This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 11 Marketing Management – Quiz 20 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 11 Marketing Management Quiz 20 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. If the answer shows five levels, 1. Strongly disagree2. Disagree3. Neither agree nor disagree4. Agree5. Strongly agreeWhat type of question is this? A) Likert Scale. B) Multiple choice. C) Yes/ No question. D) None of the above. Show Answer Correct Answer: A) Likert Scale. 2. If a manufacturer achieves a breakthrough by developing car engine, which car run on both petrol and diesel and this news is covered by Television or radio or newspaper in the form of a news item. It would be termed as ..... A) Sales promotion. B) Personal selling. C) Advertisement. D) Publicity. Show Answer Correct Answer: D) Publicity. 3. Micromarketing means tailored products and marketing programs to suit the tastes of specific individuals and locations. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 4. The producer sells the product to retailers then sell the goods in their shops A) 2nd stage. B) 1st stage. C) Zero stage. D) 3rd stage. Show Answer Correct Answer: B) 1st stage. 5. Which of the following is an example of a micro-environmental threat? A) New Law. B) Inflation rise. C) Competitor with similar pricing. D) Climate Changes. Show Answer Correct Answer: C) Competitor with similar pricing. 6. What future trends are expected to shape digital marketing? A) Email marketing decline. B) Artificial intelligence, voice search optimization, augmented/virtual reality, and sustainability. C) Social media fatigue. D) Print advertising resurgence. Show Answer Correct Answer: B) Artificial intelligence, voice search optimization, augmented/virtual reality, and sustainability. 7. A departmental store is adopting a sales promotion technique in which scartch cards are used. Name this technique A) Refunds. B) Instant draw and assigned gift. C) Quantity gift. D) Usable benefit. Show Answer Correct Answer: B) Instant draw and assigned gift. 8. Which of the following is a true statement about marketing-research designs? A) Designs should not be combined. B) Only descriptive and causal research should be combined. C) Only exploratory and descriptive research should be combined. D) It is acceptable to use a combination of all three designs. Show Answer Correct Answer: D) It is acceptable to use a combination of all three designs. 9. What are the "channels" in a business model canvas? A) Where you sell your products/services. B) Who your customers are. C) What is the best offer given. D) How you want to sell your product. Show Answer Correct Answer: A) Where you sell your products/services. 10. A ..... is a special saying made from a few words that helps identify the company or brand. A) Coupon. B) Slogan. C) Logo. D) Banner. Show Answer Correct Answer: B) Slogan. 11. This is a collection of people who have a need for a particular product, and who have the ability, willingness, and authority to buy it. A) Market. B) Market Segmentation. C) Idea. D) Service. Show Answer Correct Answer: A) Market. 12. What role does brand loyalty play in high involvement purchases? A) Brand loyalty increases the cost of high involvement purchases. B) Brand loyalty reduces perceived risk and encourages repeat purchases in high involvement purchases. C) Brand loyalty has no impact on customer decision-making. D) Brand loyalty only affects low involvement purchases. Show Answer Correct Answer: B) Brand loyalty reduces perceived risk and encourages repeat purchases in high involvement purchases. 13. ..... is a frame of mind developed from a person's values, beliefs, and feelings. A) Attitude. B) Self-concept. C) Lifestyle. D) Culture. Show Answer Correct Answer: A) Attitude. 14. Mark True or False next to each scenario below to indicate if it is employee theft or not.An employee gives her friends a free product from the company as her way of saying thanks for being a good friend A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 15. This analysis covers all business units of a multi-business organisation. A) Business-Level Analysis. B) Corporate-Level Analysis. C) All the above. D) None of the above. Show Answer Correct Answer: B) Corporate-Level Analysis. 16. What are the different types of marketing channels? A) Direct, indirect, and digital channels. B) Only direct channels. C) Only digital channels. D) None of the above. Show Answer Correct Answer: A) Direct, indirect, and digital channels. 17. What are the components of marketing planning? A) Situation analysis, setting marketing objectives, identifying target market. B) Product development, pricing, promotion. C) Market research, branding, distribution. D) Customer relationship management, risk management. Show Answer Correct Answer: A) Situation analysis, setting marketing objectives, identifying target market. 18. MONITORING CULTURAL VALUES AND SUBCULTURES ARE INCLUDED IN WHAT ENVIRONMENTAL FACTOR? A) NATURAL ENVIRONMENT. B) TECHNOLOGICAL ENVIRONMENT. C) ECONOMIC ENVIRONMENT. D) SOCIO-CULTURAL ENVIRONMENT. Show Answer Correct Answer: D) SOCIO-CULTURAL ENVIRONMENT. 19. What is social media marketing? A) The process of managing a company's marketing activities. B) The process of using social media platforms to promote a product or service. C) The process of managing relationships with current and potential customers. D) The process of setting the price of a product or service. Show Answer Correct Answer: B) The process of using social media platforms to promote a product or service. 20. The main focus of selling concept is production volume. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: B) False. 21. Coca-Cola is an example of what type of business represented in our society? A) Franchise. B) Global/International. C) Retail. D) Online. E) Service. Show Answer Correct Answer: B) Global/International. 22. Explain the stages of the product life cycle. A) Launch, Expansion, Saturation, Withdrawal. B) The stages of the product life cycle are Introduction, Growth, Maturity, and Decline. C) Creation, Acceleration, Plateau, Fade. D) Development, Peak, Stabilization, Termination. Show Answer Correct Answer: B) The stages of the product life cycle are Introduction, Growth, Maturity, and Decline. 23. The "Malaysia, Truly Asia" ad campaign that showcased Malaysia's beautiful landscape and its multicultural society to attract tourists is an example of ..... marketing. A) Luxury item. B) Place. C) Idea. D) Service. E) Event. Show Answer Correct Answer: B) Place. 24. Which is a product item? A) Health & Beauty Aid. B) Cheeseburger. C) Men's apparel. D) Frozen food. Show Answer Correct Answer: B) Cheeseburger. 25. Direct selling involves an independent salesperson selling products or services directly to customers, often at a customer's home or workplace. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 26. "Customer is The King" merupakan Buzzword yang mencirikan era ..... A) Marketing departement era. B) Marketing company era. C) Simple trade era. D) Sales era. E) Trade Era. Show Answer Correct Answer: B) Marketing company era. 27. A product line consists of: A) All products a company offers in the market. B) A group of related products marketed to a specific customer segment. C) The same product in various colors or sizes. D) A single unique product for a niche market. Show Answer Correct Answer: B) A group of related products marketed to a specific customer segment. 28. Which statement best describes marketing's involvement beyond buying and selling goods? A) It focuses only on product development. B) It involves various systems that help understand its role and function in the economy. C) It is limited to customer service. D) It does not consider market trends. Show Answer Correct Answer: B) It involves various systems that help understand its role and function in the economy. 29. What tools can be used for market analysis? A) Graphic design software. B) Email marketing tools. C) Surveys, SWOT analysis, competitor analysis tools, data analytics software. D) Social media platforms. Show Answer Correct Answer: C) Surveys, SWOT analysis, competitor analysis tools, data analytics software. 30. The stage in which product sales and profits begin to fall due to market saturation, changing consumer preferences, or new technologies is known as: A) Introduction Stage. B) Maturity Stage. C) Growth Stage. D) Decline Stage. Show Answer Correct Answer: D) Decline Stage. 31. A limited market release is carried out to assess how customers respond to the product, marketing mix, and distribution strategy before a full-scale launch. A) Product Development. B) Market Testing. C) Commercialization. D) Business Analysis. Show Answer Correct Answer: B) Market Testing. 32. The process that turns marketing strategies and plans into marketing actions in order to accomplish strategic marketing objectives is called ..... A) Marketing strategy. B) Marketing implementation. C) Marketing control. D) Marketing analysis. Show Answer Correct Answer: B) Marketing implementation. 33. An automated kiosk is an example of a new product. A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 34. This helps in identifying the target buyers' needs and wants, as well as their rating of competing products in terms of those needs and wants. A) Database Marketing. B) Customer Value Analysis. C) Customer Perceived Value. D) Customer Relationship Management. Show Answer Correct Answer: B) Customer Value Analysis. 35. What is the key objective of Neuromarketing? A) Understanding consumer emotions and preferences. B) Expanding market reach globally. C) Increasing production efficiency. D) Reducing marketing costs. Show Answer Correct Answer: A) Understanding consumer emotions and preferences. 36. Market Segmentation is the process of: A) Evaluating the attractiveness of each market segment. B) Dividing the total market into smaller, distinct groups of buyers. C) Designing an offer to occupy a clear and desirable place in the target consumers' minds. D) Developing products that meet all customer needs. Show Answer Correct Answer: B) Dividing the total market into smaller, distinct groups of buyers. 37. The categories of age, ethnicity, and income all fall under the rubric of: A) Personal traits. B) Demographics. C) Benefit segmentation. D) Psychographics. Show Answer Correct Answer: B) Demographics. 38. Riset yang di desain untuk menolong pengambilan keputusan dalam menentukan mengevaluasi dan memilih alternatif terbaik dalam memecahkan masalah ..... adalah pengertian dari A) Desain riset eksplorasi. B) Desain riset R n D. C) Desain riset. D) Desain riset deskriptif. E) Desain riset konklusif. Show Answer Correct Answer: E) Desain riset konklusif. 39. One way for salespeople to answer a customer's question about the difference between two items is to explain A) Construction and materials. B) Appearance and style. C) Unique or novel features. D) Use and durability. Show Answer Correct Answer: A) Construction and materials. 40. What are the psychological, cultural, and social factors influencing buying decisions? A) They are irrelevant. B) They only apply to luxury goods. C) They affect consumer behavior. D) They have no effect. Show Answer Correct Answer: C) They affect consumer behavior. 41. Which of the following should be included in a marketing plan's executive summary? A) A description of the target market(s). B) The names and numbers of marketing team members. C) The organization's mission statement. D) A SWOT analysis chart. Show Answer Correct Answer: C) The organization's mission statement. 42. Which element helps inform consumers about a product's features and uses? A) Price. B) Promotion. C) Place. D) Product. Show Answer Correct Answer: B) Promotion. 43. The stage of marketing process in which firm is required to closely monitor the movement of product is A) Production planning. B) Implementation and control. C) Market analysis. D) None of the above. Show Answer Correct Answer: B) Implementation and control. 44. What are the frameworks for environmental analysis in marketing? A) PESTLE and competitive analysis. B) SWOT and market research. C) 4Ps and 7Ps. D) None of the above. Show Answer Correct Answer: A) PESTLE and competitive analysis. 45. Marketing that utilizes Internet and online based technologies is known as ..... A) Cause Marketing. B) Traditional Marketing. C) Digital Marketing. D) Relationship Marketing. Show Answer Correct Answer: C) Digital Marketing. 46. In this type of Organizational Chart there is a chain of command. Where, a higher position, such as Top Management, is valued more. A) Team-based Organizational Chart. B) Divisional Organizational Chart. C) Traditional Organizational Chart. D) Modern Customer-oriented Organizational Chart. Show Answer Correct Answer: C) Traditional Organizational Chart. 47. Which of the following is NOT one of the elements in a modern marketing system? A) Competitors. B) Government. C) Regulators. D) Suppliers. Show Answer Correct Answer: C) Regulators. 48. Why is pricing significant for a business? A) ) It directly affects the company's profitability and market position. B) It reduces product quality. C) It limits customer satisfaction. D) None of the above. Show Answer Correct Answer: A) ) It directly affects the company's profitability and market position. 49. Discuss the importance of market segmentation in strategic marketing. A) Targeting all customer groups equally is the best approach. B) Market segmentation is irrelevant in strategic marketing. C) Tailoring offerings to meet customer needs is not necessary. D) Market segmentation is important in strategic marketing because it enables businesses to target specific customer groups effectively, tailor offerings to meet their needs, and gain a competitive edge. Show Answer Correct Answer: D) Market segmentation is important in strategic marketing because it enables businesses to target specific customer groups effectively, tailor offerings to meet their needs, and gain a competitive edge. 50. Customer equity is defined as: A) The total combined customer lifetime values of all the company's customers. B) The total combined supplier lifetime values of all the company's suppliers. C) The total combined stock value of all the company's warehouses. D) All of the above. Show Answer Correct Answer: B) The total combined supplier lifetime values of all the company's suppliers. 51. When McDonald's decided to begin offering healthier menu options by selling salads, fruit, and oatmeal in order to increase sales by attracting healthy conscious customers, they were making decisions that are a part of which marketing function? A) Marketing Information Management. B) Promotion. C) Product/Service Management. D) Finance. Show Answer Correct Answer: C) Product/Service Management. 52. What is Customer-perceived value? A) The actual product features and costs. B) Customer feedback on product performance. C) The customer's assessment of the benefits and costs of a marketing offer relative to a competitor's offer. D) The customer's evaluation of the company's sales tactics. Show Answer Correct Answer: C) The customer's assessment of the benefits and costs of a marketing offer relative to a competitor's offer. 53. In Appu Ghar, customers can visit a fairy kingdom, a pirate ship, or even a haunted house. Appu Ghar is marketing a(n) ..... A) Experience. B) Event. C) Service. D) Product. Show Answer Correct Answer: A) Experience. 54. The Promotion Mix is the specific blend of which primary tools for communicating customer value? A) Product, Price, Place, Promotion. B) Advertising, Personal Selling, Sales Promotion, Public Relations, Direct Marketing. C) Objectives, Strategies, Tactics, Controls. D) Needs, Wants, Demands, Exchanges. Show Answer Correct Answer: B) Advertising, Personal Selling, Sales Promotion, Public Relations, Direct Marketing. 55. Routine response consumer behavior is typical for: A) Cars. B) Computers. C) Milk and soft drinks. D) Real estate. Show Answer Correct Answer: C) Milk and soft drinks. 56. People come back to the business and make ongoing purchases. Who are they on the ladder of customer loyalty? A) The supplier. B) The advocate. C) The client. D) The prospect. Show Answer Correct Answer: C) The client. 57. When the market is run by a small number of firms that together control the majority of market share is known as A) Duopoly. B) Oligopsony. C) Perfect competition. D) Oligopoly. Show Answer Correct Answer: D) Oligopoly. 58. Brands may be used for creating awareness, this exemplifies what product performance? A) Functional. B) Tangible. C) Rational. D) Critical. Show Answer Correct Answer: C) Rational. 59. How can companies utilize social media for marketing purposes? A) Ignore customer feedback. B) Create engaging content, interact with customers, run targeted ads, collaborate with influencers, analyze data. C) Post irrelevant content. D) Avoid analyzing data. Show Answer Correct Answer: B) Create engaging content, interact with customers, run targeted ads, collaborate with influencers, analyze data. 60. Which is not a part of marketing mix A) Planning. B) Price. C) Placement. D) Product. Show Answer Correct Answer: A) Planning. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 11 Marketing Management Quiz 1Class 12 Business Studies Chapter 11 Marketing Management Quiz 2Class 12 Business Studies Chapter 11 Marketing Management Quiz 3Class 12 Business Studies Chapter 11 Marketing Management Quiz 4Class 12 Business Studies Chapter 11 Marketing Management Quiz 5Class 12 Business Studies Chapter 11 Marketing Management Quiz 6Class 12 Business Studies Chapter 11 Marketing Management Quiz 7Class 12 Business Studies Chapter 11 Marketing Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books