This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 52 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 52 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. You can get fined or imprisonment if you violate consumer rights? A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 2. What is the role of the Central Consumer Protection Authority (CCPA)? A) The CCPA oversees international trade agreements. B) The CCPA manages government subsidies for businesses. C) The CCPA protects consumer rights and addresses grievances. D) The CCPA regulates food safety standards. Show Answer Correct Answer: C) The CCPA protects consumer rights and addresses grievances. 3. Samuel is starting a business selling handmade candles in the UK. What must his products meet to avoid being rejected by consumers? A) Personal preferences. B) Contractual standards. C) Seasonal trends. D) Manufacturer's guidelines. Show Answer Correct Answer: B) Contractual standards. 4. 'Don't purchase in haste', this is an important ..... of the consumer, as Dhruv learned when he rushed to buy a new phone without researching. A) Responsibility. B) Right. C) Act. D) All the above. Show Answer Correct Answer: A) Responsibility. 5. Administers the rights and duties given workers, employers, and unions A) Family and Medical Leave Act. B) Federal Trade Commission Act. C) Family and Medical Leave Act. D) National Labor Relations Act. Show Answer Correct Answer: D) National Labor Relations Act. 6. What action can the CCPA take against misleading advertisements? A) Modify or discontinue the advertisement. B) Arrest the advertiser. C) Ban all advertisements permanently. D) File a tax fraud case. Show Answer Correct Answer: A) Modify or discontinue the advertisement. 7. Shipra resident of Bhubneshwar, purchased a bag at Rohtak, through Amazon that is having its place of business at Delhi. The string of the bag was damaged. Shipra wants to file a complaint. Guide Shipra where she cannot file the complaint A) District Commission Rohtak. B) District Commission Bhubneshwar. C) District Commission Delhi. D) National Commission Haryana. Show Answer Correct Answer: D) National Commission Haryana. 8. Which of the following is a consumer right related to the quality of goods? A) Right to information. B) Right to safety. C) Right to be heard. D) Right to choose. Show Answer Correct Answer: B) Right to safety. 9. Apa tujuan utama dari Inklusi Keuangan? A) Untuk memberikan akses ke berbagai lembaga keuangan, produk, dan layanan. B) Untuk membatasi akses ke layanan keuangan. C) Untuk mengatur sektor perbankan. D) Untuk meningkatkan keuntungan lembaga keuangan. Show Answer Correct Answer: A) Untuk memberikan akses ke berbagai lembaga keuangan, produk, dan layanan. 10. Who can be complainant under consumer protection act? A) Central or state government. B) A consumer or legal representative in case of minor. C) Central authority. D) All options are correct. Show Answer Correct Answer: D) All options are correct. 11. If a hairdresser cuts your ear whilst cutting your hair, what have they not shown? A) Work was not carried out at a reasonable cost. B) The work was not carried out in a reasonable time. C) Reasonable care and skill was not shown to the consumer. D) None of the above. Show Answer Correct Answer: C) Reasonable care and skill was not shown to the consumer. 12. What does the doctrine of Caveat Emptor imply? A) Let the buyer beware. B) Let the seller beware. C) Buyers have no responsibility. D) Sellers must always refund. Show Answer Correct Answer: A) Let the buyer beware. 13. Which of the following is a right protected by employee protection laws in the UK? A) The right to a refund for digital content. B) The right to work in a safe environment. C) The right to return goods within 14 days. D) The right to compensation for environmental damage. Show Answer Correct Answer: B) The right to work in a safe environment. 14. A firm violates consumer law repeatedly. Which action reflects an agency's quasi-judicial authority? A) Agency lobbyist drafts bills for the legislature. B) Agency judge holds hearings and orders restitution. C) Agency spokesperson issues press releases to media. D) Agency judge prosecutes and sentences the violator. Show Answer Correct Answer: B) Agency judge holds hearings and orders restitution. 15. Which body was set up by Parliament? A) Financial Conduct Authority. B) Financial Ombudsman Service. C) Financial Services Compensation Scheme. D) Office of Fair Trading. Show Answer Correct Answer: B) Financial Ombudsman Service. 16. What is meant by 'maximum satisfaction' in consumer protection? A) 'Maximum satisfaction' means consumers should always choose the cheapest option available. B) 'Maximum satisfaction' refers to the lowest price consumers can pay. C) 'Maximum satisfaction' indicates that consumers should be satisfied with any product, regardless of quality. D) 'Maximum satisfaction' means ensuring consumers receive the highest level of satisfaction from their purchases. Show Answer Correct Answer: D) 'Maximum satisfaction' means ensuring consumers receive the highest level of satisfaction from their purchases. 17. Mrs. Jain should check the following standardization mark while purchasing a gold ring for her daughter. A) Agmark. B) Hallmark. C) ISI. D) FPO. Show Answer Correct Answer: B) Hallmark. 18. A person who is or has been a HighCourt Judge is its president. A) National commission. B) District forum. C) State Commission. D) Taluk Commission. Show Answer Correct Answer: C) State Commission. 19. Why do consumer protection laws exist? A) To help businesses earn more. B) To reduce competition. C) To create a fair and safe marketplace. D) To protect social media users. Show Answer Correct Answer: C) To create a fair and safe marketplace. 20. The philsophy of caveat emptor is more lenient on vendors. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 21. Why do most participants in a "pyramid scheme" typically lose their money? A) Because they receive free gifts. B) Because they supply their bank account details. C) Because they recruit new members. D) Because it's an unsustainable scheme where only a few at the top profit. Show Answer Correct Answer: D) Because it's an unsustainable scheme where only a few at the top profit. 22. Apa yang bisa terjadi jika seseorang memiliki literasi keuangan yang rendah? A) Perkiraan keuntungan investasi yang terlalu tinggi. B) Pengetahuan berlebih tentang produk keuangan. C) Kurangnya perencanaan keuangan jangka panjang. D) Pemahaman tinggi tentang manfaat keuangan. Show Answer Correct Answer: C) Kurangnya perencanaan keuangan jangka panjang. 23. Who cannot file a complaint under Consumer Protection Act, 1986 A) Tthe Central Government. B) A person who obtains the goods with no consideration. C) The State Government. D) Both (a) & (c). Show Answer Correct Answer: B) A person who obtains the goods with no consideration. 24. The labels of goods or advertisements will be examined with careful consideration every time before making a contract. A) The right to receive correct and sufficient information. B) The right to enjoy freedom in the choice of goods or services. C) The right to receive a fair contract. D) The right to have the injury considered and compensated. Show Answer Correct Answer: C) The right to receive a fair contract. 25. Number of members in central consumer protection council are ..... A) 150. B) 160. C) 165. D) 170. Show Answer Correct Answer: A) 150. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books