This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 11 Marketing Management – Quiz 5 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 11 Marketing Management Quiz 5 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which factor is psychological in consumer buying? A) Social class. B) Occupation. C) Motives and perception. D) Peer influence. Show Answer Correct Answer: C) Motives and perception. 2. Which term doesn't belong to this group? A) Population. B) Media views. C) Innovations. D) Education. Show Answer Correct Answer: C) Innovations. 3. What are marketing strategies? A) The process of managing a company's marketing activities. B) The changes in customer needs and preferences over time. C) The plans and tactics used to reach organizational objectives. D) The process of researching and analyzing the market in order to gain an understanding of customer needs and market trends. Show Answer Correct Answer: C) The plans and tactics used to reach organizational objectives. 4. Organization B evaluates the risk of extreme weather events disrupting component manufacturing or transportation and develop contingency plans to ensure supply chain resilience. This would be focused on which PESTLE force? A) Social. B) Economical. C) Environmental. D) Cultural. Show Answer Correct Answer: C) Environmental. 5. Airtight containers and packets used for chips, biscuits and jams, etc. are the example of ..... A) Product identification. B) Product combination. C) Self-service outlets. D) Product protection. Show Answer Correct Answer: D) Product protection. 6. What is a niche strategy? A) A strategy that focuses on a small and specific market segment. B) A strategy that attacks larger businesses to take market share. C) A strategy that expands market. D) A strategy that copies and improves upon competitors' products. Show Answer Correct Answer: A) A strategy that focuses on a small and specific market segment. 7. Must be formulated in terms of targeted levels of customer service A) Marketing Objectives. B) Channel Objectives. C) All the above. D) None of the above. Show Answer Correct Answer: B) Channel Objectives. 8. Amazon expanding into AWS, Prime Video, Whole Foods, Echo devices, and healthcare primarily shows: A) Depth. B) High consistency. C) Length. D) Low consistency. Show Answer Correct Answer: D) Low consistency. 9. Segmentation is the process of: A) Dividing the market into homogenous groups. B) Selecting one group of consumers among several other groups. C) Creating a unique space in the minds of the target consumer. D) None of these. Show Answer Correct Answer: A) Dividing the market into homogenous groups. 10. Customer Benefits-Customer Costs =??? A) Customer Satisfaction. B) Customer Value. C) Customer Demand. D) Customer Need. Show Answer Correct Answer: B) Customer Value. 11. What is the important role of technology in services? A) Increasing efficiency and productivity. B) Reducing the quality of services. C) Making services more expensive. D) Eliminating the need for staff. Show Answer Correct Answer: A) Increasing efficiency and productivity. 12. The tube of toothpaste, symbolizes which level of packaging? A) Secondary. B) Primary. C) Tertiary. D) Transportation. Show Answer Correct Answer: B) Primary. 13. Explain the concept of direct vs. indirect distribution. A) Direct distribution requires a middleman; indirect distribution sells directly to consumers. B) Direct distribution involves using multiple retailers; indirect distribution sells directly to consumers. C) Direct distribution is only for online sales; indirect distribution is for physical stores. D) Direct distribution sells directly to consumers; indirect distribution uses intermediaries. Show Answer Correct Answer: D) Direct distribution sells directly to consumers; indirect distribution uses intermediaries. 14. THE INTERNAL RECORDS SYSTEM SUPPLIES HAPPENINGS DATA WHILE THE MARKETING INTELLIGENCE SYSTEM SUPPLIES RESULTS DATA. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: B) FALSE. 15. Which of the following Marketing philosophies aim at selling more and more products through innovations in manufacturing? A) Marketing. B) Product. C) Production. D) Societal. Show Answer Correct Answer: B) Product. 16. .... questions allow respondents to answer in their own words and often reveal more about how people think. A) Open-end. B) Dichotomous. C) Semantic differential. D) Likert scale. E) Multiple choice. Show Answer Correct Answer: A) Open-end. 17. Marketing is a process aiming at ..... ? A) Profit making. B) Production. C) Customer satisifaction. D) Selling. Show Answer Correct Answer: C) Customer satisifaction. 18. Marketing tactics such as ..... aims to boost sales quickly. A) Special promotions. B) Premium brands. C) Market share. D) Product launch. Show Answer Correct Answer: A) Special promotions. 19. Four stages in life of a product A) Product Life Cycle. B) Ramen life cycle. C) Dawg house life cycle. D) Technology Adoption Life Cycle. Show Answer Correct Answer: A) Product Life Cycle. 20. Yang bukan termasuk pembahasan inti di dalam marketing adalah A) Brand. B) Need, Want, Demand. C) Customer Satisfaction. D) Marketing Myopia. E) Marketing Environment. Show Answer Correct Answer: D) Marketing Myopia. 21. According to the traditional point of view ..... is called market. A) Actual Buyer. B) Possible Buyer. C) The group of actual and possible buyers. D) Special Place. Show Answer Correct Answer: D) Special Place. 22. Select the technique and example used in pricing products.Technique:Pricing products lower than average in order to stimulate sales or just to get customers to come in and purchase not just the lower priced items, but other items as well. Example:Pricing a gallon of milk for $ 1 when normally it sells for $ 2.50 A) Pricing Lining. B) Everyday Low Price (EDLP). C) Bundle Pricing. D) Promotional Pricing. Show Answer Correct Answer: D) Promotional Pricing. 23. When American Airlines decided to review new ideas aimed at first-class passengers on long flights, like an ultra high-speed Wi-Fi service and 124 channels of high-definition satellite cable TV, their first step in the marketing research process was to ..... A) Collect the information. B) Analyze the information. C) Make the decision. D) Define the problem. E) Develop the research plan. Show Answer Correct Answer: D) Define the problem. 24. What is a Disadvantage of International Business? A) Profit. B) Growth. C) Political Risk. D) Stability. Show Answer Correct Answer: C) Political Risk. 25. Intangible items that have monetary value and satisfy your needs and wants are ..... A) Promotions. B) Selling. C) Services. D) Ideas. Show Answer Correct Answer: C) Services. 26. Choose the concept to the following definition:It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers. A) Microenvironment. B) Macroenvironment. C) Marketing Environment. D) None of the above. Show Answer Correct Answer: C) Marketing Environment. 27. Retailers are finding that developing a partnership or long-term relationship with their vendors (channel members) results in more successful placement of their products. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 28. The five alternative concepts under which organizations design and carry out their marketing strategies consists of which of the following? A) The production, selling, marketing, societal marketing concepts, supplier needs. B) The production, product, selling, marketing, societal marketing concepts. C) Brand extensions, profits through sales volume, supplier needs, product, selling. D) None of the above. Show Answer Correct Answer: B) The production, product, selling, marketing, societal marketing concepts. 29. Which are included in the promotional mix? A) Personal selling, advertising, direct marketing, sales promotion, and public strategies. B) Product, Place, Price, Promotion, and advertising. C) Headline, copy, illustration, and signature. D) Non-personal selling, word of mouth advertising, marketing strategies, and promotion. Show Answer Correct Answer: A) Personal selling, advertising, direct marketing, sales promotion, and public strategies. 30. Something that can be acquired via exchange to satisfy a need or a want: A) Places. B) Goods. C) Services. D) Product. Show Answer Correct Answer: D) Product. 31. Which of the following items might be included in a marketing plan's appendix? A) The organization's mission statement. B) A SWOT analysis chart. C) A product photograph. D) A list of marketing objectives. Show Answer Correct Answer: C) A product photograph. 32. What is the primary basis of segmentation in marketing? A) Market characteristics. B) Demographic factors. C) Geographic location. D) Product pricing. Show Answer Correct Answer: A) Market characteristics. 33. Tangible items that have monetary value and satisfy one's needs and wants are ..... A) Ideas. B) Services. C) Concepts. D) Goods. Show Answer Correct Answer: D) Goods. 34. Price skimming is charging of ..... in the beginning: A) High price. B) Low price. C) Moderate price. D) None of these. Show Answer Correct Answer: A) High price. 35. True or False. When writing a news release the questions, who, what, when, where, why and how should be answered. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 36. The bargaining power of buyers is strong when: A) There are many suppliers offering similar products. B) The buyers purchase in small quantities. C) The product is highly differentiated. D) Switching costs for buyers are high. Show Answer Correct Answer: A) There are many suppliers offering similar products. 37. .... is the major objective of any marketing activity in the world. A) . Selling. B) . Assembling. C) . Promotion. D) . Transportation. Show Answer Correct Answer: A) . Selling. 38. ..... channels consist of company salespeople contacting buyers in the target market. A) Social. B) Expert. C) Direct. D) Advocate. Show Answer Correct Answer: D) Advocate. 39. If a firm were to obtain information about light, medium, and heavy users of a product or service, what kind of segmentation would they be practicing? A) Behavioral. B) Geographic. C) Demographic. D) Psychographic. E) Geodemographic. Show Answer Correct Answer: A) Behavioral. 40. A company's total promotion mix also called its ..... , consists of advertising, public relations, personal selling and sales promotion. A) Social media marketing. B) Marketing communications mix. C) Integrating promotion mix. D) Integrated marketing communications. Show Answer Correct Answer: B) Marketing communications mix. 41. Which of the following statements best describes the Production Concept? A) Customers will favor products that are readily available at reasonable prices. B) Continuous improvement in product quality and features is essential. C) Heavy promotion and pressure selling tactics are necessary to generate sales. D) Companies should focus on customer needs and satisfaction. Show Answer Correct Answer: A) Customers will favor products that are readily available at reasonable prices. 42. What does EOD stand for? A) End of December. B) End of Diagram. C) End of Day. D) End of Distance. Show Answer Correct Answer: C) End of Day. 43. Which of the following is the example of Dunlop A) Brand. B) Branding. C) Brand Mark. D) Brand Name. Show Answer Correct Answer: D) Brand Name. 44. Which of the following is NOT a benefit of conducting customer profiling? A) Improving product design. B) Reducing marketing costs. C) Identifying target markets. D) Enhancing customer satisfaction. Show Answer Correct Answer: A) Improving product design. 45. Which marketing philosophy gives more importance to consumer welfare instead of consumer satisfaction? A) Marketing. B) Product. C) Societal. D) Selling. Show Answer Correct Answer: C) Societal. 46. What does Sensory Marketing aim to achieve? A) Maximizing distribution channels. B) Reducing product prices. C) Minimizing customer interactions. D) Stimulating purchases through emotional and cognitive reactions. Show Answer Correct Answer: D) Stimulating purchases through emotional and cognitive reactions. 47. Suppliers, intermediaries, and customers form part of the: A) Political environment. B) Legal environment. C) Micro environment. D) Macro environment. Show Answer Correct Answer: C) Micro environment. 48. This involves setting a price by adding a fixed amount or percentage to the cost of making or buying the product A) Cost based pricing. B) Market skimming. C) Penetrating pricing. D) Competition based pricing. Show Answer Correct Answer: A) Cost based pricing. 49. Be cool limited has decided to market its products through the conventional network of manufacturer-wholesaler-retailers-consumer. Identify the function of marketing being described in the above lines. A) Physical distribution. B) Transportation. C) Warehousing. D) Standardisation and grading. Show Answer Correct Answer: A) Physical distribution. 50. Why do companies focus on customer satisfaction in CRM? A) Customer satisfaction depends on low prices. B) It is more cost-effective to keep existing customers satisfied than to attract new ones. C) Satisfied customers tend to buy less frequently. D) Customer satisfaction has no impact on customer loyalty. Show Answer Correct Answer: B) It is more cost-effective to keep existing customers satisfied than to attract new ones. 51. Institutional promotion aims to promote a specific product. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 52. Which is the main feature of publicity? A) Cost Minimize. B) Impersonal Selling effort. C) To increase sales. D) Non Profit Oriented. Show Answer Correct Answer: D) Non Profit Oriented. 53. According to the document, what should be a key consideration for businesses adapting their marketing strategies? A) Staying stagnant in their approach. B) Ignoring market feedback. C) Responding to environmental changes. D) Focusing solely on traditional methods. Show Answer Correct Answer: C) Responding to environmental changes. 54. The resellers' market is found in wholesaling and retailing operations where the person responsible for purchasing is simply called a: A) Seller. B) Wholesaler. C) Retailer. D) Buyer. Show Answer Correct Answer: D) Buyer. 55. What is a characteristic of the macroenvironment? A) Influences that affect all businesses in an industry. B) Internal company policies. C) Individual employee actions. D) None of the above. Show Answer Correct Answer: A) Influences that affect all businesses in an industry. 56. A promise which states the claims about the quality and durability of a product. A) Legal procedure. B) Product guarantee. C) Advertisement. D) Product warranty. Show Answer Correct Answer: B) Product guarantee. 57. Which of the following CANNOT be Marketed? A) Services. B) Organizations. C) Events. D) None of the Above. Show Answer Correct Answer: D) None of the Above. 58. The term "marketing mix" describes: A) A composite analysis of all environmental factors inside and outside the firm. B) A series of business decisions that aid in selling a product. C) The relationship between a firm's marketing strengths and its business weaknesses. D) A blending of four strategic elements to satisfy specific target markets. Show Answer Correct Answer: D) A blending of four strategic elements to satisfy specific target markets. 59. Any nonpersonal presentation of ideas, goods, or services that is not paid for by the company or individual that benefits from or is harmed by it A) Planning. B) Producers. C) Publicity. D) Product. Show Answer Correct Answer: C) Publicity. 60. How many step of marketing research process A) 6. B) 8. C) 7. D) 4. Show Answer Correct Answer: A) 6. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 11 Marketing Management Quiz 1Class 12 Business Studies Chapter 11 Marketing Management Quiz 2Class 12 Business Studies Chapter 11 Marketing Management Quiz 3Class 12 Business Studies Chapter 11 Marketing Management Quiz 4Class 12 Business Studies Chapter 11 Marketing Management Quiz 6Class 12 Business Studies Chapter 11 Marketing Management Quiz 7Class 12 Business Studies Chapter 11 Marketing Management Quiz 8Class 12 Business Studies Chapter 11 Marketing Management Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books