This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 58 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 58 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. This Act protects the handling of personal information about individuals (including the collection, use and storage): A) Racial Discrimination Act 1975 (Cth). B) Australian Human Rights Commission Act 1986 (Cth). C) Australian Consumer Law Act 1992 (Cth). D) Privacy Act 1988 (Cth). Show Answer Correct Answer: D) Privacy Act 1988 (Cth). 2. The FDA checks food, medicine, and cosmetics for safety. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 3. Apa pentingnya perlindungan data bagi konsumen? A) Perlindungan data hanya diperlukan untuk bisnis. B) Konsumen tidak perlu khawatir tentang informasi pribadi mereka. C) Perlindungan data penting bagi konsumen karena memastikan keamanan informasi pribadi mereka, membangun kepercayaan, dan mencegah pencurian identitas. D) Perlindungan data tidak relevan di era digital. Show Answer Correct Answer: C) Perlindungan data penting bagi konsumen karena memastikan keamanan informasi pribadi mereka, membangun kepercayaan, dan mencegah pencurian identitas. 4. Bagaimana OJK mendidik konsumen tentang hak-hak mereka? A) OJK melakukan survei untuk mengumpulkan keluhan konsumen tanpa memberikan pendidikan. B) OJK mendidik konsumen tentang hak-hak mereka melalui kampanye kesadaran publik dan sumber daya pendidikan. C) OJK memberikan bantuan keuangan kepada konsumen yang membutuhkan. D) OJK hanya fokus pada pengaturan lembaga keuangan, bukan pendidikan konsumen. Show Answer Correct Answer: B) OJK mendidik konsumen tentang hak-hak mereka melalui kampanye kesadaran publik dan sumber daya pendidikan. 5. If all all activities which directly E for indirectly facilitate that exchange of goods done through internet and other online environment is known as ..... A) E-Commerce. B) E-Marketing. C) E-Tailing. D) Green marketing. Show Answer Correct Answer: A) E-Commerce. 6. To minimize the amount of information an 'identity thief' can steal, which of the following should you NOT carry in your wallet or purse unless you absolutely need to? A) Birth Certificate. B) Social Security Card. C) Passport. D) All of these. Show Answer Correct Answer: D) All of these. 7. The role and responsibilities of the FCA, FOS, and FSCS are: A) Regulating financial firms, resolving consumer complaints, and protecting deposits. B) Issuing currency, setting interest rates, and managing inflation. C) Auditing government spending, collecting taxes, and managing pensions. D) Providing insurance, offering loans, and selling investments. Show Answer Correct Answer: A) Regulating financial firms, resolving consumer complaints, and protecting deposits. 8. Which provision of the Consumer Protection Act of India deals with the right to seek redressal against unfair trade practices or restrictive trade practices? A) Section 2. B) Section 10. C) Section 11. D) Section 7. Show Answer Correct Answer: C) Section 11. 9. What is the best way to avoid phishing scams? A) Respond to unfamiliar emails quickly. B) Avoid clicking on links in suspicious emails. C) Always pay with cash instead of cards. D) Report phishing only after financial loss. Show Answer Correct Answer: B) Avoid clicking on links in suspicious emails. 10. What is a common issue faced by consumers regarding their rights? A) High costs associated with exercising consumer rights. B) Lack of awareness or understanding of consumer rights. C) Excessive enforcement of consumer rights. D) Overabundance of consumer rights information. Show Answer Correct Answer: B) Lack of awareness or understanding of consumer rights. 11. Sellers often adopt unfair trade practices to increase the sale of their products. Give few examples of such practices adopted by seller. A) Misleading advertisements. B) Fake price stickers on products. C) Supply of cheap quality product. D) All of the above. Show Answer Correct Answer: D) All of the above. 12. What is the main aim of competition policy in the UK? A) To protect the environment from pollution. B) To ensure fair trading and prevent monopolies. C) To guarantee paid holidays for employees. D) To provide compensation for faulty goods. Show Answer Correct Answer: B) To ensure fair trading and prevent monopolies. 13. What are the different types of consumer disputes that can be addressed under the Act? A) Defective goods, inadequate services, unfair trade practices, misleading advertisements. B) High prices. C) Excessive warranties. D) Delayed refunds. Show Answer Correct Answer: A) Defective goods, inadequate services, unfair trade practices, misleading advertisements. 14. What is the potential impact of the digital transformation on the types of products we buy? A) It will make products more expensive. B) It will reduce the availability of products. C) It will change the way we buy and learn about products. D) It will have no impact on the types of products. Show Answer Correct Answer: C) It will change the way we buy and learn about products. 15. Chapter 11 bankruptcy is ..... A) Forgiving. B) Restructuring business. C) Chance to repay debts. D) None of the above. Show Answer Correct Answer: B) Restructuring business. 16. The Consumer Protection Act, 1986 provides for a ..... at the district, state and national levels for redressal of consumer grievances. A) Judge. B) 3 Tier machinery. C) Person. D) None of the above. Show Answer Correct Answer: B) 3 Tier machinery. 17. Which of the following is a safe way to respond to a suspicious phone call asking for your personal information? A) Give them your information immediately. B) Share your information with friends first. C) Ask for their social media profile. D) Hang up and contact the company directly using a verified number. Show Answer Correct Answer: D) Hang up and contact the company directly using a verified number. 18. Find the incorrect pair A) 1$^{st}$ woman to win Olympic gold-Charlotte Cooper. B) 1$^{st}$ woman in space-Valentina Tereshkova. C) 1$^{st}$ woman Prime Minister-Sirimavo Bandaranaike. D) 1$^{st}$ woman to scale Mt Everest-Arunima Sinha. Show Answer Correct Answer: D) 1$^{st}$ woman to scale Mt Everest-Arunima Sinha. 19. Which of the following is a basic right of consumers? A) Right to safety. B) Right to pay more. C) Right to be ignored. D) Right to be cheated. Show Answer Correct Answer: A) Right to safety. 20. What is the purpose of the right to seek redressal? A) To provide individuals with a legal recourse or remedy for grievances or injustices. B) To discourage individuals from seeking justice. C) To limit individuals' access to legal remedies. D) To prevent individuals from seeking legal recourse. Show Answer Correct Answer: A) To provide individuals with a legal recourse or remedy for grievances or injustices. 21. Harry is shopping for a new smartphone. What is one of the key concepts of consumer protection that ensures he gets a fair deal? A) Ensuring equality and fairness. B) Maximizing profits. C) Reducing competition. D) Increasing market share. Show Answer Correct Answer: A) Ensuring equality and fairness. 22. What is the significance of consumer awareness in protecting consumer rights? A) Consumer awareness has no impact on protecting consumer rights. B) Consumer awareness is only important for businesses, not consumers. C) Consumer awareness helps consumers understand their rights and make informed choices, leading to better protection of consumer rights. D) Consumer awareness leads to exploitation of consumer rights. Show Answer Correct Answer: C) Consumer awareness helps consumers understand their rights and make informed choices, leading to better protection of consumer rights. 23. The machinery for settlement of consumer dispute is: A) One-tier. B) Three-tier. C) Two-tier. D) None of these. Show Answer Correct Answer: B) Three-tier. 24. You have been pre-approved for a credit card, but you have too many already and decide to toss this bit of mail away. What should you do first? A) Run it through your home shredder. B) Cut it up with scissors. C) Tear it up into small pieces. D) Any of these. Show Answer Correct Answer: D) Any of these. 25. Under UK law, which of the following is an example of employee protection? A) The right to return faulty goods. B) The right to a minimum wage. C) The right to clean air. D) The right to a refund within 14 days. Show Answer Correct Answer: B) The right to a minimum wage. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books