This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 38 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 38 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. A consumer has to be protected against ..... A) Defects of products. B) Deficiencies of product. C) Unfair and restrictive trade practices. D) All of the above. Show Answer Correct Answer: D) All of the above. 2. A dental college gave an advertisement stating that on getting admission in the college, 'placement 100% guaranteed' but the complainant did not get placement. The statement of the college is: A) Unfair trade practice. B) Unfair contract. C) Restrictive trade practice. D) No liability of the college. Show Answer Correct Answer: A) Unfair trade practice. 3. Who appoints the President of the State Consumer disputes Redressal Commission? A) Secretary-Law Department of the State. B) State Government (in consultation with the Chief Justice of the High Court). C) Chief Justice of India. D) The President of the State Commission. Show Answer Correct Answer: B) State Government (in consultation with the Chief Justice of the High Court). 4. What does Consumer Protection Law protect customers from? A) Employee rights. B) Environmental issues. C) High taxes. D) Unfair business practices. Show Answer Correct Answer: D) Unfair business practices. 5. A(n) ..... is any statement that has the effect of deceiving the buyer. A) Fraudulent Misrepresentation. B) Cease & Desist. C) Bait & Switch. D) Product Liability. Show Answer Correct Answer: A) Fraudulent Misrepresentation. 6. What does the Act aim to provide to consumers regarding their complaints? A) Slow resolution. B) Prompt and affordable resolution. C) Complicated procedures. D) No resolution. Show Answer Correct Answer: B) Prompt and affordable resolution. 7. Ms. Jeena wants to buy a mango drink. As a responsible customer she should check which mark on the label of the mango drink? A) BIS mark. B) ISI mark. C) FPO mark. D) AGMARK. Show Answer Correct Answer: C) FPO mark. 8. The National Commission consist of: A) 1 President and 2 members. B) 2 President and 2 members. C) 1 President and 4 members. D) 2 President and 4 members. Show Answer Correct Answer: C) 1 President and 4 members. 9. Branches and points of services used for public access and ATMs should accommodate the needs of vulnerable Consumers. True or False A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 10. What is the role of state consumer protection councils? A) To regulate prices of goods and services. B) To provide financial assistance to consumers. C) To promote and protect consumer rights at the state level. D) To oversee business licensing and permits. Show Answer Correct Answer: C) To promote and protect consumer rights at the state level. 11. What did the Teekane case establish in consumer protection? A) Labelling can be misleading. B) All labeling is accurate. C) Labeling is irrelevant. D) Labeling is not protected by consumer law. Show Answer Correct Answer: A) Labelling can be misleading. 12. Under which of the following situations is a company not likely to fix a lower price for its product? A) When the competition has introduced a substitute product. B) If the demand for a product is inelastic. C) When the company wants to attain market share leadership. D) When the demand for the product is low. Show Answer Correct Answer: B) If the demand for a product is inelastic. 13. Ms. Jeena wants to buy a mango drink. As a responsible consumer, she should check which mark on the label of the mango drink? A) BSI mark. B) ISI mark. C) FPO mark. D) None of the above. Show Answer Correct Answer: B) ISI mark. 14. An appeal for the compensation by a consumer can be made to the Supreme court when ..... A) The aggrieved party is not satisfied with the decision of National Commission and the value of goods along with the compensation claimed exceeds 1 crore. B) The value of goods along with compensation claimed exceeds 50 lakhs. C) The aggrieved party is not satisfied with the decision of the State Commission. D) All of the above. Show Answer Correct Answer: A) The aggrieved party is not satisfied with the decision of National Commission and the value of goods along with the compensation claimed exceeds 1 crore. 15. Legitimate checks will usually have a dull finish A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 16. Statement I:The Consumer protection Act 2019 extends to the whole of India. Statement II:It is applicable to all types of businesses whether a manufacturer or a trader and whether supplying goods or providing services excluding e-commerce firms. A) Statement I is true and II is false. B) Statement II is true and I is false. C) Both the statements are true. D) Both the statements are false. Show Answer Correct Answer: A) Statement I is true and II is false. 17. The international organisation of consumer unions was first established in ..... A) 1960. B) 1965. C) 1967. D) 1987. Show Answer Correct Answer: A) 1960. 18. The consumer protection Act. 2007 protects who? A) Consumers. B) Sellers. C) Employers. D) Employees. Show Answer Correct Answer: A) Consumers. 19. ..... signifies the products as Environment Friendly A) Earthen Pitcher. B) Agmark. C) FPO. D) Hallmark. Show Answer Correct Answer: A) Earthen Pitcher. 20. Who insures credit union deposits? A) Federal Deposit Insurance Corporation (FDIC). B) National Credit Union Administration (NCUA). C) Federal Reserve. D) U.S. Treasury. Show Answer Correct Answer: B) National Credit Union Administration (NCUA). 21. It's safe to use a wifi hotspot to buy something on your smartphone, right? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 22. Sugandha purchased a pack of crayons for her daughter from a nearby stationery shop. She noticed that the crayons were packed in a portable transparent plastic bag. Identify the level of packaging being described in the above lines. A) Primary package. B) Secondary packaging. C) Transportation packaging. D) None of the above. Show Answer Correct Answer: A) Primary package. 23. Akhil, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? A) YES, HE CAN FILE A CASE. B) NO, BECAUSE HE HAS NOT OBTAINED CASH MEMO. C) NO, BECAUSE HE DID NOT NOTICED DATE OF EXPIRY. D) YES, IT IS HIS RIGHT TO FILE A COMPLAINT. Show Answer Correct Answer: B) NO, BECAUSE HE HAS NOT OBTAINED CASH MEMO. 24. Consumer groups should also be associated with the policy making bodies of the ..... A) Consumer. B) Businessmen. C) Goverment. D) None of the above. Show Answer Correct Answer: C) Goverment. 25. What should a consumer do if they fall victim to a phishing scam? A) Contact their bank immediately to secure accounts. B) Ignore the issue and monitor their credit. C) Change their home address on file. D) Stop all financial activity for a month. Show Answer Correct Answer: A) Contact their bank immediately to secure accounts. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books