This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 36 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 36 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which authority has jurisdiction to entertain complaints where the value of goods/services and compensation claimed is less than Rs. 20 lakhs? A) District Forum. B) State Commission. C) National Commission. D) Supreme Court of India. Show Answer Correct Answer: A) District Forum. 2. Which is an example of Public Relations or publicity? A) A news release about interesting activities of the firm. B) A television advertisement. C) A door to door salesman. D) Discounts and special offers. Show Answer Correct Answer: A) A news release about interesting activities of the firm. 3. Liquidation means to do what? A) Sell assets to raise cash. B) Soak your debts with cash. C) Pay off all your credit cards. D) None of the above. Show Answer Correct Answer: A) Sell assets to raise cash. 4. Eesha is studying different types of regulations for her business class. She comes across the term GPSR. The GPSR is part of which broader category? A) Environmental regulations. B) Consumer protection issues. C) Financial regulations. D) Employment laws. Show Answer Correct Answer: B) Consumer protection issues. 5. The example of having all of the models of autonomous (self-driving) car with flawed software, is an example of which? A) Manufacture defect. B) Design defect. C) Failure to warn. D) None of the above. Show Answer Correct Answer: B) Design defect. 6. Which of the following indicates the need for consumer protection from the point of view of a Business? A) Ignorance. B) Being unorganised. C) Widespread Exploitation. D) Social Responsibility. Show Answer Correct Answer: D) Social Responsibility. 7. A consumer buys an air purifier that doesn't match the features advertised.Which consumer right has been violated? A) Right to education. B) Right to equality. C) Right to be informed. D) Right to be protected against unfair trade practice. Show Answer Correct Answer: C) Right to be informed. 8. Who can file a complaint under Consumer Protection Act, 1986? A) Any consumer can file a complaint on his/ her own and does not need the services of advocate/professionals. B) Any registered consumer association. C) The Central Government or any State Government. D) All of the above. Show Answer Correct Answer: D) All of the above. 9. Identity theft occurs by A) Someone stealing your wallet. B) Hacking into your computer. C) Someone stealing non-shredded paperwork. D) All of the above. Show Answer Correct Answer: D) All of the above. 10. They enact legislation, establish consumer protection agencies and organize educational programmes to protect consumers. The above statement describe the role of the A) Government agencies or regulatory bodies. B) Non-profit organizations. C) Private companies. D) International trade associations. Show Answer Correct Answer: A) Government agencies or regulatory bodies. 11. In the U.S consumer protection agencies are called consumer watch dogs A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 12. An avenue for victims of injustice from government agencies or public utilities A) The Consumer Affairs Division. B) The Bureau of Standards. C) The Ombudsman. D) The Ministry of Public Utilities. Show Answer Correct Answer: C) The Ombudsman. 13. Red box makes an error and sends a DVD to an incorrect address. The person at that address ..... ? A) Can be made to pay for what they got. B) Needs to go to the post office & ship the DVD back to Red Box. C) Can keep the DVD. D) Should expect a visit from the police. Show Answer Correct Answer: C) Can keep the DVD. 14. One of the most important pieces of identification you need to protect is your A) Drivers License. B) Pass Port. C) Social Security Card. D) School Id. Show Answer Correct Answer: C) Social Security Card. 15. Obligation implicitly imposed on all sellers. A) Implied warranty. B) Express warranty. C) Limited warranty. D) Warranty of merchantability. Show Answer Correct Answer: A) Implied warranty. 16. Which of the following is the most common cause of product liability claims? A) Manufacturing defect. B) Warning defect. C) Labeling defect. D) Design defect. Show Answer Correct Answer: A) Manufacturing defect. 17. Which of the following is NOT protected by consumer laws? A) Product labeling. B) Credit reporting. C) Celebrity endorsements. D) Loan terms. Show Answer Correct Answer: C) Celebrity endorsements. 18. If Mrs. Jones runs a game-of-chance for money and she does not follow the rules, you can sue her in small claims court if you lose < $ 1, 000? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 19. Which choice pairs the term with its most accurate definition? A) Phishing-laws that prevent unfair business practices. B) Data Breach-fraudulent calls requesting money. C) Ponzi Scheme-investment fraud paying earlier investors with new investors' money. D) Scam-legal incentive program. Show Answer Correct Answer: C) Ponzi Scheme-investment fraud paying earlier investors with new investors' money. 20. What action should you take if a local retailer sells an item above the recommended government controlled price A) Ignore the price and purchase the item anyway. B) Negotiate a lower price with the retailer. C) Report the retailer to the appropriate regulatory authority. D) Buy the item from a different retailer without reporting. Show Answer Correct Answer: C) Report the retailer to the appropriate regulatory authority. 21. Chapter 13 Bankruptcy is ..... A) Forgiving. B) Restructuring business. C) Chance to repay debts. D) None of the above. Show Answer Correct Answer: C) Chance to repay debts. 22. The maximum fine for a company committing an offence under CPA is: A) RM100, 000. B) RM150, 000. C) RM200, 000. D) RM250, 000. Show Answer Correct Answer: D) RM250, 000. 23. Our government started to move toward protecting consumers because of why? A) The sheer variety and abundance of goods. B) The complexity of goods & intense advertising claims. C) The size of companies and lack of customer service. D) All of the above. Show Answer Correct Answer: D) All of the above. 24. Mehak Limited has hired 300 salesmen who will be assigned the task of contacting prospective buyers and creating awareness about the new range of organic incenses introduced by the company. Identify the element of promotion been described in the given lines. A) Advertising. B) Sales promotion. C) Personal selling. D) Public relation. Show Answer Correct Answer: C) Personal selling. 25. All of these are basic consumer rights under Indian law except; A) Right to be heard. B) Right to seek redressal. C) Right to be assured. D) Right to gamble. Show Answer Correct Answer: D) Right to gamble. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books