This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 37 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 37 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. A seller states, "This laptop will run for ten hours on a single charge." What makes this statement an express warranty? A) It is an assurance about product quality and performance. B) It is a disclaimer removing liability for all defects. C) It is a promise limited only to original purchasers. D) It is a general puffery without measurable claim. Show Answer Correct Answer: A) It is an assurance about product quality and performance. 2. Where can he appeal further against the decision of 'District Forum'? A) State Commission. B) National Commission. C) Consumer Committee. D) None of the above. Show Answer Correct Answer: A) State Commission. 3. Maximum age limit of the member of National Commission is- A) 60 years. B) 65 years. C) 70 years. D) 75 years. Show Answer Correct Answer: C) 70 years. 4. What is the maximum age limit of members of National Consumer Dispute Redressal Forum? A) 65. B) 67. C) 70. D) 75. Show Answer Correct Answer: C) 70. 5. A consumer can be a corporation if it acquires goods for household purposes. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 6. Which best distinguishes a Fraud Alert from a Credit Freeze? A) A Fraud Alert blocks all new accounts while a Credit Freeze only warns creditors. B) A Fraud Alert warns creditors; a Credit Freeze restricts access to credit reports. C) Both terms mean the same thing. D) A Credit Freeze warns creditors; a Fraud Alert restricts access to reports. Show Answer Correct Answer: B) A Fraud Alert warns creditors; a Credit Freeze restricts access to credit reports. 7. Offering consumers credit is heavily regulated through several pieces of legislation and is governed by which authority? A) FCA. B) FDA. C) FSA. D) FCC. Show Answer Correct Answer: A) FCA. 8. Who is considered a consumer under the CPA? A) A business buying goods for resale. B) A person buying goods for household use. C) A manufacturer buying raw materials. D) A retailer purchasing for trade. Show Answer Correct Answer: B) A person buying goods for household use. 9. True or False. The Consumer Credit Act does not give consumers protection from purchases? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 10. When shopping, avoid A) Generic products. B) Impulse buying. C) Checking sale racks. D) Store-brand product. Show Answer Correct Answer: B) Impulse buying. 11. What is an example of misleading advertisement? A) Hotel has a swimming pool. B) Tour guide provides a map. C) Restaurant offers a loyalty program. D) Hotel shows beach image, but actually far from the beach. Show Answer Correct Answer: D) Hotel shows beach image, but actually far from the beach. 12. A complaint before the appropriate consumer forum can be filed by: A) Any registered consumer's association. B) A legal heir or representative of a deceased consumer. C) The Central Government or any State Government. D) All of these. Show Answer Correct Answer: D) All of these. 13. Which of the following Acts provides protection to consumers in India? A) Companies Act, 2013. B) Consumer Protection Act, 2019. C) Contract Act, 1872. D) Trade Union Act, 1926. Show Answer Correct Answer: B) Consumer Protection Act, 2019. 14. The National Consumer Advisory Council advises the Tribunal on consumer complaints. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 15. As funds became scarce in the global market, Northern Rock was unable to fund its mortgages and loans from money markets and sought an emergency loan from which institution? A) IMF. B) BoE. C) ECB. D) Federal Reserve. Show Answer Correct Answer: B) BoE. 16. ..... is the king of modern marketing A) Consumer. B) Wholesaler. C) Producer. D) Retailer. Show Answer Correct Answer: A) Consumer. 17. Ownership of natural or man-made increases to personal property is acquired by A) Annexation. B) Accession. C) Adoption. D) Adaptation. Show Answer Correct Answer: B) Accession. 18. A complaint on a defective product worth of Rs. 3 lakhs can be first registered to ..... A) District Forum. B) State Commission. C) National Commission. D) None of the above. Show Answer Correct Answer: A) District Forum. 19. How can understanding consumer protection laws help individuals make better financial decisions? A) By ensuring they never need credit cards. B) By helping them recognize and avoid scams. C) By allowing them to ignore loan terms. D) By reducing the need for insurance. Show Answer Correct Answer: B) By helping them recognize and avoid scams. 20. Mengapa penting untuk memiliki literasi keuangan yang baik? A) Peningkatan risiko keuangan. B) Peningkatan kecanduan belanja. C) Peningkatan kualitas pengambilan keputusan dan manajemen keuangan. D) Peningkatan hutang konsumen. Show Answer Correct Answer: C) Peningkatan kualitas pengambilan keputusan dan manajemen keuangan. 21. How can consumers safely dispose of sensitive financial documents? A) By throwing them in the trash. B) By shredding them before disposal. C) By storing them indefinitely. D) By giving them to a bank for safekeeping. Show Answer Correct Answer: B) By shredding them before disposal. 22. Who can be appointed as president of District Consumer Dispute Redressal Forum? A) District Judge. B) High Court Judge. C) Supreme Court Judge. D) Deputy Commisioner. Show Answer Correct Answer: A) District Judge. 23. What does the behavioral approach in consumer law focus on? A) Economic efficiency. B) Information asymmetries. C) Protection against biased decisions. D) Unjust terms. Show Answer Correct Answer: C) Protection against biased decisions. 24. The FCA is now the Government organisation that looks after consumer protection in relation to personal finance A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 25. Which of the following is a deficiency in service? A) Selling branded items. B) Delay in providing home delivery by courier company. C) MRP written on product. D) Free warranty for 2 years. Show Answer Correct Answer: B) Delay in providing home delivery by courier company. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books