This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 26 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 26 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The children's online privacy act applies to A) Children over 13. B) Children under 6. C) Children under 13. D) Teens 13-18. Show Answer Correct Answer: C) Children under 13. 2. True or False. The Financial Services Compensation Scheme will not refund consumers as long as the financial institution is regulated by the FCA? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 3. How does consumer protection contribute to a fair and competitive marketplace? A) By ensuring that consumers are treated fairly and have access to accurate information. B) By allowing businesses to deceive consumers with false advertising. C) By limiting consumer choices and options. D) By ignoring consumer complaints and concerns. Show Answer Correct Answer: A) By ensuring that consumers are treated fairly and have access to accurate information. 4. Penalty can be imposed under which section of the Consumer Protection Act? A) U/s 27. B) U/s 21. C) U/s 17. D) U/s 16. Show Answer Correct Answer: A) U/s 27. 5. Which quality certification mark is used to ensure safety of electrical goods? A) FPO. B) AGMARK. C) Hallmark. D) ISI. Show Answer Correct Answer: D) ISI. 6. A case filed in State Commission, can be re-appealed in: A) National Commission and then to Supreme Court. B) National Commission only. C) Supreme Court. D) Nowhere. Show Answer Correct Answer: B) National Commission only. 7. What does CCPA stand for? A) Central Consumer Product Authority. B) Central Consumer Protection Authority. C) Consumer Care Promotion Agency. D) Central Commission for Public Action. Show Answer Correct Answer: B) Central Consumer Protection Authority. 8. Which is not accepted as goods? A) Land. B) Food Product. C) Share. D) Crops. Show Answer Correct Answer: A) Land. 9. How can consumer protection ensure optimum utility for consumers? A) Consumer protection limits consumer choices by enforcing strict regulations. B) Consumer protection has no impact on the quality of products available to consumers. C) Consumer protection enhances consumer utility by ensuring fair practices, safety, and informed choices. D) Consumer protection increases prices by imposing additional costs on businesses. Show Answer Correct Answer: C) Consumer protection enhances consumer utility by ensuring fair practices, safety, and informed choices. 10. An invitation to customers to buy a product that the advertiser does not really want to sell followed by an offer to sell a more expensive product is known as ..... advertising. A) Cooling-off rule. B) Bait & Switch. C) Cease & Desist. D) Strict Liability. Show Answer Correct Answer: B) Bait & Switch. 11. What is the significance of the case Greenman v Yuba Power Products, Inc.? A) It established the principle of strict liability. B) It limited the scope of product warranties. C) It clarified the definition of negligence. D) It had no relevance to product liability. Show Answer Correct Answer: A) It established the principle of strict liability. 12. Swayam purchased photocopy machine worth 2, 00, 000 rupees. He found that it was defective. Despite many complaints, 'DZ company' did not rectify the defect. He wishes to file the complaint. What is the limitation time period for filing the complaint? A) Within 45 days of cause of action. B) Within one year of purchase of the photocopy machine. C) Within two years of finding the defect. D) Within two years of the purchase of the photocopy machine. Show Answer Correct Answer: C) Within two years of finding the defect. 13. Which of the following is a characteristic of a Ponzi scheme? A) It involves legitimate investment opportunities. B) It promises high returns with little risk. C) It is a government-backed investment. D) It requires no initial investment. Show Answer Correct Answer: B) It promises high returns with little risk. 14. What is the purpose of the right to be heard? A) To ignore public input. B) To limit freedom of speech. C) To provide individuals with the opportunity to express their views and concerns. D) To suppress individual opinions. Show Answer Correct Answer: C) To provide individuals with the opportunity to express their views and concerns. 15. The quality certification mark used in case of food products is: A) ISI. B) FPO. C) AGMARK. D) HALLMARK. Show Answer Correct Answer: B) FPO. 16. During the days of lock down, Tarsem went to a stall outside a hospital where packets of food were distributed to the needy. He also got one . On having had his food, he complained of a burnt Chapatti. Can he file a case in consumer court? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 17. Apa peran utama OJK di Indonesia? A) Untuk mengawasi sektor pendidikan. B) Untuk memberikan pinjaman kepada usaha kecil. C) Peran utama OJK di Indonesia adalah untuk mengatur dan mengawasi sektor jasa keuangan. D) Untuk mengelola anggaran nasional. Show Answer Correct Answer: C) Peran utama OJK di Indonesia adalah untuk mengatur dan mengawasi sektor jasa keuangan. 18. A consumer buys a pair of glasses and drops them resulting in the frame being damaged, do they have any rights under the Consumer Rights Act 2015? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 19. The Right to Choose means that consumers: A) Can return goods anytime. B) Have access to a variety of goods and services at fair prices. C) Can demand free goods. D) Must buy branded products only. Show Answer Correct Answer: B) Have access to a variety of goods and services at fair prices. 20. True or False. The Consumer Credit Act ensures that it is a criminal offence for all regulated creditors to trade without a licence. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 21. Which of the following is an implied guarantee? A) Right to repair. B) Acceptable quality. C) False representation. D) Limited goods supply. Show Answer Correct Answer: B) Acceptable quality. 22. Which of the following is a key element in establishing a product liability claim? A) Proof of a defect. B) Proof of warranty. C) Proof of purchase. D) Proof of advertising. Show Answer Correct Answer: A) Proof of a defect. 23. Which of the following is not a right of a consumer? A) Right to be informed. B) Right to chose. C) Right to seek redressal. D) Right to complaint. Show Answer Correct Answer: D) Right to complaint. 24. The minister in charge of consumer affairs in central government will be the chair person of which of the council? A) District council. B) State council. C) Central council. D) Statutory authority. Show Answer Correct Answer: C) Central council. 25. In a recent meeting, Alisha asked, 'What is the role of the Chief Commissioner in the CCPA?' during a discussion about consumer rights. A) To oversee consumer complaints. B) To manage the advisory council. C) To lead the investigation wing. D) To serve as the head of the authority. Show Answer Correct Answer: D) To serve as the head of the authority. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books