This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 51 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 51 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following is not a reason for importance of consumer protection from the point of view of consumers? A) Consumer ignorance. B) Consumer apathy. C) Consumer exploitation. D) Unorganised consumers. Show Answer Correct Answer: B) Consumer apathy. 2. Enforces safety standards for consumer products A) Consumer Credit Protection Act. B) Consumer Product Safety Act. C) National Labor Relations Act. D) Wagner Act. Show Answer Correct Answer: B) Consumer Product Safety Act. 3. What type of complaints can be filed under the Consumer Protection Act, 2019? A) Criminal complaints. B) Complaints about defective goods and deficient services. C) Tax-related complaints. D) Patent disputes. Show Answer Correct Answer: B) Complaints about defective goods and deficient services. 4. What are the responsibilities of businesses in ensuring consumer protection and rights? A) Setting unfair and inflated prices. B) Ignoring consumer complaints and concerns. C) Ensuring consumer protection and rights through safe products, accurate information, fair pricing, and addressing complaints. D) Providing inaccurate information and false advertising. Show Answer Correct Answer: C) Ensuring consumer protection and rights through safe products, accurate information, fair pricing, and addressing complaints. 5. Which one of these will help when making a complaint to a seller? A) Wait at least six months before approaching the seller. B) Make a threat to the seller so that the complaint is taken seriously. C) Make the complaint to a junior member of staff. D) Remain calm and avoid being abusive. Show Answer Correct Answer: D) Remain calm and avoid being abusive. 6. It is responsible for ensuring access to basic public health. A) Department of Agriculture. B) Food and Drug Administration. C) Department of Trade and Industry. D) Department of Health. Show Answer Correct Answer: D) Department of Health. 7. Return of improperly obtained money or property. A) Disclaim. B) Restitution. C) Puffing. D) Bait and switch. Show Answer Correct Answer: B) Restitution. 8. As per Consumer Protection Act, the retailer or wholeseller is: A) A consumer. B) Not a consumer. C) Both (a) and (b). D) None of the above. Show Answer Correct Answer: B) Not a consumer. 9. What are the basic Four rights of consumers? A) Right to safetyRight to educationRight to choice Right to redress. B) Right to safetyRight to be informed Right to chooseRight to be heard. C) Right to safetyRight to informationRight to healthy environmentRight to be heard. D) None of the above. Show Answer Correct Answer: B) Right to safetyRight to be informed Right to chooseRight to be heard. 10. Which organisation is responsible for ensuring that financial firms adhere to regulations? A) Financial Ombudsman Service (FOS). B) Financial Conduct Authority (FCA). C) Financial Services Compensation Scheme (FSCS). D) Bank of England. Show Answer Correct Answer: B) Financial Conduct Authority (FCA). 11. Which of the following is a reason why a businessman should lay emphasise on the protection of consumers and their interests? A) For long-term profit maximization. B) For fulfilling social responsibility. C) To avoid government intervention. D) All of the above. Show Answer Correct Answer: D) All of the above. 12. A Red Flag in the context of financial safety is: A) A mandatory government alert. B) A warning sign that something may be fraudulent. C) A type of identity document. D) A successful security update. Show Answer Correct Answer: B) A warning sign that something may be fraudulent. 13. . Siddharth went to a shopkeeper to buy soap. The shopkeeper forced him to buy a particular brand of soap out of various available brands, irrespective of the willingness of Siddharth. Which right of Siddharth, as a consumer, has been exploited? A) RIGHT TO SAFETY. B) RIGHT TO INFORMATION. C) RIGHT TO CHOOSE. D) RIGHT TO BE HEARD. Show Answer Correct Answer: C) RIGHT TO CHOOSE. 14. Who cannot file a complaint? A) Central Authority. B) Central Government. C) Parent or guardian in case the consumer is minor. D) Consumer Association not registered under any law. Show Answer Correct Answer: D) Consumer Association not registered under any law. 15. A voluntary, court-enforceable agreement to stop an illegal or questionable practice. A) Consent order. B) Bait and switch technique. C) Warranty contract. D) License agreement. Show Answer Correct Answer: A) Consent order. 16. In case the aggrieved party is not satisfied with the order of the District Forum within what period a complaint must be filed before the State Commission? A) Within 130 days. B) Within 160 days. C) Within 30 days. D) Within 15 days. Show Answer Correct Answer: C) Within 30 days. 17. Bagaimana OJK menangani sengketa antara konsumen dan lembaga keuangan? A) OJK menangani sengketa dengan memfasilitasi mediasi antara konsumen dan lembaga keuangan. B) OJK hanya memberikan perwakilan hukum untuk konsumen di pengadilan. C) OJK mengabaikan sengketa dan membiarkan konsumen menanganinya secara mandiri. D) OJK menyelesaikan sengketa dengan menjatuhkan denda pada lembaga keuangan. Show Answer Correct Answer: A) OJK menangani sengketa dengan memfasilitasi mediasi antara konsumen dan lembaga keuangan. 18. The (FDCPA) applies to only third party debt collectors A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 19. A situation in which there is only one company that sells a specific product or service. A) Trading up. B) Redress. C) Monopoly. D) None of the above. Show Answer Correct Answer: C) Monopoly. 20. By which the quality of food product is expressed? A) FPO. B) ISI mark. C) Halmark. D) None of these. Show Answer Correct Answer: A) FPO. 21. What should you do if your wallet is stolen? A) Freeze any credit cards or debit cards that were in your wallet. B) Put a fraud alert on your credit report. C) Review your free copy of your credit report. D) All of the above. Show Answer Correct Answer: D) All of the above. 22. Consumer dispute settlement agencies are: A) District Commission. B) State Commission. C) National Commission. D) All of these. Show Answer Correct Answer: D) All of these. 23. Businesses rarely supply consumers with accurate information. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 24. What are unfair trade practices? A) Manufacturing spurious goods. B) Issuing bills for goods. C) Taking back goods. D) Providing refunds. Show Answer Correct Answer: A) Manufacturing spurious goods. 25. In order to promote the sales of the company, Mukund Limited has decided to offer consumer durable products at 0% finance. Identify the type of marketing factor being described in the above line. A) Advertising. B) Sales Promotion. C) Publicity /Public Relations. D) Personal Selling. Show Answer Correct Answer: B) Sales Promotion. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books