This quiz works best with JavaScript enabled. Home > Class 12 > Class 12 Business Studies Chapter 12 Consumer Protection – Quiz 43 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 12 Consumer Protection Quiz 43 (25 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What don't you need when in the small claims court dealing with a complaint? A) Money. B) Laws. C) Solicitor. D) Mediator. Show Answer Correct Answer: C) Solicitor. 2. Identify the right of consumer. A) Right to be informed. B) Right to be heard. C) Right to seek redressal. D) Right to consumer education. Show Answer Correct Answer: C) Right to seek redressal. 3. What is the standardisation mark that consumers should check while purchasing packaged honey? A) ISI. B) Agmark. C) FPO. D) Hallmark. Show Answer Correct Answer: B) Agmark. 4. What should BSls provide to mitigate risks of fraud and misuse? A) Necessary assistance and relevant information. B) No assistance needed. C) Only legal advice. D) None of the above. Show Answer Correct Answer: A) Necessary assistance and relevant information. 5. What is the role of consumer organizations? A) To promote consumer rights and awareness. B) To increase product prices. C) To limit consumer choices. D) To support businesses. Show Answer Correct Answer: A) To promote consumer rights and awareness. 6. What is the role of the Consumers Association of Singapore (CASE)? A) Protecting consumer interests. B) Promoting business interests. C) Regulating prices. D) Providing legal representation. Show Answer Correct Answer: A) Protecting consumer interests. 7. What is the Truth In Lending Act? A) When you lend someone something. B) When a company has to tell you exactly what you're getting. C) All the above. D) None of the above. Show Answer Correct Answer: B) When a company has to tell you exactly what you're getting. 8. What law governs unfair methods of competition? A) Federal Fair Credit Billing Act. B) Consumer Credit Protection Act. C) Federal Trade Commission Act. D) Fair Labor Standards Act. Show Answer Correct Answer: C) Federal Trade Commission Act. 9. A scam in which an email is sent from someone posing as your bank or other legitimate business asking for personal information. A) Social Engineering. B) Skimming. C) Phishing. D) Pharming. Show Answer Correct Answer: C) Phishing. 10. ..... is a standardised mark printed on jewellery. A) ISO 2009. B) ISI. C) Hallmark. D) Agmark. Show Answer Correct Answer: C) Hallmark. 11. Audit fees effects? A) Balance sheet. B) Profit and loss Account. C) Trading Account. D) None of the above. Show Answer Correct Answer: B) Profit and loss Account. 12. From 1 April 2014 which organisation took over responsibility for ensuring that there is enough competition in the financial services market? A) The Competition and Markets Authority (CMA). B) The Prudential Regulation Authority (PRA). C) The Financial Conduct Authority (FCA). D) None of the above. Show Answer Correct Answer: A) The Competition and Markets Authority (CMA). 13. Consumer is a person who does not: A) Consume the goods. B) Avail the service. C) Resale goods. D) Reuse the goods. Show Answer Correct Answer: C) Resale goods. 14. If you're using your credit card online, the safest place to do that is: A) The library. Nothing bad ever happens there. B) Your own computer on a secured network. C) A coffee shop. D) Nowhere. Just don't do it. Show Answer Correct Answer: B) Your own computer on a secured network. 15. If the consumer court is satisfied about the genuineness of the complaint, it can issue an order or direction to the opposite party to pay an amount, not less than ..... of the value of defective goods or deficient services provided, to be credited to the consumer welfare fund. A) 5%. B) 10%. C) 15%. D) 50%. Show Answer Correct Answer: B) 10%. 16. What is the main focus of the CAN-SPAM Act? A) Regulating email communication. B) Protecting consumer financial information. C) Preventing predatory lending. D) Ensuring fair debt collection practices. Show Answer Correct Answer: A) Regulating email communication. 17. An example is that you would like to find out if this is a reputable business A) Salvation army. B) Bank. C) Better business bureau. D) Newspaper. Show Answer Correct Answer: C) Better business bureau. 18. Right of consumer protection are protected under: A) CPA, 1988. B) CPA, 1986. C) CPA, 1982. D) CPA, 1984. Show Answer Correct Answer: B) CPA, 1986. 19. How many consumer rights are recognized? A) 6. B) 8. C) 5. D) 10. Show Answer Correct Answer: A) 6. 20. Which Laws deals with Consumer Protection Act? A) Consumer Protection Act both 2019 and 1986. B) Consumer Protection Act 2015. C) Consumer Protection Act 1956. D) Consumer Protection Act 2010. Show Answer Correct Answer: A) Consumer Protection Act both 2019 and 1986. 21. Who is called as the king of market? A) Consumer. B) Provider. C) Agent. D) Producer. Show Answer Correct Answer: A) Consumer. 22. FCRA A) Enacted in 1977. B) Ensures banks. C) Established rights in 2005. D) Protects consumers. Show Answer Correct Answer: D) Protects consumers. 23. What is the longest running Christmas special of all time? A) Charlie Brown Christmas. B) Rudolph the Red-Nosed Reindeer. C) Frosty the Snowman. D) A Year Without Santa Claus. Show Answer Correct Answer: B) Rudolph the Red-Nosed Reindeer. 24. The process of reading credit card information from the magnetic strip on a credit card through the use of an unauthorized scanning device. A) Shoulder Surfing. B) Skimming. C) Dumpster Diving. D) Pretexting. Show Answer Correct Answer: B) Skimming. 25. If consumer forget to collect bill at the time of purchase which responsibility of consumer is not followed here? A) Caution consumer. B) Insists for cash memo. C) Be aware of the advertisement. D) None of the above. Show Answer Correct Answer: B) Insists for cash memo. ← PreviousNext →Related QuizzesClass 12 Business Studies Chapter 12 Consumer Protection Quiz 1Class 12 Business Studies Chapter 12 Consumer Protection Quiz 2Class 12 Business Studies Chapter 12 Consumer Protection Quiz 3Class 12 Business Studies Chapter 12 Consumer Protection Quiz 4Class 12 Business Studies Chapter 12 Consumer Protection Quiz 5Class 12 Business Studies Chapter 12 Consumer Protection Quiz 6Class 12 Business Studies Chapter 12 Consumer Protection Quiz 7Class 12 Business Studies Chapter 12 Consumer Protection Quiz 8Class 12 Business Studies Chapter 12 Consumer Protection Quiz 9Class 12 Business Studies Chapter 12 Consumer Protection Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books