This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 16 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 16 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Prakahar purchased an ISI mark electric iron from Bharat Electricals. While using it, he found that it was not working properly. He approached the seller and complained about the same. The manufacturer refused to replace and Bharat Electrical decided to file a complaint in the consumer court. Can Bharat Electricals do this? Why? A) YES, IT IS HIS RIGHT. B) NO, HE IS NOT A CONSUMER. C) YES, HE CAN FILE ON BEHALF OF CONSUMER. D) NONE OF THE ABOVE. Show Answer Correct Answer: B) NO, HE IS NOT A CONSUMER. 2. What is a credit report? A) A Report card. B) Statement of every payment ever. C) Nothing. D) None of the above. Show Answer Correct Answer: B) Statement of every payment ever. 3. In a tenancy by the entireties the co-owners must always be husband and wife. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 4. The National Commission consists of how many total memebers? A) Three. B) Four. C) Five. D) Six. Show Answer Correct Answer: C) Five. 5. Which of the following is a responsibility of a consumer? A) To misuse consumer rights. B) To check quality marks before purchase. C) To buy goods without bills. D) To ignore safety instructions. Show Answer Correct Answer: B) To check quality marks before purchase. 6. True or False. The Consumer Credit Act ensures that creditors must send you regular statements and arrears letters if you fall behind on regulated debts? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 7. What does adulteration refer to? A) Selling products at a higher price. B) Mixing inferior substances with goods. C) Providing false information about products. D) Offering discounts on products. Show Answer Correct Answer: B) Mixing inferior substances with goods. 8. What does TILA primarily require lenders to disclose? A) Key terms and costs of loans. B) Credit scores. C) Loan repayment terms. D) Property values. Show Answer Correct Answer: A) Key terms and costs of loans. 9. Statement I:Consumer education is essential for the empowerment of consumers. Statement II:Lack of consumer education leads to exploitation of consumers. A) Statement I is correct and Statement II is wrong. B) Statement II is correct and Statement I is wrong. C) Both the statements are correct. D) Both the statements are incorrect. Show Answer Correct Answer: C) Both the statements are correct. 10. A consumer can complain about goods for up to 6 years, as along as it is reasonable for these goods to last this long-what goods could this include? A) Clothes. B) Electrical goods. C) Sweets. D) Stationary. Show Answer Correct Answer: B) Electrical goods. 11. A responsible consumer must: A) Exercise his/her rights. B) Insist on cash memo. C) Be quality conscious. D) All of these. Show Answer Correct Answer: D) All of these. 12. Why do producers often lack concern for consumer welfare? A) Producers believe consumer welfare is guaranteed by market competition. B) Producers aim to enhance consumer education. C) Producers are primarily focused on environmental sustainability. D) Producers prioritize profit over consumer welfare. Show Answer Correct Answer: D) Producers prioritize profit over consumer welfare. 13. If aggrieved party is not satisfied with the National Commission, appeal against the same can be made in the Supreme Court within ..... (subjected to original pecuniary jurisdiction, i.e. 10 crore) A) 45 days. B) 15. C) 30 days. D) 60 day. E) 15 days. Show Answer Correct Answer: C) 30 days. 14. Which of the following is a right of consumers? A) Right to be cheated. B) Right to pay more. C) Right to be heard. D) Right to be ignored. Show Answer Correct Answer: C) Right to be heard. 15. Which scenario best illustrates strict product liability allowing recovery without proving negligence? A) Injured party shows intermediary breached an express warranty. B) Consumer demonstrates manufacturer intended to deceive purchasers. C) User shows a defect caused injury despite proper product use. D) Buyer proves retailer promised specific performance but failed. Show Answer Correct Answer: C) User shows a defect caused injury despite proper product use. 16. What does CAI stand for? A) Consumer agency Information. B) Consumer advertising information. C) Customer association Ireland. D) Consumer association Ireland. Show Answer Correct Answer: D) Consumer association Ireland. 17. Mia bought a new phone, but it stopped working after a week. Which of the following is a consumer's right under the Consumer Rights Act? A) The right to receive free products. B) The right to choose any price. C) The right to return faulty goods. D) The right to demand discounts. Show Answer Correct Answer: C) The right to return faulty goods. 18. Who is not a consumer under consumer Protection Act? A) Any person who buys any goods for a consideration. B) Any person who buys goods and uses them exclusively for the purpose of earning his livelihood by means of self employment. C) Any person who obtains goods for resale or commercial purposes. D) All of the above. Show Answer Correct Answer: C) Any person who obtains goods for resale or commercial purposes. 19. Which of the following are roles of a consumer organization?A. filing complaints in appropriate forums on behalf of a consumerB. Educate Consumer through trainings, workshops etcC. Stop Consumer on raising a complaint about a defective productD. Providing legal assistance to consumer regarding any consumer issue A) A, B, C & D. B) B & C. C) A, B & D. D) A & B ONLY. Show Answer Correct Answer: C) A, B & D. 20. What role do associations play in consumer protection? A) Associations advocate for consumer rights and provide education and resources for consumer protection. B) Associations are responsible for enforcing laws against consumers. C) Associations only provide financial support to businesses in need. D) Associations primarily focus on business interests rather than consumer rights. Show Answer Correct Answer: A) Associations advocate for consumer rights and provide education and resources for consumer protection. 21. What does Caveat Emptor mean? A) Let the buyer beware. B) Let the buyer receive amazing offers. C) Beware of the dog. D) None of the above. Show Answer Correct Answer: A) Let the buyer beware. 22. Who can be appointed as President of National Commission? A) Judge of high court. B) Judge of supreme court. C) District judge. D) Chief Justice of India. Show Answer Correct Answer: B) Judge of supreme court. 23. From the point of view of business which one of the following is a reason because of which consumer protection is important? A) Dynamic environment. B) Fast technological development. C) Government intervention. D) Competitive market. Show Answer Correct Answer: C) Government intervention. 24. The liability of a product manufacturer does not arise if A) The manufacturer can show that he/she was not negligent. B) There is a defect in design but the manufacturer has exercised reasonable care during the manufacturing process. C) Warning instructions though were not given usage instructions were given. D) The product was modified by the consumer after purchase. Show Answer Correct Answer: D) The product was modified by the consumer after purchase. 25. What is the meaning of 'Consumer Rights'? A) Rights that protect consumers from unfair practices. B) Rights that only apply to businesses. C) Rights that limit consumer choices. D) Rights that are not enforceable. Show Answer Correct Answer: A) Rights that protect consumers from unfair practices. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books