This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 35 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 35 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. An individual who acquires goods for primarily for personal use A) Client. B) Consumer. C) Patient. D) Customer. Show Answer Correct Answer: B) Consumer. 2. Chapter II of the Consumer Protection Act, 2019 came into effect from: A) 20th September 2020. B) 21st July 2020. C) 20th July 2020. D) 19th August 2019. Show Answer Correct Answer: C) 20th July 2020. 3. The media can play a role in drawing attention to consumer issues. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 4. What does the Consumer Protection Act provide for? A) Three-tier machinery consisting of District Forum, State Commission, and National Commission. B) Formation of protection councils in every state. C) Both a and b. D) None of the above. Show Answer Correct Answer: C) Both a and b. 5. Any substance or mixture of substances which is toxic, corrosive, irritant, a strong sanitizer, flammable or combustible or generates pressure through decomposition, heat or other means A) Hazardous substance-. B) Poison. C) Chemicals. D) Substance. Show Answer Correct Answer: A) Hazardous substance-. 6. Which act primarily governs health and safety in the workplace in Great Britain? A) The Consumer Rights Act 2015. B) The Health and Safety at Work etc. Act 1974. C) The Environmental Protection Act 1990. D) The Competition Act 1998. Show Answer Correct Answer: B) The Health and Safety at Work etc. Act 1974. 7. President of State Commission is appointed by- A) State Government. B) Central Government. C) President of India. D) Chief-Justice of High Court. Show Answer Correct Answer: A) State Government. 8. Consumers need to be protected because of A) Good suppliers. B) Unfair trading practices. C) The way they think. D) Their lack of skills. Show Answer Correct Answer: B) Unfair trading practices. 9. What is the maximum value for complaints handled by the District Forum? A) Rs. 1 crore. B) Rs. 50 lakhs. C) Rs. 20 lakhs. D) Rs. 10 lakhs. Show Answer Correct Answer: C) Rs. 20 lakhs. 10. Products that are linked to each other in that the use of one leads to the use of another (e.g. cars and gas), are called: A) Substitute products. B) Complement products. C) Linked products. D) Fake products. Show Answer Correct Answer: B) Complement products. 11. What should a consumer do if they receive a defective product? A) Keep it and not inform anyone. B) Immediately dispose of it. C) Contact the seller for a refund or replacement. D) Sell it to another consumer. Show Answer Correct Answer: C) Contact the seller for a refund or replacement. 12. What actions can the Consumer Protection Council take against businesses? A) Offer loans to struggling businesses. B) Provide tax breaks to businesses. C) Investigate complaints, impose fines, issue warnings, mandate corrective actions, and promote consumer education. D) Conduct market research for companies. Show Answer Correct Answer: C) Investigate complaints, impose fines, issue warnings, mandate corrective actions, and promote consumer education. 13. Mabel has £120, 000 in a savings account in a bank. The bank has gone bankrupt and they're not able to secure peoples' savings. Who will help her? A) FOS. B) FCA. C) FSCS. D) None of the above. Show Answer Correct Answer: C) FSCS. 14. Reena purchased one litre of pure desi ghee from a shopkeeper. After using it, she had doubts that it was adulterated. She sent it for a laboratory test which confirmed that the ghee was adulterated. State any six reliefs available to Reena if she complains and the consumer court is satisfied about the genuineness of the complaint A) REPLACEMENT OF PRODUCT. B) REFUND. C) COMPENSATION FOR ANY INJURY CAUSED. D) ALL OF THE ABOVE. Show Answer Correct Answer: D) ALL OF THE ABOVE. 15. What is the maximum penalty for a manufacturer or trader found guilty of selling adulterated or misbranded products under the Consumer Protection Act of India? A) Imprisonment for up to 5 years. B) Fine up to Rs. 10, 000. C) Fine up to Rs. 50, 000. D) Imprisonment for life. Show Answer Correct Answer: D) Imprisonment for life. 16. What are the consumer rights when buying goods and services? A) They should be fit for purpose, of satisfactory quality and match the description. B) They should work as intended. C) All the above. D) None of the above. Show Answer Correct Answer: A) They should be fit for purpose, of satisfactory quality and match the description. 17. When filing a complaint with the Better Business Bureau, what is an advantage compared to direct contact with a business? A) The BBB can force businesses to respond to complaints. B) The BBB can immediately issue refunds to consumers. C) The BBB creates a public record of complaints that other consumers can see. D) The BBB automatically files lawsuits against businesses with complaints. Show Answer Correct Answer: C) The BBB creates a public record of complaints that other consumers can see. 18. The consumer organisations collect the samples of the products to ..... A) Sell them. B) Check them. C) Get bribe from the sellers. D) Distribute them among the poor. Show Answer Correct Answer: B) Check them. 19. What is a 'Consumer Transaction'? A) The supply of goods or services by a supplier to a consumer. B) A transaction between two businesses. C) A government transaction. D) A transaction that does not involve goods. Show Answer Correct Answer: A) The supply of goods or services by a supplier to a consumer. 20. The President and members of the State Commission shall be appointed by the State Commission on the recommendation of a selection committee NOT consisting of the following persons, namely: A) Justice of the High Court. B) Chief Justice of the High Court. C) Secretary in charge of Consumer Affairs of the State Government. D) Nominee of the Chief Secretary of the State. Show Answer Correct Answer: A) Justice of the High Court. 21. The Dodd-Frank Wall Street Reform and Consumer Protection Act enhances transparency and accountability in the financial industry. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 22. How does consumer education play a role in promoting consumer protection? A) By helping consumers understand their rights and responsibilities, enabling them to make informed decisions and protect themselves from fraud or unfair practices. B) By promoting fraudulent practices to consumers. C) By providing false information to consumers. D) By encouraging consumers to ignore their rights and responsibilities. Show Answer Correct Answer: A) By helping consumers understand their rights and responsibilities, enabling them to make informed decisions and protect themselves from fraud or unfair practices. 23. British Airways was colluding to set the price of fuel surcharge for long haul flights. They were charged $ 300 million for doing what? A) Trying to create a monopoly. B) Deceptively pricing. C) Deceptive estimates. D) Price fixing. Show Answer Correct Answer: D) Price fixing. 24. A consumer can file a suit in ..... , when the value of goods and service along with the compensation claimed does not exceed ₹ 20 lakhs. A) State Commission. B) District Forum. C) National Commission. D) Supreme Court. Show Answer Correct Answer: B) District Forum. 25. As the consumer is having the rights they are also having ..... A) Measures. B) Promotion. C) Responsibilities. D) Duties. Show Answer Correct Answer: C) Responsibilities. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books