidence. D) Be emotional. Show Answer Correct Answer: C) Provide facts and evidence. 50. What factors should a business consider before outsourcing? A) Less need for training staff. B) Increased employee turnover. C) Higher production speed. D) Cost-effectiveness, quality, expertise, risks, customer service impact, communication, alignment with goals. Show Answer Correct Answer: D) Cost-effectiveness, quality, expertise, risks, customer service impact, communication, alignment with goals. 51. Which of the following is a contract of indemnity A) Life Insurance. B) Fire insurance. C) Marine insurance. D) Both b and c. Show Answer Correct Answer: D) Both b and c. 52. IT REFERS TO THE PECUNIARY INTEREST IN THE SUBJECT MATTER OF THE CONTRACT OF INSURANCE. IDENTIFY THE CONCEPT. A) MITIGATION. B) INDEMNITY. C) INSURABLE INTEREST. D) SUBROGATION. Show Answer Correct Answer: B) INDEMNITY. 53. The largest commercial bank of india is ..... A) RBI. B) PNB. C) SBI. D) ICICI. Show Answer Correct Answer: C) SBI. 54. List two types of insurance that businesses commonly use. A) General Liability Insurance, Property Insurance. B) Travel Insurance. C) Health Insurance. D) Life Insurance. Show Answer Correct Answer: A) General Liability Insurance, Property Insurance. 55. Safety is the responsibility of: A) Individual. B) The teacher. C) Everyone. D) SafeWork NSW. Show Answer Correct Answer: C) Everyone. 56. Which of the following service of bank permit withdrawal of money more than the balance in the account? A) Overdraft. B) Banker's Cheque. C) Bank draft. D) Fixed Deposit. Show Answer Correct Answer: A) Overdraft. 57. How does B2B e-commerce differ from B2C? A) B2C e-commerce involves only wholesale transactions. B) B2B e-commerce focuses solely on consumer products. C) B2B e-commerce is only for large corporations. D) B2B e-commerce is between businesses, while B2C e-commerce is between businesses and consumers. Show Answer Correct Answer: D) B2B e-commerce is between businesses, while B2C e-commerce is between businesses and consumers. 58. What type of service is provided by NGOs for social goals? A) Personal services. B) Business services. C) Social services. D) E-banking services. Show Answer Correct Answer: C) Social services. 59. Overdraft facilities is available only on A) Saving Account deposits. B) Fixed deposits. C) Current Account deposits. D) Recurring deposits. Show Answer Correct Answer: C) Current Account deposits. 60. Following are the statements referring to example of insurable interest:1. Trustee holding property on the behalf of others.2. A company insuring the life of brand ambassador.3. Father taking insurance policy in the name of his son.4. Wife taking insurance policy in the name of his son. A) 1, 2, 3 are correct but 4 is incorrect. B) 1 and 2 are incorrect but 3 and 4 are correct. C) 1 is incorrect but 2, 3, 4, are correct. D) All are correct. Show Answer Correct Answer: B) 1 and 2 are incorrect but 3 and 4 are correct. ← PreviousNext →Related QuizzesCommerce QuizzesClass 11 QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 5Class 11 Business Studies Chapter 4 Business Services Quiz 6Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books