This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 50 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 50 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Viaan is studying the differences between the CCPA and Consumer Protection Councils in his law class. What is a significant difference between the CCPA and Consumer Protection Councils? A) CCPA has advisory powers only. B) Consumer Protection Councils can enforce laws. C) CCPA has regulatory and investigative powers. D) Consumer Protection Councils are more powerful. Show Answer Correct Answer: C) CCPA has regulatory and investigative powers. 2. A repair shop agrees to fix a customer's appliance. What consumer protection step must the shop take regarding the transaction? A) Provide a written estimate or detailed bill. B) Request customer's medical history for safety. C) File a bankruptcy notice with the court. D) Apply for a teacher's license first. Show Answer Correct Answer: A) Provide a written estimate or detailed bill. 3. Consumer awareness covers the following ..... A) Consumer awareness about Maximum retail price (MRP). B) Consumer awareness about fair price shop. C) Consumer awareness about price, quality, and expiry date of the product. D) All of the above. Show Answer Correct Answer: D) All of the above. 4. Which is a right of consumers? A) The right to low prices regardless of the type of product. B) The right to always be right. C) The right to redress. D) The right to not be educated about products. Show Answer Correct Answer: C) The right to redress. 5. Apa yang harus dilakukan konsumen jika mereka merasa dirugikan oleh lembaga keuangan? A) Konsumen harus menyelesaikan masalah secara pribadi tanpa bantuan. B) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. C) Konsumen hanya dapat mengadukan masalah mereka di media sosial. D) Konsumen harus mengabaikan masalah tersebut. Show Answer Correct Answer: B) Konsumen dapat mengajukan keluhan kepada OJK atau lembaga perlindungan konsumen lainnya. 6. When the value of goods and services, along with compensation claimed is more than ₹ 1 crore, then the complaint can be filed in ..... A) District Forum. B) State Commission. C) National Commission. D) None of these. Show Answer Correct Answer: C) National Commission. 7. A consumer product harms thousands of buyers, but individual claims are small. Which approach most efficiently seeks compensation for all affected consumers? A) File separate small-claims suits individually. B) Request private arbitration for each claimant. C) Wait for a company-funded voluntary refund. D) Launch a class action to combine many suits. Show Answer Correct Answer: D) Launch a class action to combine many suits. 8. Raman bought a room heater of a reputed brand for ₹ 1, 500, but it caused an electric shock while it was being used. Raman wants to exercise his 'right'. Identify the 'right' under which he can be protected? A) Right to seek redressal. B) Right to be choose. C) Right to be informed. D) Right to consumer education. Show Answer Correct Answer: A) Right to seek redressal. 9. The Consumer Protection Act, 2019 provides ..... consumer rights. A) 4. B) 5. C) 6. D) 7. Show Answer Correct Answer: C) 6. 10. How does the work of the Better Business Bureau help consumers? A) It ensures that businesses maintain high production levels to meet consumer demand. B) It encourages businesses to resolve consumer complaints quickly and satisfactorily. C) It prosecutes businesses for the use of deceptive and fraudulent practices against consumers. D) It lowers prices for consumers by helping maintain high levels of competition between businesses. Show Answer Correct Answer: B) It encourages businesses to resolve consumer complaints quickly and satisfactorily. 11. What relief is available to a consumer who suffered due to consumption of medicine beyond its expiry date? A) To get a reasonable amount of compensation for loss suffered. B) To get the expired medicine replaced by a new one. C) To get the refund of the price paid for the medicine. D) All the above. Show Answer Correct Answer: D) All the above. 12. True or false ..... the act set up The Office of the Director of Consumer Affairs A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 13. Formal evidence of ownership is a Bill of Sale A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 14. Let the buyer beware A) Caveat emptor. B) Caveat venditor. C) Puffing. D) Merchantability. Show Answer Correct Answer: A) Caveat emptor. 15. For quality certification, consumer must look, while purchasing Jewelry? A) ISI. B) FPO. C) AGMARK. D) HALLMARK. Show Answer Correct Answer: D) HALLMARK. 16. The FOS are appointed by the government to help consumers who have a dispute with a financial service provider. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 17. What is the maximum compensation that can be awarded to consumers by the National Consumer Disputes Redressal Commission (NCDRC) in India? A) Rs. 1 lakh. B) Rs. 20 lakhs. C) Rs. 10 lakhs. D) No limit. Show Answer Correct Answer: D) No limit. 18. What are the basic consumer rights recognized in Nigeria? A) The right to privacy. B) The right to free speech. C) The right to ownership. D) The basic consumer rights recognized in Nigeria are the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress. Show Answer Correct Answer: D) The basic consumer rights recognized in Nigeria are the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress. 19. This agency makes sure that our medication and food is safe. A) FTC. B) FDA. C) EPA. D) OSHA. Show Answer Correct Answer: B) FDA. 20. What is the primary purpose of product liability laws? A) To protect consumers from defective products. B) To limit manufacturer liability. C) To regulate product pricing. D) To enhance product marketing. Show Answer Correct Answer: A) To protect consumers from defective products. 21. What is the role of the District Collector under CPA, 2019? A) Judge the complaints. B) Investigate complaints on behalf of CCPA. C) Collect sales tax. D) Issue business licenses. Show Answer Correct Answer: B) Investigate complaints on behalf of CCPA. 22. BNB Real estates endorsed their new townships and but later it turned out to be false or misleading advertisement. Can they be booked under COPRA? A) No. COPRA is valid only for transactions. B) No. COPRA has no such provision. C) Yes, CCPA under COPRA would help. D) None of these. Show Answer Correct Answer: C) Yes, CCPA under COPRA would help. 23. Can State commission transfer a case handled by one district commission to some other district commission or commissions? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: A) Yes. 24. Maximum time limit to settle a dispute in District Forum is- A) 3 months. B) 5 months. C) 6 months. D) 1 year. Show Answer Correct Answer: A) 3 months. 25. Which of the following is NOT a consumer right under the Consumer Rights Act? A) The right to choose from a variety of products. B) The right to return faulty goods. C) The right to demand free products. D) The right to receive accurate information. Show Answer Correct Answer: C) The right to demand free products. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books