This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 18 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 18 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. If an authority searches a location and seizes the documents without any reasonable grounds just to show the power. what punishment he is entitled to? A) Imprisonment of 1 year and a fine of 10000 or both. B) Imprisonment of 2 year and a fine of 10000 or both. C) Imprisonment of 1 year and a fine of 20000 or both. D) Imprisonment of 5 year and a fine of 20000 or both. Show Answer Correct Answer: A) Imprisonment of 1 year and a fine of 10000 or both. 2. The 2019 Act introduced product liability as a new concept. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 3. Consumer has the right to file a complaint in case of disatisfaction with goods or services in grievance cell. Which consumer right is it? A) Right to seek redressal. B) Right to be heard. C) Right to be informed. D) None of these. Show Answer Correct Answer: B) Right to be heard. 4. Consumer right to safety is A) To be protected from animals. B) To give protection to others when necessary. C) To be protected against the marketing of goods and services, which are hazardous to life and property. D) To accept ill-treatment merchants. Show Answer Correct Answer: C) To be protected against the marketing of goods and services, which are hazardous to life and property. 5. Which of the following was a major goal of the Dodd-Frank Act? A) To regulate advertising in financial services. B) To increase transparency and oversight in the financial sector. C) To set interest rates for consumer loans. D) To ban risky investments entirely. Show Answer Correct Answer: B) To increase transparency and oversight in the financial sector. 6. Bagaimana OJK mendukung kelompok konsumen yang rentan? A) OJK hanya fokus pada kelompok berpenghasilan tinggi. B) OJK mendukung kelompok konsumen yang rentan melalui regulasi, program literasi keuangan, dan pemantauan lembaga keuangan. C) OJK memberikan bantuan keuangan langsung kepada semua konsumen. D) OJK menghilangkan semua lembaga keuangan untuk perlindungan konsumen yang lebih baik. Show Answer Correct Answer: B) OJK mendukung kelompok konsumen yang rentan melalui regulasi, program literasi keuangan, dan pemantauan lembaga keuangan. 7. What is identity theft? A) The use of another person's personal information for fraud. B) Losing a credit card or ID. C) Receiving multiple spam emails. D) Filing a tax return late. Show Answer Correct Answer: A) The use of another person's personal information for fraud. 8. What type of complaints does the Financial Ombudsman Service (FOS) handle? A) Complaints about public services. B) Complaints about financial products and services. C) Complaints about healthcare services. D) Complaints about educational institutions. Show Answer Correct Answer: B) Complaints about financial products and services. 9. Which of the following statement is not true with regard to the State Commission: A) It consists of President and two other members, one of whom should be a woman. B) All members are appointed by stat government. C) It entertains the complaints of product value between Rs. 20 lakhs to Rs. 1 crore. D) Appeals against the orders of state commission can be made in District Forum. Show Answer Correct Answer: D) Appeals against the orders of state commission can be made in District Forum. 10. What is the primary purpose of the Central Consumer Protection Authority (CCPA)? A) To oversee e-commerce transactions. B) To regulate consumer rights and unfair trade practices. C) To provide legal representation for consumers. D) To manage consumer complaints exclusively. Show Answer Correct Answer: B) To regulate consumer rights and unfair trade practices. 11. National commition If the value of goods, services and claim is ..... A) Under 20 lakh. B) 20 lakh to 1 cr. C) 1 cr. D) None of the above. Show Answer Correct Answer: C) 1 cr. 12. The Consumer Protection Act provides relief to customers such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted in this statement? A) Right to safety. B) Right to seek redressal. C) Right to be informed. D) Right to consumer education. Show Answer Correct Answer: B) Right to seek redressal. 13. All receipts no matter if you use a card or cash should be shredded A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: A) False. 14. The members of the District Forum are appointed by: A) Central Government. B) State Government. C) Local authority. D) None of the above. Show Answer Correct Answer: B) State Government. 15. Which of the following is NOT a consumer right under the Consumer Rights Act 2015? A) The right to a repair or replacement for faulty goods. B) The right to a refund within 30 days for faulty goods. C) The right to paid sick leave. D) The right to services performed with reasonable care and skill. Show Answer Correct Answer: C) The right to paid sick leave. 16. Which situation best reflects a consumer being unhappy with something they bought, consistent with the worksheet's discussion of faulty goods and poor service? A) A new phone stops working within a week and the seller is unhelpful. B) A kitchen appliance performs exactly as advertised for several years. C) Customer service promptly solves a minor issue and offers a fair refund. D) A buyer pays the listed price and is fully satisfied with the product. Show Answer Correct Answer: A) A new phone stops working within a week and the seller is unhelpful. 17. What is the term for protecting consumers from the shenanigans of producers and sellers? A) Consumers Protection Act. B) Consumer Protection. C) Consumer Welfare. D) Consumer Education. Show Answer Correct Answer: B) Consumer Protection. 18. Supervision, as one of the FCA's main areas of focus, involves ensuring procedures and practices are in the interest of the ..... A) Customer. B) Employee. C) Shareholder. D) Regulator. Show Answer Correct Answer: A) Customer. 19. What does the Fair Packaging and Labeling Act ensure? A) Lower prices on packages. B) Clear and honest product labeling. C) Fun branding. D) Large font sizes. Show Answer Correct Answer: B) Clear and honest product labeling. 20. What is the significance of consumer education as per the Act? A) Consumer education is only necessary for businesses. B) Consumer education promotes higher prices for goods. C) Consumer education is irrelevant to product quality. D) Consumer education is essential for informed decision-making and protection against unfair trade practices. Show Answer Correct Answer: D) Consumer education is essential for informed decision-making and protection against unfair trade practices. 21. Which year was the Consumer Protection Act passed by the Parliament? A) 1986. B) 1987. C) 1956. D) 1930. Show Answer Correct Answer: A) 1986. 22. You discover a hidden fee added to your bill after making a service agreement. This might be a violation of the Consumer Protection Law's right to: A) Safety. B) Fair pricing. C) Be heard. D) Choose a different service provider. Show Answer Correct Answer: B) Fair pricing. 23. What can happen if consumers are not protected from counterfeit goods? A) Consumers will gain more trust in online shopping. B) Counterfeit goods will improve brand reputation. C) Consumers may face financial loss, health risks, and reduced trust in brands. D) Consumers will always receive high-quality products. Show Answer Correct Answer: C) Consumers may face financial loss, health risks, and reduced trust in brands. 24. Can complaints be filed electronically under the 2019 Act? A) No. B) Yes, through E-Daakhil portal. C) Only in High Court. D) Only in person. Show Answer Correct Answer: B) Yes, through E-Daakhil portal. 25. Which agency regulates the stock market to prevent fraud and protect investors? A) Securities and Exchange Commission (SEC). B) Federal Deposit Insurance Corporation (FDIC). C) Better Business Bureau (BBB). D) Federal Trade Commission (FTC). Show Answer Correct Answer: A) Securities and Exchange Commission (SEC). ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books