This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 17 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 17 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The Office of Fair Trading (OFT) is A) A government organisation. B) An independent organisation. C) All the above. D) None of the above. Show Answer Correct Answer: A) A government organisation. 2. Which federal agency mainly enforces consumer protection laws? A) FBI. B) FTC. C) IRD. D) Department of Labour. Show Answer Correct Answer: B) FTC. 3. What legal principle, enshrined in the Consumer Protection Act of India, mandates that goods and services offered to consumers must be of satisfactory quality and fit for purpose? A) Doctrine of strict liability. B) Doctrine of implied warranty. C) Doctrine of privity of contract. D) Doctrine of caveat emptor. Show Answer Correct Answer: B) Doctrine of implied warranty. 4. . Anjana wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy? A) FPO MARK. B) HALLMARK. C) AGMARK. D) ISI MARK. Show Answer Correct Answer: B) HALLMARK. 5. In case, the aggrieved party is not satisfied with the order of the district commission, he can appeal in: A) High Court. B) National Commission. C) Supreme Court. D) The State Commission. Show Answer Correct Answer: D) The State Commission. 6. Receive objective, truthful and understandable information, from the tourist companies:Define which right is this? A) Right to safety. B) Right to information. C) Right to consumer education. D) None of the above. Show Answer Correct Answer: B) Right to information. 7. An implied warranty that goods will be fit for a specific use. A) Warranty of Fitness. B) Above and Beyond. C) Warranty of Merchantability. D) Firm Offer. Show Answer Correct Answer: A) Warranty of Fitness. 8. Identify the importance of consumer protection according to consumers point of view. A) Consumer ignorance. B) Government intervention. C) Moral justification. D) Social responsibility. Show Answer Correct Answer: A) Consumer ignorance. 9. IN HOW MANY DAYS APPEAL CAN BE FILED IN UPPER COMMISSION AGAINST ORDER OF LOWER COMMISSION UNDER CONSUMER PROTECTION ACT? A) 10. B) 20. C) 30. D) 40. Show Answer Correct Answer: C) 30. 10. Which of the following are both consumer responsibilities? A) Be aware, Speak out. B) Shout, complain. C) Make Mischief, Beware. D) Be silent at all time, Be ethical. Show Answer Correct Answer: A) Be aware, Speak out. 11. If there has been a failure in the services bought by a consumer, you are entitled to either the service repeated but better or a price reduction-true or false? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. What should you do if you receive an email asking for your bank account details? A) Reply with your information. B) Verify the sender and contact your bank directly. C) Ignore all emails from your bank. D) Forward the email to everyone you know. Show Answer Correct Answer: B) Verify the sender and contact your bank directly. 13. Can Consumer dispute redressal commission ask consumer to settle the case by mediation? if yes within how many days it needs to be informed? A) Yes within 4 days. B) Yes within 5 days. C) No. D) Yes within 10 days. Show Answer Correct Answer: B) Yes within 5 days. 14. Consumer should use ISI marked electrical appliance, is an example of: A) Right to safety. B) Right to be informed. C) Right to choose. D) Right to be heard. Show Answer Correct Answer: A) Right to safety. 15. Which of the following is NOT a protected class under the Fair Housing Act? A) Race. B) Color. C) Employment status. D) Religion. Show Answer Correct Answer: C) Employment status. 16. If goods require no testing, then complaint must be filed within: A) 1 month. B) 2 months. C) 3 months. D) 4 months. Show Answer Correct Answer: A) 1 month. 17. What is a 'Consumer' as defined in the context of the Consumer Protection Act? A) An individual receiving goods or services. B) A business entity. C) A supplier of goods. D) A government agency. Show Answer Correct Answer: A) An individual receiving goods or services. 18. The legal protections and agencies we've been studying are for people who are buying products for themselves and their families. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 19. Sophia bought a new laptop and wanted to know her rights as a consumer. She found out that the Consumer Rights Act came into effect in the UK in which year? A) 2010. B) 2015. C) 2020. D) 2005. Show Answer Correct Answer: B) 2015. 20. Goods under the CPA include all EXCEPT: A) Animals. B) Vehicles. C) Negotiable instruments. D) Crops. Show Answer Correct Answer: C) Negotiable instruments. 21. Pranav bought an iron of a reputed brand for rs 2000 but it caused an electric shock while it was being used. Pranav wants to exercise his 'Right'. Identify the 'Right' under which he can be protected. A) Right to Safety. B) Right to be heard. C) Right to seek Redressal. D) Right to consumer education. Show Answer Correct Answer: A) Right to Safety. 22. Which of the following are debt collectors allowed to do when they're attempting to collect debts? A) Call you late at night. B) Contact you at work. C) Contact you at home until a certain time. D) None of the above. Show Answer Correct Answer: C) Contact you at home until a certain time. 23. What is the maximum amount the Financial Services Compensation Scheme (FSCS) can compensate for deposits? A) £50, 000. B) £85, 000. C) £100, 000. D) £150, 000. Show Answer Correct Answer: B) £85, 000. 24. The right of partition is one of the rights included in ownership in severalty. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 25. Which of the following is NOT an example of a government consumer organization? A) Food & Drug Administration. B) Federal Trade Commission. C) Better Business Bureau. D) National Highway Traffic Safety Administration. Show Answer Correct Answer: C) Better Business Bureau. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books