This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 25 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 25 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Statement I:Business organisations do not use resources which belong to the society. Statement II:They do not have a responsibility to supply such products and render such services which are in public interest and would not impair public confidence in them. A) Statement I is true and II is false. B) Statement II is true and I is false. C) Both the statements are true. D) Both the statements are false. Show Answer Correct Answer: D) Both the statements are false. 2. What is the importance of consumer protection from the point of view of consumer? A) Protection against malpractices or exploitation of sellers. B) Consumer awareness. C) To organize consumers in the form of consumer organizations. D) All of the above. Show Answer Correct Answer: D) All of the above. 3. A key benefit from offering good customer service is A) Lower costs. B) Repeat business. C) Reduced tax. D) Less customers. Show Answer Correct Answer: B) Repeat business. 4. Choose the conditions in which markets does not work in a fair manner. A) Producers are few and powerful. B) Producers are many. C) Consumers are many. D) Consumers have knowledge about their rights. Show Answer Correct Answer: A) Producers are few and powerful. 5. Things to do if you have a complaint, EXCEPT. A) Identify the problem and what you believewould be a fair settlement. B) Gather documentation regarding your complaint. C) Go back to where you made the purchase. Calmly and accurately explain the problem and what action you would like taken. D) If you are not satisfied with the response, go to the police headquarters and file a complaint. Show Answer Correct Answer: D) If you are not satisfied with the response, go to the police headquarters and file a complaint. 6. What should the BSI have to protect Financial Consumers' information? A) A declared and published privacy policy. B) No policy needed. C) Only verbal assurances. D) None of the above. Show Answer Correct Answer: A) A declared and published privacy policy. 7. The new Consumer Protection Act, 2019 came into force on 20th July 2020 A) 22 JULY. B) 20th July 2020. C) 25 JULY. D) 20 JUNE. Show Answer Correct Answer: B) 20th July 2020. 8. What is the final step before legal action in court according to the ombudsman process? A) Mediation. B) Arbitration. C) Ombudsman decision. D) Negotiation. Show Answer Correct Answer: C) Ombudsman decision. 9. What is the significance of the CCPA's powers in the context of consumer governance? A) They are limited to advisory roles. B) They can bridge gaps left by previous laws. C) They are primarily punitive. D) They focus only on e-commerce. Show Answer Correct Answer: B) They can bridge gaps left by previous laws. 10. Fair and Lovely is an Example of? A) Overcharging. B) Adulteration. C) Misleading Advertising. D) Lack of Information. Show Answer Correct Answer: C) Misleading Advertising. 11. True or False. Regulated creditors should issue a default notice to allow people to bring their account up-to-date if they default before taking further action. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. Returning the goods is a remedy of the A) Buyer. B) Seller. C) All the above. D) None of the above. Show Answer Correct Answer: A) Buyer. 13. Which of the following is not covered by the consumer Protection Act? A) Defective refrigerator. B) Non-functional telephone. C) Free goods and services. D) Lack of due care in medical treatment. Show Answer Correct Answer: C) Free goods and services. 14. What is the maximum allowable mileage for a brand new motor vehicle to be covered under the Lemon Law? A) 15, 000 kilometers. B) 10, 000 kilometers. C) 25, 000 kilometers. D) 20, 000 kilometers. Show Answer Correct Answer: D) 20, 000 kilometers. 15. The FCA is funded by ..... fees charged to financial service providers. A) Membership. B) Transaction. C) Service. D) Registration. Show Answer Correct Answer: A) Membership. 16. The Prudential Regulation Authority (PRA) ensures that insurance policyholders have an appropriate degree of protection. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 17. Consumer courts does not includes A) District Forum. B) State Commission. C) National Commission. D) Supreme Court. Show Answer Correct Answer: D) Supreme Court. 18. Bagaimana OJK memastikan lembaga keuangan mematuhi regulasi perlindungan konsumen? A) OJK melakukan inspeksi dan audit secara berkala untuk memastikan kepatuhan. B) OJK hanya mengandalkan laporan tahunan dari lembaga keuangan. C) OJK tidak memiliki mekanisme untuk memantau kepatuhan lembaga keuangan. D) OJK memberikan sanksi tanpa melakukan pemeriksaan terlebih dahulu. Show Answer Correct Answer: A) OJK melakukan inspeksi dan audit secara berkala untuk memastikan kepatuhan. 19. Social marketing deals with A) Society. B) Social class. C) Social change. D) None of the above. Show Answer Correct Answer: C) Social change. 20. When thieves go searching through dumpsters, trash cans, recycling bins, and even trash heaps at the landfill to find personal information. A) Pharming. B) Credit Card Fraud. C) Dumpster Diving. D) Phishing. Show Answer Correct Answer: C) Dumpster Diving. 21. A merchant sells goods of a specific kind. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 22. The consumer organisations collect the samples of the products for ..... A) Sell them. B) Check them. C) Get bribe from the sellers. D) Distribute them among the poor. Show Answer Correct Answer: B) Check them. 23. ..... are the Individuals who purchase goods or services for personal use. A) Buyers. B) Consumer. C) Constituents. D) Clients. Show Answer Correct Answer: B) Consumer. 24. Which is the appropriate authority to enforce and execute the orders of the District Commission? A) District Court. B) State Commission. C) State Executive. D) District Commission. Show Answer Correct Answer: D) District Commission. 25. What is the 'product liability Directive' as per the Consumer Protection Act 1987? A) A UK regulation on product safety. B) A law for consumer rights in the UK. C) A directive of the Council of the European Union on liability for defective products. D) A guideline for product marketing. Show Answer Correct Answer: C) A directive of the Council of the European Union on liability for defective products. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books