This quiz works best with JavaScript enabled. Home > Cbse > Class 11 > Commerce > Business Studies > Class 11 Business Studies Chapter 4 Business Services – Quiz 5 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 11 Business Studies Chapter 4 Business Services Quiz 5 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What does 'e' stand for in e-business? A) Electronic. B) Extra. C) Entry. D) Electric. Show Answer Correct Answer: A) Electronic. 2. Fire insurance contract has an element of A) III. Profit. B) IV. Income. C) I. Protection. D) II. Investment. Show Answer Correct Answer: C) I. Protection. 3. Which kind of warehouse provides facilities for perishable commodities? A) Dry Warehouse. B) Government Warehouse. C) Cold Storage Warehouse. D) Bonded Warehouse. Show Answer Correct Answer: C) Cold Storage Warehouse. 4. A bank, which occupies a central position in the monetary and banking system of the country and has a superior financial authority, is called? A) Commercial Bank. B) Central Bank. C) Co-operative Bank. D) Exchange Bank. Show Answer Correct Answer: B) Central Bank. 5. Apa tujuan dari rencana bisnis? A) Untuk membuat kampanye pemasaran. B) Untuk menguraikan peran dan tanggung jawab karyawan. C) Untuk menyusun jadwal harian untuk operasi. D) Tujuan dari rencana bisnis adalah untuk memberikan kerangka strategis bagi sebuah bisnis dan menarik investor. Show Answer Correct Answer: D) Tujuan dari rencana bisnis adalah untuk memberikan kerangka strategis bagi sebuah bisnis dan menarik investor. 6. What is the purpose of insurance in business? A) To increase business expenses. B) To eliminate all risks in business. C) The purpose of insurance in business is to mitigate financial risk and protect against potential losses. D) To provide loans to businesses. Show Answer Correct Answer: C) The purpose of insurance in business is to mitigate financial risk and protect against potential losses. 7. Full form of NEFT A) National emergency foundation transfer. B) National electronic foundation transfer. C) New electronic fund transfer. D) National electronic fund transfer. Show Answer Correct Answer: D) National electronic fund transfer. 8. Mr.james running a software development business, incur heavy expenditure for replacement of computers due to updation in technology. To avoid this expenditure he may opted for ..... A) Venture capital. B) Leasing. C) Merchant banking. D) Factoring. Show Answer Correct Answer: B) Leasing. 9. Which of the following is not a Telecom Service? A) Cable Service. B) Mail service. C) Cellular Mobile Service. D) Fixed Line Service. Show Answer Correct Answer: B) Mail service. 10. Apa contoh bisnis di sektor agraris? A) Perusahaan pertambangan. B) Pabrik manufaktur. C) Toko ritel. D) Peternakan. Show Answer Correct Answer: D) Peternakan. 11. Which of the following is not a principle of insurance? A) Insurable interest. B) Assurance. C) Causa proxima. D) Indemnity. Show Answer Correct Answer: B) Assurance. 12. Which of the following can never dishonoured? A) (a) Bank draft. B) (b) Cheque. C) Both (a) and (b). D) None of these. Show Answer Correct Answer: A) (a) Bank draft. 13. In case of cash credits, loan amount is credited in the borrower's account and interest is charged on the total amount credited. A) True. B) False. C) Can't say. D) Partially true. Show Answer Correct Answer: B) False. 14. When you use an online bank account the data that leaves your computer is usually ..... A) Embossed. B) Encracked. C) Encoded. D) Encrypted. Show Answer Correct Answer: D) Encrypted. 15. Name the banking service in which the customer can conduct banking activities like managing savings, checking accounts, applying for loans etc over the internet. A) Mobile banking. B) E-banking. C) RTGS. D) None of these. Show Answer Correct Answer: B) E-banking. 16. A service can be experienced by A) Inconsistency:. B) Perishability:. C) Intangibility:. D) Inseparability:. Show Answer Correct Answer: C) Intangibility:. 17. Manakah dari berikut ini yang merupakan metode pencadangan data? A) Cloud backup. B) File compression. C) Encrypted Data. D) Network monitoring. Show Answer Correct Answer: A) Cloud backup. 18. Largest commercial bank of India is- A) SBI. B) RBI. C) PNB. D) ICICI. Show Answer Correct Answer: A) SBI. 19. Which of the following is not a term used in Insurance A) Identity. B) Premium. C) Subject matter. D) Policy. Show Answer Correct Answer: A) Identity. 20. Which type of business service allows for real-time, personalized conversations and 24/7 accessibility, regardless of time zones? A) Self-service. B) Walk-in customer service. C) Customer service via email or phone. D) Live chat customer service. Show Answer Correct Answer: D) Live chat customer service. 21. After the claim, the right of the property is transferred to the Insurance Company. Under no circumstances, the insured is allowed to make any profit by sale of scrap. Identify the Principle. A) Principle of proximate cause. B) Principle of Subrogation. C) Principle of indemnity. D) Principle of mitigation. Show Answer Correct Answer: B) Principle of Subrogation. 22. Under which service do we pay interest only on the amount withdrawn? A) Overdraft. B) Bank draft. C) Cash credit. D) None of these. Show Answer Correct Answer: C) Cash credit. 23. Name the facility that is only available for current account holders to meet their working capital requirements ..... A) Fixed Deposit. B) Cash Credit. C) Overdraft. D) Bills of exchange. Show Answer Correct Answer: C) Overdraft. 24. Whose responsibility is it to identify and report breaches or near misses of environmental regulations and procedures? A) Only managers. B) Only health and safety representatives. C) All workers. D) External auditors only. Show Answer Correct Answer: C) All workers. 25. Apa karakteristik dari bisnis jasa? A) Melibatkan penambangan. B) Memproduksi barang fisik. C) Menawarkan produk yang tidak berwujud. D) Memerlukan toko fisik. Show Answer Correct Answer: C) Menawarkan produk yang tidak berwujud. 26. What does 'identify and comply' require of a business services worker? A) Create laws for the workplace. B) Recognise sustainability procedures and follow them. C) Ignore procedures that slow work. D) Delegate all responsibility to emergency services. Show Answer Correct Answer: B) Recognise sustainability procedures and follow them. 27. Apa keuntungan utama menggunakan spreadsheet dalam bisnis? A) Spreadsheet paling baik untuk menyimpan sejumlah besar data tidak terstruktur. B) Spreadsheet terutama digunakan untuk membuat presentasi. C) Keuntungan utama menggunakan spreadsheet dalam bisnis adalah kemampuannya untuk mengorganisir dan menganalisis data dengan efisien. D) Spreadsheet terutama digunakan untuk tugas desain grafis. Show Answer Correct Answer: C) Keuntungan utama menggunakan spreadsheet dalam bisnis adalah kemampuannya untuk mengorganisir dan menganalisis data dengan efisien. 28. Which of the following statement/statements is/are correct regarding the 'Overdraft' facility of the Banks? A) Bank provides this facility to current account holders. B) Account holder can withdraw money anytime up to the provided limit. C) Account holder needs to pay interest only on borrowed amount for the period for which he took loan. D) All are Correct. Show Answer Correct Answer: D) All are Correct. 29. The banking services provided through internet is called A) C-banking. B) Wide banking. C) Exchange banking. D) E-banking. Show Answer Correct Answer: D) E-banking. 30. The fulform of ATM is: A) Automatic Transfer Machine. B) Automatic Teller Machine. C) Automatic Transfer Money. D) Any Time Money. Show Answer Correct Answer: B) Automatic Teller Machine. 31. The main objective of this account is to enable the businessman to conduct its business transactions smoothly. A) Recurring deposit account. B) Savings account. C) Current account. D) Multiple option deposit account. Show Answer Correct Answer: C) Current account. 32. A plant manager gets his stock of goods insured but he hides the fact that the electricity board has issued him a statutory warning letter to get his factory wiring changed. Later on, the factory catches fire due to a short circuit. Which principle is violated in the case? A) Principle of Insurable Interest. B) Principle of Subrogation. C) Principle of Indemnity. D) Principle of Utmost Good Faith. Show Answer Correct Answer: D) Principle of Utmost Good Faith. 33. Manakah di antara berikut ini yang BUKAN merupakan jenis bisnis berdasarkan aktivitasnya? A) Ekstraktif. B) Pertanian. C) Ritel. D) Jasa. Show Answer Correct Answer: C) Ritel. 34. Rohit paid $ 1, 000 monthly as the Premium payment to LIC, India.Who is the insurer, and who is the insured A) Rohit is the insurer and LIC is the insured. B) LIC is the insurer and Rohit is insured. C) They are both the insurers. D) None of the above. Show Answer Correct Answer: B) LIC is the insurer and Rohit is insured. 35. Which of the following is an example of an external stakeholder? A) Employees. B) Managers. C) Owners/shareholders. D) Competitors. Show Answer Correct Answer: D) Competitors. 36. What are one of the methods for classifying files? A) By Colour. B) By Size. C) By date and time created. D) By subject. Show Answer Correct Answer: D) By subject. 37. Assertion (A):RTGS is suitable for high value transactions. Reason(R):Minimum value of transactions in RTGS should be rupees 5 lakhs. A) Both Assertion and Reason are correct and the Reason is a correct explanation of the Assertion. B) Both Assertion and Reason are correct but Reason is not a correct explanation of the Assertion. C) The Assertion is correct but Reason is incorrect. D) Both the Assertion and Reason are incorrect. Show Answer Correct Answer: C) The Assertion is correct but Reason is incorrect. 38. Services are intangible in nature. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 39. . The functions of a commerce include A) Acceptance of deposits. B) Granting of loans. C) Locker facility. D) All the above. Show Answer Correct Answer: D) All the above. 40. THE WORD 'ASSURANCE'IS USED FOR A) MARINE INSURANCE. B) THEFT INSURANCE. C) FIRE INSURANCE. D) LIFE INSURANCE. Show Answer Correct Answer: D) LIFE INSURANCE. 41. Companies can service their customers round-the-clock with the development of ..... variant of e-business. A) C 2 B. B) C 2 C. C) Intra-Business. D) B 2 C. Show Answer Correct Answer: D) B 2 C. 42. Choose the correct pair. A) Departmental Undertaking-Managed by BOD. B) Statutory Corporation-Managed by Ministry. C) Government Company-Managed by the government. D) None of these. Show Answer Correct Answer: D) None of these. 43. Credit card provide the facility of bank overdraft. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 44. Federal bank is a ..... bank A) Public bank. B) Private bank. C) Foreign bank. D) None of the above. Show Answer Correct Answer: B) Private bank. 45. In how many different languages do we provide service at the LIT Brno customer center? A) 5. B) 10+. C) 9. D) 3. Show Answer Correct Answer: B) 10+. 46. Assertion (A):Departmental Undertaking is most suitable when national security is concerned.Reason (R):Departmental Undertaking is established under a special act of the Parliament. A) Both Assertion (A) and Reason (R) are true and R is the correct explanation of A. B) Both Assertion (A) and Reason (R) are true and R is not the correct explanation of A. C) Assertion (A) is true but Reason (R) is false. D) Assertion (A) is false but Reason (R) is true. Show Answer Correct Answer: C) Assertion (A) is true but Reason (R) is false. 47. E-Banking stands for ..... A) Amazon. B) Electronic-Commerce. C) Electronic-Banking. D) Electronic-Learning. Show Answer Correct Answer: C) Electronic-Banking. 48. Why is warehousing important for businesses? A) It provides protection against financial risks. B) It allows businesses to store goods before distribution. C) It helps businesses transport products to customers. D) It facilitates communication with customers. Show Answer Correct Answer: B) It allows businesses to store goods before distribution. 49. Under which policy the role of Public Sector was more dominant? A) Industrial Policy 1991. B) Industrial Policy 1952. C) Industrial Policy 1948. D) Industrial Policy 1993. Show Answer Correct Answer: C) Industrial Policy 1948. 50. Which is primary function of the Bank:( A) (c) Accepting deposits. B) (d) Giving loan for Education. C) A) Issue of credit letter. D) (b) Keeping valuables. Show Answer Correct Answer: A) (c) Accepting deposits. 51. Which policy can be taken for the goods which are lying at different locations, godowns or warehouses? A) Floating Policy. B) Excess Policy. C) Specific Policy. D) Multiple Location Policy. Show Answer Correct Answer: A) Floating Policy. 52. A electronic fund transfer system under which transfer of funds take place from one branch of bank to another branch on real time and on grow basis is know as A) NEFT. B) RTGS. C) EFT. D) ATM. Show Answer Correct Answer: B) RTGS. 53. A person gets his stock of Rs.25, 000 insured for Rs.35, 000. A fire occurs and the whole stock gets damaged. The insurance company will pay him only Rs.25, 000, the actual value of his stock and not Rs.35, 000. Which principle of insurance is applied in this case? A) Principle of Contribution. B) Principle of Indemnity. C) Principle of Subrogation. D) Principle of Insurable Interest. Show Answer Correct Answer: B) Principle of Indemnity. 54. Which organisation is cited as a source for codes of practice relevant to workplace compliance? A) NSW Environment Protection Authority. B) Safework NSW. C) NSW Police. D) Department of Premier and Cabinet. Show Answer Correct Answer: B) Safework NSW. 55. Which of the following is a characteristic of 'centralization' in office management? A) Tasks are divided among various units. B) All activities are managed by a single unit. C) There is no management involved. D) Tasks are eliminated altogether. Show Answer Correct Answer: B) All activities are managed by a single unit. 56. To take money out of the bank A) Balance. B) Withdraw. C) Overdraw. D) Deposit. Show Answer Correct Answer: B) Withdraw. 57. Which component is explicitly listed under Best Practice for Environmental Compliance as part of an Environmental Policy and Management Plan? A) A verbal commitment without written statements. B) An environmental policy statement outlining commitment to compliance and sustainability. C) A quarterly profit report focusing on savings. D) A marketing campaign promoting green branding only. Show Answer Correct Answer: B) An environmental policy statement outlining commitment to compliance and sustainability. 58. In which of the following account is highest rate of interest given? A) Savings account. B) Current account. C) Recurring account. D) Fixed deposit account. Show Answer Correct Answer: D) Fixed deposit account. 59. Which waste reduction approach is emphasized in the best practices? A) Burning waste to reduce volume. B) Implementing waste reduction and recycling programs to minimize environmental impact. C) Storing waste indefinitely to avoid disposal fees. D) Exporting waste to avoid local regulations. Show Answer Correct Answer: B) Implementing waste reduction and recycling programs to minimize environmental impact. 60. How has customer service evolved according to the text? A) It has become less important. B) It has eliminated the need for customer interaction. C) It has shifted from physical interactions to online services. D) It has remained unchanged. Show Answer Correct Answer: C) It has shifted from physical interactions to online services. ← PreviousNext →Related QuizzesCommerce QuizzesClass 11 QuizzesClass 11 Business Studies Chapter 4 Business Services Quiz 1Class 11 Business Studies Chapter 4 Business Services Quiz 2Class 11 Business Studies Chapter 4 Business Services Quiz 3Class 11 Business Studies Chapter 4 Business Services Quiz 4Class 11 Business Studies Chapter 4 Business Services Quiz 6Class 11 Business Studies Chapter 4 Business Services Quiz 7Class 11 Business Studies Chapter 4 Business Services Quiz 8Class 11 Business Studies Chapter 4 Business Services Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books