This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 45 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 45 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Kenapa perlindungan konsumen penting dalam keuangan? A) Perlindungan konsumen meningkatkan biaya layanan keuangan. B) Perlindungan konsumen penting dalam keuangan untuk memastikan keadilan, mencegah penipuan, dan mempromosikan kepercayaan dalam sistem keuangan. C) Perlindungan konsumen tidak relevan dalam ekonomi digital. D) Perlindungan konsumen hanya diperlukan untuk perusahaan besar. Show Answer Correct Answer: B) Perlindungan konsumen penting dalam keuangan untuk memastikan keadilan, mencegah penipuan, dan mempromosikan kepercayaan dalam sistem keuangan. 2. A voluntary, court-enforceable agreement to stop and illegal or questionable practice. A) Cease-and-desist order. B) Consent order. C) Restitution order. D) Stop order. Show Answer Correct Answer: A) Cease-and-desist order. 3. "Protecting consumers from unfair trading to avoid negative effects for both life and wealth." What objective of consumer protection is this? A) Fair consumption. B) Saving on consumption. C) Safe consumption. D) Competitive consumption. Show Answer Correct Answer: C) Safe consumption. 4. True or False. The Consumer Credit Act ensures that all regulated debts can't be investigated by the Financial Ombudsman Service? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 5. Can Member States give rights to SMEs/start-ups as consumers? A) No. B) Yes. C) Only for start-ups. D) Only for SMEs. Show Answer Correct Answer: B) Yes. 6. What must businesses provide according to their duties? A) Unlimited returns. B) Free services. C) Discounts for everyone. D) Safe products and services. Show Answer Correct Answer: D) Safe products and services. 7. The Govt. introduced an act to protect the Consumer Protection Act is- A) Sales Act. B) Agricultural Production Act. C) Medicine & Cosmetic Act. D) All of these. Show Answer Correct Answer: D) All of these. 8. Why is consumer education vital in the context of consumer protection? A) Consumer education only benefits businesses, not consumers. B) Consumer education is vital as it enables informed decision-making and awareness of consumer rights, enhancing protection against exploitation. C) Consumer education is unnecessary as consumers are always aware of their rights. D) Consumer education leads to confusion and misinformation. Show Answer Correct Answer: B) Consumer education is vital as it enables informed decision-making and awareness of consumer rights, enhancing protection against exploitation. 9. The need for consumer protection came as a result of sellers A) Always acting in the best interest of their customers. B) Who made products that either injured customers or didn't do what they claimed it would do. C) Making good business decisions to protect their investors. D) Who wanted to make the least amount of money possible. Show Answer Correct Answer: B) Who made products that either injured customers or didn't do what they claimed it would do. 10. When did the Central Government establish Central Consumer Protection Authority? A) 20th July 2019. B) 20th July 2020. C) 24th July 2020. D) 24 August 2020. Show Answer Correct Answer: C) 24th July 2020. 11. What types of products does the Standards Organization of Nigeria regulate? A) Food and beverages, building materials, electrical appliances, chemicals, consumer goods. B) Pharmaceuticals and medical devices. C) Clothing and fashion accessories. D) Automobiles and vehicles. Show Answer Correct Answer: A) Food and beverages, building materials, electrical appliances, chemicals, consumer goods. 12. Which Act protects businesses from monopolies? A) Consumer Protection Act. B) Bureau of Indian Standards Act. C) Essential Commodities Act. D) Competiton Act. Show Answer Correct Answer: D) Competiton Act. 13. A good credit score is 300 A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 14. This is a form of stealing one's identity in which someone pretends to be someone else A) Name robbery. B) Identity theft. C) Stolen description. D) Identify robbery. Show Answer Correct Answer: B) Identity theft. 15. Where can the aggrieved party appeal further in case he is not satisfied with the order of district Forum? A) National commission. B) State commission. C) Supreme Court of India. D) All of the above. Show Answer Correct Answer: B) State commission. 16. What does the Act encourage consumers to do? A) Trust all advertisements. B) Remain silent about issues. C) Avoid purchasing products. D) Speak up against flaws in goods. Show Answer Correct Answer: D) Speak up against flaws in goods. 17. Assurance that a defective product will be repaired or replaced without charge within a reasonable time. A) Full Warranty. B) Limited Warranty. C) All the above. D) None of the above. Show Answer Correct Answer: A) Full Warranty. 18. Withholding the delivery of goods is a possible remedy for A) The seller. B) The buyer. C) All the above. D) None of the above. Show Answer Correct Answer: A) The seller. 19. Enforcement, as one of the FCA's main areas of focus, means using powers to ensure ..... are maintained. A) Standards. B) Profits. C) Employees. D) Assets. Show Answer Correct Answer: A) Standards. 20. ..... is said to a king in a free market economy. A) Consumer. B) Seller. C) Prince. D) None of the above. Show Answer Correct Answer: A) Consumer. 21. What happens if a company breaks a consumer protection law? A) They may face penalties or lawsuits. B) They get a warning only. C) Nothing. D) They are promoted. Show Answer Correct Answer: A) They may face penalties or lawsuits. 22. Which of the following is an organization which assists consumers wanting to exercise their right to be heard? A) Justice Department. B) Patent and Trademark Office. C) Better Business Bureau. D) Federal Communications Commission. Show Answer Correct Answer: C) Better Business Bureau. 23. Which of the following is a key feature of the Consumer Credit Act 1974? A) It regulates the advertising of financial products. B) It provides guidelines for consumer credit agreements. C) It sets the national minimum wage. D) It controls the supply of money. Show Answer Correct Answer: B) It provides guidelines for consumer credit agreements. 24. Why should you sign up for alerts from your bank? A) You will know if you won the lottery. B) There are many banks. C) People need the job. D) If there is suspicious activity you will know right away. Show Answer Correct Answer: D) If there is suspicious activity you will know right away. 25. Siya recently faced an issue with a product she purchased online and wants to know which body the CCPA interacts with for consumer disputes. A) Ministry of Consumer Affairs. B) Federal Trade Commission. C) Consumer Rights Organizations. D) Consumer Disputes Redressal Commissions. Show Answer Correct Answer: D) Consumer Disputes Redressal Commissions. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books