This quiz works best with JavaScript enabled. Home > Cbse > Class 11 > Commerce > Business Studies > Class 11 Business Studies Chapter 4 Business Services – Quiz 6 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 6 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Buying and selling of shares and debentures on instructions is a service provided by Central Bank. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 2. Which of the following is also known as contact of Assurance? A) Life Insurance. B) Health Insurance. C) Marine Insurance. D) Fire Insurance. Show Answer Correct Answer: A) Life Insurance. 3. What challenges do businesses face in managing logistics? A) Supply chain disruptions, fluctuating costs, inventory management, regulatory compliance, and technology integration. B) Expanded market reach. C) Higher product quality. D) Increased employee satisfaction. Show Answer Correct Answer: A) Supply chain disruptions, fluctuating costs, inventory management, regulatory compliance, and technology integration. 4. Which of the following statement is incorrect with respect to fire insurance? A) It has element of protection only. B) Insured must have insurable interest in the subject matter of insurance. C) Principle of indemnity is applied. D) It is not the actual loss but insured company. Show Answer Correct Answer: D) It is not the actual loss but insured company. 5. Competency Based Training and Assessment includes: A) Practical work only. B) A holistic gathering of evidence. C) Test results of over 50%. D) HSC external examination. Show Answer Correct Answer: B) A holistic gathering of evidence. 6. This category of cheque is to be deposited only in the payee's account. A) Bearer cheque. B) Crossed cheque. C) Both a & b. D) None of the above. Show Answer Correct Answer: B) Crossed cheque. 7. Which of the following is a common type of office layout? A) Open office layout. B) Cubicle office layout. C) Warehouse office layout. D) Home office layout. Show Answer Correct Answer: A) Open office layout. 8. Out of the following which Public Sector Enterprise does not have a separate legal entity? A) Statutory Corporation. B) Departmental Undertaking. C) Government Company. D) All of these. Show Answer Correct Answer: B) Departmental Undertaking. 9. Jenis bisnis bidang perdagangan disebut ..... A) Possesssion utility. B) Place utility. C) Form utility. D) Time utility. Show Answer Correct Answer: A) Possesssion utility. 10. Services are ..... A) Homogenous. B) Isolate. C) Hetrogeneous. D) None of these. Show Answer Correct Answer: C) Hetrogeneous. 11. Why do businesses need insurance? A) To increase their profits. B) To expand their operations globally. C) To protect against financial losses due to unforeseen risks. D) To provide communication services. Show Answer Correct Answer: C) To protect against financial losses due to unforeseen risks. 12. What is the best way to greet a customer when they walk into your office? A) How was your day?. B) What can i do for you?. C) Hello how was your day and how can i help you?. D) Yeah what do you want?. Show Answer Correct Answer: C) Hello how was your day and how can i help you?. 13. Which of the following is a benefit of using cloud storage? A) Requires constant internet connection. B) High maintenance costs. C) Limited storage capacity. D) Accessibility from anywhere. Show Answer Correct Answer: D) Accessibility from anywhere. 14. What is the current level of unemployment in the Czech Republic? A) 6, 8%. B) 12, 1%. C) 10, 5%. D) 4, 2%. Show Answer Correct Answer: D) 4, 2%. 15. Which of the following insurance principles talk of minimizing the losses. A) Principle of contribution. B) Principle of utmost good faith. C) Principle of mitigation. D) Principle of subrogation. Show Answer Correct Answer: C) Principle of mitigation. 16. Proximate cause means: A) I. Natural causes. B) IV. Losses which are caused by perils stated in the policy. C) II. Human causes. D) III. Economic causes. Show Answer Correct Answer: B) IV. Losses which are caused by perils stated in the policy. 17. MR. DAKSH INSURED HIS CAR WITH RS. 1, 00, 000 ON MARCH 2005. ONE DAY HIS CAR MET WITH AN ACCIDENT AND THE INSURANCE COMPANY ESTIMATED THE TOTLAL LOSS WAS RS. 50, 000. WHAT AMOUNT MR. DAKSH WILL GET FROM INSURANCE COMPANY A) RS. 1, 00, 000. B) RS. 30, 000. C) RS. 50, 000. D) RS.1, 50, 000. Show Answer Correct Answer: C) RS. 50, 000. 18. Which of the following statement is false about departmental undertaking? A) All the employees are government employees. B) It is financed by the Government Budget. C) The employees are accountable to the concerned Minister. D) The employees have full autonomy in their working. Show Answer Correct Answer: D) The employees have full autonomy in their working. 19. What is the relationship between transportation and customer satisfaction? A) Transportation is only relevant for international shipping. B) Customer satisfaction is solely determined by product quality. C) Transportation is crucial for customer satisfaction as it affects delivery speed and reliability. D) Transportation has no impact on customer satisfaction. Show Answer Correct Answer: C) Transportation is crucial for customer satisfaction as it affects delivery speed and reliability. 20. Which is not a nature of a business A) Allied services. B) Intangibility. C) Inconsistency. D) Inseparability. Show Answer Correct Answer: A) Allied services. 21. When applying for insurance you must fill out a ..... A) Claim Form. B) Proposal Form. C) Application Form. D) None of the above. Show Answer Correct Answer: B) Proposal Form. 22. Which is not a service: A) Book. B) Transport. C) Hair cutting. D) Recreation. Show Answer Correct Answer: A) Book. 23. Principle of idemnity is not applicable on A) Marine Insurance. B) Life Insurance. C) Fire Insurance. D) Cattle Insurance. Show Answer Correct Answer: B) Life Insurance. 24. Which of the following is not included in 4P's A) Product. B) People. C) Price. D) Place. Show Answer Correct Answer: B) People. 25. To use an online bank account you will need access to ..... A) The Internet. B) The high street branch. C) An ATM. D) A mobile phone. Show Answer Correct Answer: A) The Internet. 26. Full form of RTGS A) Real tax gross settlement. B) Real time gross settlement. C) Render true and general services. D) Really timely and great services. Show Answer Correct Answer: B) Real time gross settlement. 27. What must all employees have according to legal requirements? A) Advanced technical skills. B) Personal references. C) International work experience. D) Relevant DBS checks. Show Answer Correct Answer: D) Relevant DBS checks. 28. This facility enables the customer to transfer money within the city A) Bank overdraft. B) Cash credit. C) Pay order. D) Bank draft. Show Answer Correct Answer: C) Pay order. 29. Banking is which type of service. A) Business. B) Social. C) Personal. D) None of the above. Show Answer Correct Answer: A) Business. 30. ..... emphasises on full disclosure of material facts related to the subject matter by both insurer and insured. A) Principle of the Utmost faith. B) Principle of Subrogation. C) Principle of Proximate cause. D) NONE of the above. Show Answer Correct Answer: A) Principle of the Utmost faith. 31. Which practice is identified under water resources management? A) Using single-flush toilets to maximize water flow. B) Introducing systems to ensure water is not wasted, such as dual flush toilets and water-saving taps. C) Eliminating clean-up practices to save time. D) Focusing only on energy savings and ignoring water systems. Show Answer Correct Answer: B) Introducing systems to ensure water is not wasted, such as dual flush toilets and water-saving taps. 32. CWC stands for ..... A) Central water commision. B) Central warehousing commision. C) Central warehousing corportion. D) Central water corporation. Show Answer Correct Answer: C) Central warehousing corportion. 33. Which of the following is the subject matter of Marine Insurance? A) Hull. B) Ship Captain. C) Storm. D) Wages. Show Answer Correct Answer: A) Hull. 34. List some advantages of outsourcing business services. A) Cost savings, Access to specialized skills, Increased efficiency, Focus on core business activities, Scalability. B) Limited market reach. C) Increased employee turnover. D) Higher operational costs. Show Answer Correct Answer: A) Cost savings, Access to specialized skills, Increased efficiency, Focus on core business activities, Scalability. 35. What does M in M-Banking Facility being offered by banks to their customers, stand for? A) Money. B) Marginal. C) Mobile Phone. D) Message. Show Answer Correct Answer: C) Mobile Phone. 36. Bisnis yang memberikan manfaat waktu terhadap keberadaan suatu barang, seperti peti kemas, kotak pos dan lainnya termasuk jenis bisnis A) Place utility. B) Time utility. C) Possession utility. D) Form utility. Show Answer Correct Answer: B) Time utility. 37. What is the primary function of the bank? A) Issue of credit letter. B) Giving loan for education. C) Accepting deposits. D) Keeping valuables. Show Answer Correct Answer: C) Accepting deposits. 38. Who gives the concept of functional foremanship A) Henri fayol. B) FW Taylor. C) Pigu. D) Oliver sheldon. Show Answer Correct Answer: B) FW Taylor. 39. Which of the following is NOT a type of business service? A) Transportation services. B) Banking services. C) Recreational services. D) Insurance services. Show Answer Correct Answer: C) Recreational services. 40. What is decentralised filing? A) Where records for a business are located throughout the offices. B) Where records for a business are located in one central location and in some offices. C) Where all records for a business are located in one central location. D) None of the above. Show Answer Correct Answer: A) Where records for a business are located throughout the offices. 41. What is the purpose of regular environmental audits in monitoring and reporting? A) To promote products to customers. B) To assess compliance and identify areas for improvement. C) To replace legal requirements with internal standards. D) To reduce the need for employee training. Show Answer Correct Answer: B) To assess compliance and identify areas for improvement. 42. The function of insurance which provide safety from probable chances of loss is ..... A) Protection. B) Earning. C) All the above. D) None of the above. Show Answer Correct Answer: A) Protection. 43. Which practice is given as an example of environmentally friendly workplace procedures? A) Focusing only on customer satisfaction. B) Avoiding training to save time. C) Using less energy, not wasting paper, or recycling more. D) Increasing energy use to boost productivity. Show Answer Correct Answer: C) Using less energy, not wasting paper, or recycling more. 44. Under NEFT amount transferred to beneficiary in ..... hours A) 1-2 hours. B) 15 hours. C) 24 hours. D) 3-6 hours. Show Answer Correct Answer: A) 1-2 hours. 45. Complete this statement-Elements describe the: A) Essential outcomes of a unit of competency. B) Mapping guidelines of the unit of work. C) Foundation skills. D) Performance criteria. Show Answer Correct Answer: A) Essential outcomes of a unit of competency. 46. What is the importance of time management in an office? A) Time management is irrelevant in an office setting. B) Time management leads to increased employee burnout. C) It only benefits upper management, not employees. D) Time management is important in an office because it increases productivity, meets deadlines, reduces stress, and improves task prioritization. Show Answer Correct Answer: D) Time management is important in an office because it increases productivity, meets deadlines, reduces stress, and improves task prioritization. 47. Which statement best summarises a business services worker's role in sustainability as concluded in the section? A) Understand and follow workplace rules that make it environmentally friendly, safe, and a great place to work now and in the future. B) Focus solely on customer complaints. C) Avoid participating in audits. D) Rely on external agencies to manage all environmental issues. Show Answer Correct Answer: A) Understand and follow workplace rules that make it environmentally friendly, safe, and a great place to work now and in the future. 48. A contract of insurance is a contract of indemnity in every case. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 49. What is the primary function of commercial banks? A) Manufacturing goods. B) Accepting deposits and lending money. C) Transporting products. D) Providing insurance. Show Answer Correct Answer: B) Accepting deposits and lending money. 50. IndusInd bank comes under which category of banks- A) Public sector banks. B) Private sector banks. C) Cooperative banks. D) None of the above. Show Answer Correct Answer: B) Private sector banks. 51. Under ..... insurance, subject matter is ship, cargo or freight. A) Life. B) Marine. C) Reinsurance. D) None of these. Show Answer Correct Answer: B) Marine. 52. Banks generally put certain restrictions on number of withdrawals from current account. A) True. B) False. C) Can't say. D) Partially true. Show Answer Correct Answer: B) False. 53. Refer to the image showing a watering can nurturing a plant beside stacked coins. Which sustainability concept does this visual most closely reinforce from the text? A) Legal compliance only. B) Financial savings and growth associated with efficient resource use and sustainable practices. C) Employee turnover caused by sustainability. D) Increased raw material extraction. Show Answer Correct Answer: B) Financial savings and growth associated with efficient resource use and sustainable practices. 54. The principle of insurance that gives right to an insurer to stand in place of the insured after settlement is called ..... A) Contribution. B) Subrogation. C) Indemnity. D) Insurable Interest. Show Answer Correct Answer: B) Subrogation. 55. Life insurance is not based on the principle of indemnity. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 56. State weather true or false:Ownership can be transferred in services A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 57. (MSFC) full form A) Manipur State Finance Corporation. B) Mumbai State Finance Corporation. C) Maharashtra State Finance Corporation. D) None of the above. Show Answer Correct Answer: C) Maharashtra State Finance Corporation. 58. Records for a business are stored throughout it's offices. This is an example of: A) Centralised. B) Decentralised. C) Combination. D) None of the above. Show Answer Correct Answer: B) Decentralised. 59. This principle of insurance is one by which a policy-holder is compensated for the loss incurred. A) I. Insurable Interest. B) II. Utmost Good Faith. C) III. Indemnity. D) IV. Proximate Cause. Show Answer Correct Answer: A) I. Insurable Interest. 60. Savings account deposits can be withdrawn to the extent of the balance at any time without any prior notice. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. ← PreviousNext →Related QuizzesCommerce QuizzesClass 11 QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 5Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 8Class 11 Business Studies Chapter 4 Business Services Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books