This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 15 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 15 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Pure play retailers are called ..... A) Market creators. B) Transaction brokers. C) Merchants. D) Agents. Show Answer Correct Answer: B) Transaction brokers. 2. Your identify was stolen! What is the first thing you should do? A) Contact the credit bureau. B) Notify all account holders. C) File an identity theft report with the police. D) Steal someone else's identity. Show Answer Correct Answer: B) Notify all account holders. 3. Consumer organizations are ..... for consumer rights. A) Adversaries. B) Advocates. C) All the above. D) None of the above. Show Answer Correct Answer: B) Advocates. 4. This is done through suggestions and warnings stated which will help prevent damages that may affect consumers' life, health, or wealth. A) The right to enjoy freedom in the choice of goods or services. B) The right to expect safety in the use of goods or services. C) The right to receive a fair contract. D) The right to have the injury considered and compensated. Show Answer Correct Answer: B) The right to expect safety in the use of goods or services. 5. Which authority can entertain appeals against the orders of any District Forum within the State? A) State Commission. B) National Commission. C) Supreme Court. D) High Court. Show Answer Correct Answer: A) State Commission. 6. The staff in the shop are very polite, they are ..... A) Courteous. B) Efficient. C) Faithful. D) Uncaring. Show Answer Correct Answer: A) Courteous. 7. What would happen if financial institutions were not regulated? A) They may take advantage of consumers. B) They would give a lot of money away. C) They'd always be having bank holidays. D) They wouldn't exploit the vulnerable. Show Answer Correct Answer: A) They may take advantage of consumers. 8. National commission has ..... members A) 2. B) 5. C) 4. D) None of the above. Show Answer Correct Answer: C) 4. 9. How should contracts be concluded to meet the requirements of fairness according to Dexia Nederland? A) Secretly. B) Transparently and with specified terms. C) With hidden clauses. D) Verbally only. Show Answer Correct Answer: B) Transparently and with specified terms. 10. What is After-sales service? A) Up selling products. B) Meeting of customer's needs after they have purchased a product. C) Enticing customers to purchase more products from your business. D) Getting feedback on products/services. Show Answer Correct Answer: B) Meeting of customer's needs after they have purchased a product. 11. What does the law say about consumer rights when paying for services? A) Must be fit for purpose, of satisfactory quality and match the description. B) Work must be carried out with reasonable care and skill, at a reasonable cost and within a reasonable time. C) All the above. D) None of the above. Show Answer Correct Answer: B) Work must be carried out with reasonable care and skill, at a reasonable cost and within a reasonable time. 12. In which year consumer Protection Act was accepted? A) 1960. B) 1978. C) 1986. D) 1996. Show Answer Correct Answer: C) 1986. 13. An item priced below its cost to attract you to a store is called a? A) Loss leader. B) Bait and switch. C) Trading up. D) Fraud. Show Answer Correct Answer: A) Loss leader. 14. Name one role of consumer protection agencies. A) To limit consumer access to information about products. B) To regulate the prices of goods and services directly. C) To promote corporate interests over consumer needs. D) To enforce consumer rights and ensure fair trade practices. Show Answer Correct Answer: D) To enforce consumer rights and ensure fair trade practices. 15. What is the main issue with "bait and switch" advertising? A) It involves sending unordered goods. B) It uses deceptive words in advertisements. C) It quickly runs out of advertised products. D) It directs customers to higher-priced items. Show Answer Correct Answer: D) It directs customers to higher-priced items. 16. The consumer must be assured access to a variety of goods and services at competitive prices. A) Right to Consumer Protection Act. B) Right to choose. C) Right to safety. D) Right to be heard. Show Answer Correct Answer: B) Right to choose. 17. If the value of goods or services is less than ₹ 50 lakh, the complaint should be filed in- A) National Commission. B) State Commission. C) District Commission. D) Supreme Court. Show Answer Correct Answer: C) District Commission. 18. Under the Consumer Protection Act, complainant means: A) Consumer. B) State Government. C) Central Government. D) All of these. Show Answer Correct Answer: D) All of these. 19. The Central Authority may after receiving information or complaint or directions from central Government conduct preliminary inquiry and it is satisfied that prima facie case is of violation of consumer rights, it will cause investigation by: A) Central Government. B) Supreme Court. C) Director General. D) District Commission. Show Answer Correct Answer: C) Director General. 20. What is sale or return? A) A sale that calls for payment at a later date. B) A completed sale which buyer has option to return goods. C) A public sale to the highest bidder. D) A sale in which goods are delivered on a satisfactory basis. Show Answer Correct Answer: B) A completed sale which buyer has option to return goods. 21. To claim damages for defective products, a consumer must prove damage, defect, and a causal link. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 22. How many members will be there in District Forum? A) 4. B) 3. C) 5. D) 2. Show Answer Correct Answer: B) 3. 23. The problem with warranties before the Magnuson-Moss Warranty Act was they were vague and left out critical information. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 24. What rights do Financial Consumers have regarding their personal information? A) Right to be informed and access their information. B) No rights at all. C) Only the right to complain. D) None of the above. Show Answer Correct Answer: A) Right to be informed and access their information. 25. A consumer buys a pair of glasses and drops them resulting in the frame being damaged, do they have any rights? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books