This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 32 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 32 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following is an example of environmental protection legislation in the UK? A) The National Minimum Wage Act 1998. B) The Environmental Protection Act 1990. C) The Consumer Rights Act 2015. D) The Employment Rights Act 1996. Show Answer Correct Answer: B) The Environmental Protection Act 1990. 2. Separately purchased agreement by the manufaturer or outside company A) Full warranty. B) Limited warranty. C) Service contract. D) Extended contract. Show Answer Correct Answer: C) Service contract. 3. Telephone sales people are formally known as ..... A) Consumers. B) Adulterated. C) Telemarketers. D) Annoying. Show Answer Correct Answer: C) Telemarketers. 4. Hey there! Can you help Krish identify which law aims at protecting and promoting the consumer's interest? A) The Sale of Goods Act 1930. B) The Trade Marks Act 1999. C) The Consumer Protection Act 2019. D) The Competition Act 2002. Show Answer Correct Answer: C) The Consumer Protection Act 2019. 5. What should consumers do if they believe their rights have been violated? A) Post about it on social media and hope for a resolution. B) Seek legal advice and consider filing a complaint. C) Confront the individual or company directly. D) Ignore the situation and hope it goes away. Show Answer Correct Answer: B) Seek legal advice and consider filing a complaint. 6. The consumer must be assured whenever possible access to a variety of goods and services at competitive prices. A) Right to Consumer Protection Act. B) Right to choose. C) Right to safety. D) Right to be heard. Show Answer Correct Answer: B) Right to choose. 7. This is the total amount that you actually earn before anything is subtracted: A) Taxes. B) Budget. C) Deductions. D) Gross Pay. Show Answer Correct Answer: D) Gross Pay. 8. A customer service problem happens when A) A customer asks for the manager. B) Serving the customers becomes unprofitable. C) Customer complaint is ignored. D) Customer service does not meet expectations. Show Answer Correct Answer: D) Customer service does not meet expectations. 9. The President of District Commission is a. A) District Judge. B) High Court Judge. C) Supreme Court Judge. D) Lower Court Judge. Show Answer Correct Answer: A) District Judge. 10. What is insurance coverage? A) The amount your insurance company is willing to pay. B) The amount you pay to the insurance company each month. C) The amount you pay for visits to a doctor. D) None of the above. Show Answer Correct Answer: A) The amount your insurance company is willing to pay. 11. Who does the Consumer Protection Act, 2019 protect? A) Manufacturers. B) Businesses. C) Consumers. D) Shop owners. Show Answer Correct Answer: C) Consumers. 12. Quotation drafting is one of the step in process of? A) Purchase module. B) Sales module. C) Inventory module. D) All of these. Show Answer Correct Answer: B) Sales module. 13. Working Non-Government organization for consumer protection in India is: A) VOICE. B) Common Cause. C) Both of the above. D) None of these. Show Answer Correct Answer: C) Both of the above. 14. Fees or stamp duty for the consumer complaint. A) 10/-rs. B) 100/-rs. C) 1000/-rs. D) No Fee. Show Answer Correct Answer: D) No Fee. 15. A person who steals checks from an active account and imitates the account holder's signature A) Closed account fraud. B) Forgery. C) Counterfeit checks. D) Altered checks. Show Answer Correct Answer: B) Forgery. 16. Businessmen have to stop unfair practices, manufacturers should listen to consumer complaints and take proper action against those guilty. A) Ture. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) Ture. 17. ..... broadcasts the programme 'Apne Adhikar' with reference to consumer protection? A) All India Radio. B) Doordarshan. C) Advertising Agency. D) All of these. Show Answer Correct Answer: A) All India Radio. 18. Which of the following is NOT a right provided to consumers under the Act? A) Right to be informed. B) Right to seek redressal. C) Right to safety. D) Right to free products. Show Answer Correct Answer: D) Right to free products. 19. Compensation for damage and ordering restrictions on sale are examples of: A) Rights of consumer. B) Obligations of consumer. C) Duties of consumer. D) Reliefs to consumer. Show Answer Correct Answer: D) Reliefs to consumer. 20. Which consumer right provides a safeguard for consumers against goods and services which are hazardous to health? A) Right to choose. B) Right to safety. C) Right to be informed. D) Right to be heard. Show Answer Correct Answer: B) Right to safety. 21. Effective communication channels, mandated by the Truth in Lending Act (TILA), facilitate transparent financial transactions. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 22. Which consumer right suggests that a consumer should use only ISI marked electrical goods? A) Right to information. B) Right to safety. C) Right to be heard. D) Right to seek redressal. Show Answer Correct Answer: B) Right to safety. 23. Order of national commission can be challenged in supreme court within ..... A) 25 days. B) 30 days. C) 45 days. D) None of the above. Show Answer Correct Answer: B) 30 days. 24. Right to be informed means the right to A) The number of employees in the establishment. B) The history of the business. C) Be protected against the marketing of goods and services, which are hazardous to life and property. D) Be informed about the quality, quantity, potency, purity, standard, and price of goods. Show Answer Correct Answer: D) Be informed about the quality, quantity, potency, purity, standard, and price of goods. 25. The term 'caveat emptor' means A) Seller's responsibility. B) Beware of the seller. C) Buyer beware. D) Let the buyer beware. Show Answer Correct Answer: D) Let the buyer beware. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books