This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 31 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 31 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Who has the role of; Listening to disputes/Understanding what has happened/ Giving Unbiased opinions and Identifying if there is a valid cause for complaint? A) Financial Conduct Authority. B) Financial Ombudsman Service. C) Financial Services Compensation Scheme. D) Office of Fair Trading. Show Answer Correct Answer: B) Financial Ombudsman Service. 2. What is one way scammers try to steal your identity online? A) Sending fake emails that look like they are from your bank. B) Offering free security software from official websites. C) Encouraging you to update your password regularly. D) Sending you newsletters about online safety. Show Answer Correct Answer: A) Sending fake emails that look like they are from your bank. 3. The satisfaction of human want is called: A) Consumption. B) Production. C) Distribution. D) None of these. Show Answer Correct Answer: A) Consumption. 4. Lawsuit made possible by the procedural joining of similarly situated plaintiffs. A) Small claims. B) Cease and desist. C) Class action. D) None of the above. Show Answer Correct Answer: C) Class action. 5. What personal information should you be careful with? A) Social Security Number. B) Banking Info. C) Name and Address. D) All of the choices. Show Answer Correct Answer: D) All of the choices. 6. Which of these consumer organizations test and inspect materials from products to ensure they are appropriate for sale? A) The Bureau of Standards. B) The Consumer Affairs Division. C) The Ombudsman. D) The Government. Show Answer Correct Answer: A) The Bureau of Standards. 7. Consider the following statements regarding National Consumer Disputes Redressal Commission (NCDRC) & choose the right ones:1. set up in 1986 under Consumer Protection Act2. headed by a sitting or retired judge of High Court of India A) 1 only. B) 2 only. C) Both 1 & 2. D) Neither 1 nor 2. Show Answer Correct Answer: D) Neither 1 nor 2. 8. What is an example of an unfair business practice? A) Using bait-and-switch tactics. B) Offering free shipping on orders over $ 50. C) Providing a warranty for a product. D) Offering a product at a discounted price. Show Answer Correct Answer: A) Using bait-and-switch tactics. 9. What is a potential issue with the CCPA's investigative powers? A) They may not cover all consumer issues. B) They are limited to specific sectors. C) They lack enforcement mechanisms. D) They are too broad & overlap. Show Answer Correct Answer: D) They are too broad & overlap. 10. Teens are some of the most frequent targets of identity theft and other scams. Why? A) Identity thieves look for "clean" Social Security numbers that haven't yet been used to get credit. B) Thieves want to help teens get student loans for college. C) It will help teens do better in school. D) Identity thieves are just testing teens to see if they will fall for their scams. Show Answer Correct Answer: A) Identity thieves look for "clean" Social Security numbers that haven't yet been used to get credit. 11. A company's products and prices is visually represented by ..... A) Shopping cart. B) Web portal. C) Electronic catalogue. D) None of the above. Show Answer Correct Answer: C) Electronic catalogue. 12. How does the Act ensure the protection of vulnerable consumers? A) The Act ensures the protection of vulnerable consumers through clear information, prohibiting unfair practices, and providing access to dispute resolution. B) The Act limits consumer rights to protect businesses. C) The Act encourages aggressive marketing tactics. D) The Act mandates higher prices for vulnerable consumers. Show Answer Correct Answer: A) The Act ensures the protection of vulnerable consumers through clear information, prohibiting unfair practices, and providing access to dispute resolution. 13. What is the purpose of consumer awareness? A) To deceive consumers and sell low-quality products. B) To limit the choices available to consumers. C) To increase the price of products and services. D) To inform consumers about their rights and responsibilities, and ensure the quality and safety of products and services they purchase. Show Answer Correct Answer: D) To inform consumers about their rights and responsibilities, and ensure the quality and safety of products and services they purchase. 14. Which action is most consistent with fraudulent telemarketing in consumer protection law? A) Calling to offer a free trial with clear written terms. B) Calling to conduct a public opinion survey about brands. C) Calling to verify a recalled product notice. D) Calling to demand payment for unordered merchandise. Show Answer Correct Answer: D) Calling to demand payment for unordered merchandise. 15. The practice of pressuring consumers to buy a more expensive product than they intended is called? A) Loss leader. B) Cooling off period. C) Bait and switch. D) Trading up. Show Answer Correct Answer: D) Trading up. 16. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of A) 10 days. B) 20 days. C) 30 days. D) 45 days. Show Answer Correct Answer: C) 30 days. 17. What are the rights of consumers in case of defective goods? A) Consumers have no rights regarding defective goods. B) Consumers can only exchange defective goods for store credit. C) Consumers have the right to a refund, replacement, or repair for defective goods. D) Consumers must keep defective goods without any compensation. Show Answer Correct Answer: C) Consumers have the right to a refund, replacement, or repair for defective goods. 18. What are the consequences for businesses that violate consumer protection laws? A) Increased customer loyalty and trust. B) Fines, legal action, damage to reputation, and loss of customer trust. C) Positive impact on brand reputation. D) Financial rewards and incentives. Show Answer Correct Answer: B) Fines, legal action, damage to reputation, and loss of customer trust. 19. Which section makes false or misleading conduct an offence? A) Section 7. B) Section 8. C) Section 9. D) Section 10. Show Answer Correct Answer: C) Section 9. 20. Grace is shopping for a new toy for her younger brother. She wants to ensure that the toy complies with the General Product Safety Regulations. What is the main focus of these regulations? A) Product affordability. B) Product safety. C) Product innovation. D) Product marketing. Show Answer Correct Answer: B) Product safety. 21. What is a warning sign of a Ponzi scheme? A) Returns promised are too good to be true. B) Returns promised are reasonable and achievable. C) Investment is guaranteed to make a profit. D) Investment is backed by a reputable company. Show Answer Correct Answer: A) Returns promised are too good to be true. 22. How has the digital transformation impacted the consumer marketplace? A) It has made products more expensive. B) It has made it easier to enforce consumer protection laws. C) It has changed the way we buy and learn about products. D) It has reduced the need for international cooperation. Show Answer Correct Answer: C) It has changed the way we buy and learn about products. 23. What must credit companies publish according to the Consumer Credit Acts? A) The product warranty details. B) The Annual Percentage Rate (APR). C) The customer service contact. D) The company's annual revenue. Show Answer Correct Answer: B) The Annual Percentage Rate (APR). 24. What are the responsibilities of manufacturers under product liability? A) Manufacturers can ignore safety regulations if they are cost-effective. B) Manufacturers must provide free samples to consumers. C) Manufacturers must ensure product safety, provide warnings, and conduct testing. D) Manufacturers are only responsible for marketing their products. Show Answer Correct Answer: C) Manufacturers must ensure product safety, provide warnings, and conduct testing. 25. . Rita wants to buy a packet of juice. As an aware customer, how can she be sure about the quality of juice she plans to buy? A) FPO MARK. B) HALLMARK. C) ISI MARK. D) AGMARK. Show Answer Correct Answer: A) FPO MARK. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books