This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 42 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 42 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. A consumer damages goods by not following the instructions, do they still have rights? A) Yes. B) No. C) All the above. D) None of the above. Show Answer Correct Answer: B) No. 2. Under Section 35 CPA, goods must correspond with both sample and demonstration model. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 3. "your account has been accesed" is a sentence that can be sent to you by crooks to make you click on a link in an email. A) False. B) True. C) All the above. D) None of the above. Show Answer Correct Answer: B) True. 4. Which Act Provides for the Setting Up of three Tier Judiciary Machinery A) The Bureau of Indian Standard Act, 1986. B) The Consumer Protection Act, 1986. C) The Sale of Goods Act, 1930. D) The Competition Act, 2002. Show Answer Correct Answer: B) The Consumer Protection Act, 1986. 5. What is the liability of a person under the Consumer Protection Act 1987? A) Limited to the sale of goods. B) Unlimited for any damage caused by defective products. C) Limited to the manufacturing process. D) Limited to the marketing of products. Show Answer Correct Answer: B) Unlimited for any damage caused by defective products. 6. An appeal against the order of the District forum can be filed to the State Commission- A) Within 16 days. B) Within 21 days. C) Within 30 days. D) Within 45 days. Show Answer Correct Answer: D) Within 45 days. 7. The process where an impartial third party assists in settling a conflict that is not legally binding A) Arbitration. B) Mediation. C) Round table. D) Deposition. Show Answer Correct Answer: B) Mediation. 8. Oliver receives an email asking for his personal information and stating there is an urgent need for money. What are the two major signs that this could be a scam? A) A free 30 day trial of a product or service. B) A coupon code offered for a current sale. C) A request to like and subscribe to an account on social media. D) An urgent need for money. Show Answer Correct Answer: D) An urgent need for money. 9. State commission has ..... members. A) 4. B) 5. C) 3. D) 2. Show Answer Correct Answer: A) 4. 10. A city plans to open a new hospital. Which action best aligns with consumer protection requirements for businesses before operation? A) Obtain professional licenses for surgeons only. B) Pass a formal inspection by authorities. C) Post voluntary safety guidelines online. D) Offer discounts during grand opening. Show Answer Correct Answer: B) Pass a formal inspection by authorities. 11. This law regulates credit-rating service companies that review financial records of credit applications A) Fair Credit Reporting Act. B) Fair Debt Collection Practices Act. C) Federal Fair Credit Billing Act. D) Federal Trade Commission Act. Show Answer Correct Answer: A) Fair Credit Reporting Act. 12. In which year Consumer Protection Act was introduced? A) 1986. B) 1987. C) 1993. D) 2003. Show Answer Correct Answer: A) 1986. 13. Marissa got a letter from Nordstrom stating that her credit application had been approved. Marissa can spend up to 5, 000 and the annual interest rate is 15.99%. Nordstrom followed what law? A) Credit Card Act of 2009. B) Usury law. C) Truth In Lending Law. D) Fair Credit Reporting Act. Show Answer Correct Answer: C) Truth In Lending Law. 14. Arbitration boards have been created by many industries to resolve customer complaints. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 15. What year was the Competition and Markets Authority (CMA) established? A) 2010. B) 2012. C) 2014. D) 2016. Show Answer Correct Answer: C) 2014. 16. Which act protects buyers and renters from discrimination in housing? A) CAN-SPAM Act. B) Gramm-Leach-Bliley Act. C) Fair Housing Act. D) Fair Credit Reporting Act. Show Answer Correct Answer: C) Fair Housing Act. 17. If a consumer is not satisfied with the order of the State Commission, he appeal before the National Commission within ..... days of passing of the order. A) 24. B) 45. C) 60. D) 30. Show Answer Correct Answer: D) 30. 18. The Federal Fair Debt Collection Practices Act of 1977 sets rules for ..... A) How much debt a person is allowed to have. B) How debt collectors can interact with individuals. C) How much interest a lender can charge. D) How much of a debt a person must repay. Show Answer Correct Answer: B) How debt collectors can interact with individuals. 19. According to the Consumer Protection Act 1987, what is considered a 'product'? A) Only goods sold in the UK. B) Any goods or electricity. C) Only manufactured goods. D) Only goods with a trademark. Show Answer Correct Answer: B) Any goods or electricity. 20. Which right require manufacturers to provide information such as ingredients, date of manufacture price, expiry date, etc. on the product? A) Right to choose. B) Right to be informed. C) Right to safety. D) Right to consumer education. Show Answer Correct Answer: B) Right to be informed. 21. Which of the following function is not carried by NGO/consumer association: A) Publishing periodicals to impart knowledge about consumer rights. B) Providing legal assistance to consumers. C) Filing complaints on behalf of consumers. D) Promoting the goods made by manufacturer. Show Answer Correct Answer: D) Promoting the goods made by manufacturer. 22. The FSCS is a UK based organisation that pays compensation to consumers of financial institutions if the provider is unable to do so. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 23. Which law protects consumers from abusive or unfair debt collection practices? A) Truth in Lending Act (TILA). B) Fair Debt Collection Practices Act (FDCPA). C) Fair Credit Reporting Act (FCRA). D) Dodd-Frank Act. Show Answer Correct Answer: B) Fair Debt Collection Practices Act (FDCPA). 24. Adulteration is a malpractice related to A) Black marketing. B) Hoarding. C) Defective product. D) Unsafe food items. Show Answer Correct Answer: D) Unsafe food items. 25. What is the term used to describe the act of a consumer insisting on a cash memo? A) Consumer Assertion. B) Consumer Demand. C) Consumer Insistence. D) Consumer Right. Show Answer Correct Answer: A) Consumer Assertion. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books