This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 39 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 39 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Where the Central Authority is satisfied after investigation that any advertisement is false or misleading, it may impose what penalties? A) Endorser may have to pay the fine to the tune of maximum 20 lakh rupees. B) Endorser may be debarred from making endorsement of the product for six years. C) Penalty of the endorser may extend to 10 lakh rupees. D) Central Authority cannot fine the endorser. Show Answer Correct Answer: C) Penalty of the endorser may extend to 10 lakh rupees. 2. Financial fraud which people pay to join an organization in exchange for the right to sell memberships A) Star scheme. B) Box scheme. C) Pyramid scheme. D) Bait and switch. Show Answer Correct Answer: C) Pyramid scheme. 3. What is not a function of the CCPA? A) Issuing guidelines to prevent unfair trade practices. B) Conducting market research on consumer behavior. C) Adjudicating consumer disputes like a court. D) Investigating misleading advertisements. Show Answer Correct Answer: C) Adjudicating consumer disputes like a court. 4. What is the role of consumer protection agencies in ensuring consumer rights? A) They enforce laws and regulations to protect consumers from unfair or deceptive business practices. B) They prioritize business interests over consumer rights. C) They ignore laws and regulations. D) They promote unfair and deceptive business practices. Show Answer Correct Answer: A) They enforce laws and regulations to protect consumers from unfair or deceptive business practices. 5. Who can file a complaint in any consumer forums?A. AGGREIVED CONSUMERB. LEGAL HEIR OF A DECEASED CONSUMERC. RETAIL STORED. CONSUMER ASSOCIATION A) A, B & C. B) A & B. C) B & C. D) A, B & D. Show Answer Correct Answer: D) A, B & D. 6. One president and not more than 2 and as many number of members that has been prescribed is the structure of which Commission? A) District consumer dispute redressal council. B) National consumer dispute redressal council. C) State consumer dispute redressal council. D) Central Authority. Show Answer Correct Answer: A) District consumer dispute redressal council. 7. What is the main question regarding remoteness of damage in product liability? A) Is the damage foreseeable?. B) Is there a reasonable nexus?. C) Is the product defective?. D) Is the manufacturer liable?. Show Answer Correct Answer: B) Is there a reasonable nexus?. 8. What is the meaning of Caveat Emptor? A) Get Out of My Way. B) Let the Buyer Buy More. C) Let the Buyer Beware. D) I Bought it on Amazon. Show Answer Correct Answer: C) Let the Buyer Beware. 9. Which cases should not be admitted by any consumer dispute redressal commission? A) Cases filed after 2 years from the date of cause of action. B) Cases filed after 3 years from the date of action. C) Cases filed after 5 years from the date of actio. D) Cases filed after 4 years from the date of action. Show Answer Correct Answer: A) Cases filed after 2 years from the date of cause of action. 10. Which of the following is not consumer right? A) Right to safety. B) Right to be heard. C) Right to go to court. D) None of the above. Show Answer Correct Answer: C) Right to go to court. 11. All of the following are forms of consumer protection except A) Price regulation. B) Advertising standards. C) Product warranties. D) Monopolistic practices. Show Answer Correct Answer: D) Monopolistic practices. 12. ..... should know about their rights and exercise them. A) Consumer. B) Goverment. C) All the above. D) None of the above. Show Answer Correct Answer: A) Consumer. 13. Which of the following is an example of an unfair trade practice? A) Deceptive advertising. B) Customer satisfaction guarantee. C) Product quality improvement. D) Price competition. Show Answer Correct Answer: A) Deceptive advertising. 14. What does the term 'producer' refer to in the context of the Consumer Protection Act 1987? A) The person who manufactured the product. B) The person who distributes the product. C) The person who sells the product. D) The person who advertises the product. Show Answer Correct Answer: A) The person who manufactured the product. 15. Which of the following bankruptcies CANNOT be involuntary? A) Chapter 7. B) Chapter 11. C) Chapter 13. D) No bankruptcy is ever involuntary. Show Answer Correct Answer: C) Chapter 13. 16. Which authority is established under the Consumer Protection Act, 2019? A) Consumer Protection Council. B) Business Regulation Authority. C) Trade Practices Commission. D) Consumer Affairs Bureau. Show Answer Correct Answer: A) Consumer Protection Council. 17. ..... is the process of classification of products into different groups on the basis of some of its important characteristics. A) Grading. B) Packaging. C) Standardization. D) Branding. Show Answer Correct Answer: A) Grading. 18. Which of the following is a feature of the Consumer Protection Act, 2019? A) Establishment of Consumer Protection Councils. B) Elimination of all consumer rights. C) Increase in product prices. D) Reduction of consumer complaints. Show Answer Correct Answer: A) Establishment of Consumer Protection Councils. 19. The desire to have a commodity or service is called: A) Want. B) Utility. C) Goods. D) None of these. Show Answer Correct Answer: A) Want. 20. Shweta wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy? A) She should check hallmark on the jewellery. B) She should check agro mark on the jewellery. C) She should check FPO mark on the jewellery. D) She can ask from another jewellery. Show Answer Correct Answer: A) She should check hallmark on the jewellery. 21. Informing consumer about the contents of the product, its usage, etc. is part of: A) Right to Safety. B) Right to Information. C) Right to Consumer Education. D) Right to be Heard. Show Answer Correct Answer: B) Right to Information. 22. Many consumers become blind followers of advertisements displayed on Television. Meenakshi bought a fairness cream following an advertisement that contains a commitment to make anyone's skin fairer in just one month. After using it for more than one month, she is considering of filing a case . Can she do the same? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 23. The characteristics of a loyal customer include all the following except? A) Recommend products to family and friends. B) Help company market product for free. C) Make your business struggle. D) Stay loyal to your company. Show Answer Correct Answer: C) Make your business struggle. 24. This term pays for protection against loss of life, property, and finances. A) Collision. B) Premium. C) Insurance. D) Deductible. Show Answer Correct Answer: C) Insurance. 25. After the 2007 amendment, the CPA also covers: A) Hire-purchase agreements. B) Electronic transactions. C) Corporate contracts. D) International trade disputes. Show Answer Correct Answer: B) Electronic transactions. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books